Help troubleshooting - Sager NP8651 - Won't turn on

Discussion in 'Sager and Clevo' started by tetrapak, Mar 3, 2017.

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  1. tetrapak

    tetrapak Newbie

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    Hi everyone,

    I purchased this laptop on Xotic PC in December 2014 and I absolutely love it !
    But yesterday, after transporting it in my backpack in public transport, it simply did not turn on when I pressed the usual button (picture 1).

    I opened it and here is what I noticed :
    1. One hinge seems to be twisted (angle of 5°, downward), see picture 2 and 3. It is the hinge right above the on/off button and when I try to open the laptop it makes a weird plastic noise
    2. On screw support of the two fans used for the GPU is broken (picture 4 and 5)
    3. The screw support that fixes the back panel to the right part of the hinge is broken (therefore the back panel is broken partially)
    4. The laptop led are yellow when it is charging, picture 6, (and I don't remember how it used to be before but it might be normal).

    I have two questions for you guys :
    a. I am still not sure whether the issue is coming from a motherboard issue or a faulty connection on the on/off button. Is there a possibility to "force" the laptop start ? Where is the on/off connection on the motherboard (picture 7) ?
    b. What would you do in my case ? Knowing that the warranty has come to an end and that I now live in Paris (France).

    I found replacement part online (hinge and motherboard but not the cover), i could dismantle it but I don't have the tools to do any soldering. What would you recommend ?

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    Thanks everyone,

    David.
     
  2. Prostar Computer

    Prostar Computer Company Representative

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    Hi David.

    When you press the power button, do you notice any of the front LEDs change color for any amount of time? (The orange one you see is normal when the battery is charging, but do you see any other activity?)
     
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  3. Danishblunt

    Danishblunt Guest

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    First of all, the mainboard is at least unlikely shorted, the LED indicate that it charges the battery. If the battery is full 1 will light green. If the mainboard has a short it typically would not light up any LED's. So basicially this is some signs that the mainboard is fine.

    I don't have your particular model but I think the mainboard gets powered on by a little chip on the upper case part, meaning all you have to do is to take of the chip with the ribbon cable, put it into the place where it belongs and press on the little button, that way you can check if it works or not.
     
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  4. tetrapak

    tetrapak Newbie

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    Hi everyone !

    I found the issue yesterday and it meets Danishblunt comment : the connection wire between the on/off button and the motherboard was not in the right place anymore.
    I plugged it back and it worked.

    [​IMG]

    Thanks for your help !
     
  5. Danishblunt

    Danishblunt Guest

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    You're welcome, enjoy it, clevos are nice ;)
     
  6. Prostar Computer

    Prostar Computer Company Representative

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    Any idea how it became disconnected?

    Glad that that's all it was!
     
  7. Danishblunt

    Danishblunt Guest

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    That's probably because of the impact it got. Looking at the plastic it probably hit something rather hard.
     
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