Help needed. Alienware 17 R1 faulty screen?

Discussion in 'Alienware' started by tinker_xp, Jan 30, 2018.

  1. tinker_xp

    tinker_xp Notebook Consultant

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    Hi all,

    Typically my alienware has started given me issues after the 4 year warranty expired several months ago....

    I booted the laptop up to find my screen like this, I've ran the BIOS check and everything seems to check out in terms of the GPU, motherboard and I get no beeps upon boot-up. There doesn't appear to be any thing flagged in device manager either.

    Has anyone come across this before and any ideas what the issue and resoultion is, I'm thinking a replacement screen by the looks of things? As it's not just the center of the screen that looks distorted but all the colours on screen seem faded and washed out.

    I'm going to strip the laptop down this evening and ensure nothing has come lose, damaged or un-plugged (wishful thinking on my part)

    On another note, if it is the screen is it worth replacing for the same 1080P screen or looking for something with a higher bump in resolution(if the laptop supports that?) My specs are in my signature if anyone would know. 20180130_164218.jpg 20180130_164142.jpg 20180130_164135.jpg WhatsApp Image 2018-01-30 at 17.08.07 (1).jpeg WhatsApp Image 2018-01-30 at 17.08.07.jpeg

    Thanks in advance.
     
  2. marticztn

    marticztn Newbie

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    If you wanna replace the whole screen via DELL, they’ll most likely just give you a refurbished one. But if you have the confidence of disassembling it and assembling it back then you could check if there’s something wrong with the FPC inside. Otherwise, contact DELL and schedule a on-site service so they can send their technicians out to replace you screen. If the problem is bigger than just replace a screen, then I think you’ll need to send the whole unit back to DELL and wait for their response.

    Sent from my iPhone using Tapatalk
     
  3. tinker_xp

    tinker_xp Notebook Consultant

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    Hi @marticztn Unfortunately the unit is out of Warranty by several months so I can't imagine Dell will help me on this one.

    Thanks for the response though!
     
  4. rinneh

    rinneh Notebook Virtuoso

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    It looks like your cable is screwed within the hinge. Dont pin me on that but thats what i expect from looking at those photos. Or the screen controller on the screen panel itself.
     
    MahmoudDewy likes this.
  5. MahmoudDewy

    MahmoudDewy Gaming Laptops Master Race!

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    What he said ... More likely it is the cable unless you had that screen overclocked.
     
  6. Rengsey R. H. Jr.

    Rengsey R. H. Jr. I Never Slept

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    looks like the graphic card went bad.
     
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