help needed: how to determine if GPU is dying?

Discussion in 'Gaming (Software and Graphics Cards)' started by bwolmarans, Jan 6, 2019.

  1. pete962

    pete962 Notebook Evangelist

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    I would ask : did you crash because of your undervolt or whatever the settings you were changing with XTU, or was it just simple fact of running XTU in the background, cause you the problem? Because normally XTU will reset all settings to original after the crash and it will be the very first thing to look at, to find a cause of crash, but sometimes I had issues even if XTU was just running in the background with stock settings. Also, keep in mind XTU has a driver that loads on bootup, regardless if XTU itself is ever run. You need stop the driver from loading in task manager or remove XTU altogether.
     
  2. bwolmarans

    bwolmarans Notebook Consultant

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    Hi sorry for late reply, I think it was just because XTU was running in the background. It's pretty stable now because xtu no longer runs and "command and control" no longer runs, uninstalled both. - I have had one crash in last 20 or 30 overwatch sessions see log below ( short log this time! ) but not like every 3rd time playing like what was happening before, so removing xtu has made it almost totally better. Here is latest hwinfo64 sensors log with ALL sensors on, there was a full system crash while playing overwatch near the end of this, had to cold boot to fix it, here is the short log file: https://docs.google.com/spreadsheets/d/19rXfjX6hL8BpivtYI9p1gJ0yevdOEYfb0ovPqjz3YoI/edit?usp=sharing
     
  3. TR2N

    TR2N Notebook Deity

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    So it was software related not hardware.
    Moral of the story?
    Tl: /DR Always remove rogue software before testing.
     
  4. pete962

    pete962 Notebook Evangelist

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    Who would have thought XTU from Intel would crash the system even on stock settings. I had few unexpected shutdowns and at first I didn't believe it was caused by xtu itself, I even double checked the voltage settings, thinking, maybe I forgot and somehow set it too low, but it was just running in the background at stock and since I removed it, all is fine. I also had issues with speedfan. Bottom line is, with so many different hardware combinations it's almost impossible for software makers to test every configuration and pretty much any program can be a suspect and no, I would not consider XTU as rogue.
    So I would say moral of the story is: don't assume anything and run your system as lean as possible. BTW on my system Throttlestop works much better than XTU.
     
  5. Gumwars

    Gumwars Notebook Guru

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    I believe Aorus has made mention (or I've read elsewhere) that XTU and C&C don't play well together. C&C has overclocking utilities that can create problems being layered on top of XTU. Additionally, and this is from my own experience, I'm not impressed with quality control at Gigabyte/Aorus. Because you had that one crash even after uninstalling XTU/C&C, I'm not convinced this is entirely a software issue.

    After getting rid of my X5V7, the alienware that replaced it has been crash free for more than a year. My G75VX before it has never crashed in the 7 years I've owned it (still chooching, its my kid's rig now).
     
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  6. bwolmarans

    bwolmarans Notebook Consultant

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    update: spent $55 and got a big heavy 230W power supply brick. Now my kill-a-watt shows up to 225 watts being drawn when playing overwatch. so far no crashes. will keep testing. but if the laptop is sucking 225W, then the 200W power supply that shipped with the laptop would certainly not have delivered the required power. Based on the original diagnosis by some nice person to my first couple of posts, that certainly seems like the right direction to go in, so I'll keep testing and if I have any more crashes I will reply here, if I don't, it means there was simply not enough power.
    slight edit: I wonder why then I was able to play for years without issue? Is my laptop now drawing more power than it previously did? if so why? I am not running xtu service. could there be some kind of residual setting from when XTU was running that is stuck in the system, causing more power draw?
     
  7. bwolmarans

    bwolmarans Notebook Consultant

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    update: even with plenty of power coming in, still get crashes. now playing apex legends, still get them. xtu installed or not, still get the crashes. using afterburner to max underclock gpu and gram makes it only crash once ever hour of playing, if I don't use afterburner, it crashes every 10 minutes.
     
  8. bwolmarans

    bwolmarans Notebook Consultant

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    Bump. Is there an FAQ I should be reading hidden somewhere on this site that would help guide me to understand if my hardware is dying?
    Based on this thread, does anyone think my GPU, Mobo or something else is the issue?
     
  9. bwolmarans

    bwolmarans Notebook Consultant

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    I wanted to reply to this thread in case it helps anyone else who was having the same problem as me.
    I don't think buying a larger power supply had anything to do with it, as that did not fix the problem.
    However, within a few hours of posting on the x5v6 forum, it was suggested to me to ctrl-F and then shift-drag the curve down in afterburner to get it lower than what the sliders do.
    I went down to -700 on the clock and -500 on the memory, and no more crashes.
    hope this helps someone.
    -bw
     
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