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Help! E1505, seeing "lines" on display. (Not Monitor issue) Pic included.

Discussion in 'Dell' started by Mysticales, Jul 22, 2006.

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  1. Mysticales

    Mysticales Notebook Evangelist

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    Ok here is the picture.
    http://www.darkmystics.com/images/gfx1505.png

    Thats a Prnt screen button shot.. Notice the lines.. odd yes? Here is the funnier part... When I LOOK at my screen, the background, icons and so look NORMAL. The ONLY thing that looks "off" was start menu and when I have a window open, or a movie player which will show vertical lines. However... the screenshot shows me something else.. it acts like the whole desktop area is full of lines.. however.. that isnt what I see. Just if I open windows or a program I see.

    Now at 1st thought.. one might think hardware on the monitor issue. Which since the screenshot shows the lines... that tells me its something else.

    Now, next thought, that it could be a Windows XP issue... Nope, as when I load up into Bios, I get vertical lines too.

    Now I just left work, everything was FINE, no issues before tonight, I went home after I powered down. I hook it up back at home, boot up, No LCD display... odd.. unplug, reboot 2 times, then it came back up, but with the lines.

    Everything seems to be working fine.. so I am not sure what the issue could be or whats causing this.. why I am getting lines on bios and inside things in windows itself..

    Really would love to hear from anyone who may have some ideas.. cause the ONLY thing I am thinking right now is something with the GFX ATI 1400 is going on or there is a Bios issue that dell has to correct.

    Anyways please help. =/ Not even 3 months old yet. :(

    Edit: Update, I upgraded from A05 to A07, no effect. HOWEVER I came closer to finding out a cause.. I went to display properties.. turned OFF Hardware acceleration. If I even have it one notch on.. the lines come back.

    So just wondering, where does this put me? What can I do about it and the bios stuff too.. since its not just XP itself. Thanks.
     
  2. Gautam

    Gautam election 2008 NBR Reviewer

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    Seems like a serious problem. I would talk to Dell and probably send it in for repair.
     
  3. Mysticales

    Mysticales Notebook Evangelist

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    You know as everyone else on here.. thats the last option you wanna hear. >.< I mean YEA, Ill have to call tm if nothing changes.. but its odd... that if hardware accel is fully disabled.. its ok.. but thats obviously not a solution.
     
  4. NissanSupraGTR

    NissanSupraGTR Notebook Evangelist

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    I'd reinstall the vid. drivers (try standard, then omegas) and if that doesn't work I'd reinstall windows.
     
  5. Mysticales

    Mysticales Notebook Evangelist

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    That WOULD be the idea IF I wasnt getting vertical lines during boot up, inside bios and when utilizing media direct.

    So unless what you suggested effects those areas too... =/ Im not sure if it does.
     
  6. justlam

    justlam Notebook Enthusiast

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    Try reseating the LCD connector on the video card, if it doesn't work then remove the palm assembly and reseat the video card there too.

    If all failed then you got a defective video card.
     
  7. kage26

    kage26 Notebook Enthusiast

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    OH WOW!! I literally just had that happen to this 1405 (which I'm sending back Monday, got the 1505 instead). I just reset my computer then everything went back to normal. Hope you get a solid response, but yeah, that was really wierd.
     
  8. Mysticales

    Mysticales Notebook Evangelist

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    Sounds like good advice. Easy to do? Id have to find the diagrams 1st.
     
  9. Mysticales

    Mysticales Notebook Evangelist

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    Ok well.. today I did some self study. (I dont like to sit and do nothing)

    Was going to call dell after I knew what to say.. Well, I activated the pre boot diag tools built into dell. I got some results!

    LCD Connection Test
    Code: 1000-0321
    Unable to detect LCD

    Video Memory Test
    Code: 5300:0119

    So least the PC notices something wrong too! =) Helps me now... as now I have something to report to dell unless someone has ideas here too. =)
     
  10. mikkroik

    mikkroik Notebook Consultant

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    i had that on my old old pc (orignal P4) anyway the video card fan got jamed when that happened so ... its ither that or the drivers
     
  11. Mysticales

    Mysticales Notebook Evangelist

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    Well After I called dell, (Chat support sucked) He was helpful, said in a couple days, a Dell tech will come to my house. Everyone is thinking its a defective gfx card. Since the basic functions are fine, but anything utilizing the hardware functions or acceleration, causes issues. Then if it cant write to video memory.. something is off too. Im very careful with my system, very clean, no extream heat, use that fan software etc. Just bad luck I guess. =/
     
  12. Iceman0124

    Iceman0124 More news from nowhere

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    its not the lcd if the problem shows up in screenshots, or on another display, hope they get it worked out for you
     
  13. ronss

    ronss Notebook Evangelist

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    have you tried un-installing the video drivers, and install a fresh set of ati drivers...looks like a driver problem to me..
     
  14. Iceman0124

    Iceman0124 More news from nowhere

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    sounds like a physical hardware problem to me as you state it happens during boot up, before the drivers are loaded, and the fact that its present on the bios screen, kinda weird that disabling hardware acceleration stops the problem in windows though,my best guess is your vid card took a major dump and needs to be replaced
     
  15. JeffreyDJ

    JeffreyDJ Notebook Evangelist

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    No way its driver problem if it happens even outside of windows.

    Has to be the gfx card.
     
  16. hydra

    hydra Breaks Laptops

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    Good answer! I rated my Banctec at home service guy top notch! To change out a dead MB you take it ALL out;)

    Like another poster, I'm betting on the vid card connector. I fail to see how a driver goes rouge from work to home. If it's the GPU, you should see strange stuff during boot, as it happened on my old ATI 9600 then again it may be a heat problem on the card. I also had to turn off hardware acel to watch DVD overlays before she totally died. Let us know!

    Edit; scratch the video connector if it shows up on the screen shots, I missed that line. That goes deeper, did you get a chance to connect an external monitor for what if's?
     
  17. Daetlus

    Daetlus Notebook Consultant

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    What he said, Drivers aren't used, or loaded until you get into windows
     
  18. Daetlus

    Daetlus Notebook Consultant

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    How else would it happen though? If you think about it if you have a problem with any other piece of electronics, or your car. Doesn't the problem just usually happen?
     
  19. Jalf

    Jalf Comrade Santa

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    Defective (or overheating) GPU. If it happens during boot as well, but goes away if you disable hardware acceleration, there's not much else it could be.
     
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