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HELP C0000135 %hs is missing

Discussion in 'Security and Anti-Virus Software' started by fi3re, Dec 2, 2010.

  1. fi3re

    fi3re Notebook Enthusiast

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    AVG told me to restart my computer to install an update so i did...

    Now after a few moments of the starting windows loading screen (past alienware screen) theres a BSOD with the line

    STOP: C0000135 The program can't start because %hs is missing. Try resintalling the program

    and then restarts

    same issue in safe mode...

    Please help!

    M11x R2 i7 4gb
     
  2. fi3re

    fi3re Notebook Enthusiast

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    Ok now i KNOW its avg.....

    paying attention to the last thing windows tries to load before failing during safe mode boot, AVGIDSEH.sys is the last thing before BSOD
     
  3. danyune

    danyune Notebook Evangelist

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    Ok I had this problem too I just fixed it, I had no recovery image either

    1) Download the AVG Recovery CD at:
    Free Antivirus | Forum - How To Disable AVG When The Operating System Cannot Be Started Properly

    Once you boot up your PC off of the CD, select the first option. When the program loads go to
    Utilities --> File Manager

    from there go to

    mnt
    sda# (usually 1 will be your windows partition)

    2) Go to your Program Files(x86) and rename the AVG folder by hitting F6 while highlighting the folder and name it to "garbage" or something

    3) Restart your PC

    4) Once in windows, rename that "garbage" folder back to AVG

    5) Download the following removal tool program for your windows (32 or 64 bit)
    http://www.avg.com/us-en/download-tools

    6) Let the PC restart and all should be good
     
  4. danyune

    danyune Notebook Evangelist

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    I'll be refreshing this page to make sure you got it and if you have questions
     
  5. fi3re

    fi3re Notebook Enthusiast

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    oh sorry! i didnt know you responded!
    Well I was trying that except instead of renaming the program folder I was renaming the AVG system files in WINDOWS folder

    Now boot up crashes at Classpnp.sys......
     
  6. fi3re

    fi3re Notebook Enthusiast

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    PROBLEM SOLVED! Used your method of renaming program folder.
    Undid changes to system files first so i could single out the problem...
    I guess its all just stupid AVG

    what should I do with the program now? Im really lost...should I update to a newer version? or just screw avg and uninstall it?
     
  7. Deks

    Deks Notebook Virtuoso

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    If I was in your shoes, I'd simply replace it with MSE, Avira or Avast (all of which are better and lighter than AVG).
     
  8. danyune

    danyune Notebook Evangelist

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    yeah it is 100% avg

    just renaming the folder fixes it

    a lot of people have trusted Avira from what I understand, should hit that program up

    I personally am just going to wait for AVG to fix
     
  9. kcwildguy

    kcwildguy Newbie

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    Thanks everyone! I just corrected the same issue AVG hosed Windows 7, but the XP machine did the update fine. I am done with AVG, it is too bloated and I am tired of the constant "Upgrade" pop-ups from it anyway. I appreciate your help!
     
  10. Gil22

    Gil22 Newbie

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    I love you guys, I was up all last night troubleshooting this exact same issue. I can't wait to get home and fix this puppy! This is the first problem i've had with AVG...i'll probably give them one more chance but just one!
     
  11. Tacticious

    Tacticious Newbie

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    I am very glad to see this problem solved. Kudos to the contributors here.

    I had this problem this morning, and upon starting it in safe mode realized AVG was causing the problem. I did a quick check on the forum to see how common this is... Wow! I can't believe AVG even exists, to be completely honest. How many low-level users are out there that have had AVG put on their computer by a tech-savvy friend/family member/co worker? This is ridiculous!

    On a sidenote, in W7 you get a great variety of tools built-in for troubleshooting. Hold F8 on the POST screen until you see your options, and hit Enter on the Repair option. You'll need to logon, but from there if you go into the Command Prompt, you can just rename the AVG folder and not hassle with downloading the AVG Repair tool. The commands are different in the Windows console than Linux (which threw me for a major loop), so here is what I used:

    cd /d C:
    cd Program Files (x86)
    rename avg poop

    You can replace poop with garbage or anything else. The original solution uses garbage, I use poop.

    Boot up computer, and follow instructions from original contributor on removing AVG.

    Not trying to hijack the solution, I give you 100% credit. Just thought I'd add my two cents, as I really didn't want to mess with downloading the AVG tools.
     
  12. RampageII

    RampageII Notebook Evangelist

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    Well, not sure where I went wrong but I couldn't figure out how to do it using the method explained here.

    Instead, I ended up pulling the hard drive and mounting it on an external docking station so I could go inside and change the folder name. :D

    I was trying to use your method but I got stuck when you said
    "mnt
    sda# (usually 1 will be your windows partition)"

    I assumed "mnt sda#" meant select the "Mount" option which is suppose to Re-mount Windows Volumes.

    When I selected the Mount option, the system did perform an operation but then it just went back to the Main Menu screen shown on this link below (see 2nd pic on link)
    Main Menu Screen.
    I was expecting to see some Windows Volumes that I could select from, after selecting "Mount" option. But I didn't see anything. It just stayed in the same Main Menu screen.

    Since I got stuck there, I could not perform step two, which is;

    "2) Go to your Program Files(x86) and rename the AVG folder by hitting F6 while highlighting the folder and name it to "garbage" or something"

    What exactly did I miss? :confused:
     
  13. danyune

    danyune Notebook Evangelist

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    Oh my bad I skipped a step lol sorry was too frustrated with AVG

    YOu go to Utilities-->File Manager
     
  14. Gil22

    Gil22 Newbie

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    what does cd /d do?
     
  15. RampageII

    RampageII Notebook Evangelist

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    I see.
    So after Utilities-->File Manager, then go to step 2 right?

    Looks like several people were affected by this problem.
    So how did this AVG error happened?
    Was it an update error?

    I remember yesterday, before the problem, AVG performed an update automatically.
    I saw the "need to restart" window afterwards, by I postponed it because I was in the middle of something. Later on upon restart, I got the blue screen error.

    For a moment, I thought I was going to have to perform a clean OS. :eek:

    I'm glad I found this thread I few hours later. :)
     
  16. danyune

    danyune Notebook Evangelist

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    Yeah then you should be able to browse your hard drive(s)
     
  17. cmasupra

    cmasupra Notebook Consultant

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    How do I rename the AVG folder in Program Files (x86)? If I hit F6, I get a dialog box with the title "Move", and 2 teal/turquoise boxes in the dialog box, along with other options.
     
  18. DanielJackson

    DanielJackson Newbie

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    Wow, thanks for the alternate Command Prompt method. I was trying to boot from disk but was having problems doing it with my flash drive. This thing gave me a headache all night, I'm glad to see it gone. Deffinetly going back to Avast. Thanks everyone!
     
  19. danyune

    danyune Notebook Evangelist

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    When you hit F6, the "cursor" will default to the correct box. Just type a new name and hit enter and you're done
     
  20. cmasupra

    cmasupra Notebook Consultant

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    Neverind my question. I took a chance and just typed in "poop" in the second teal/turquoise box, and it worked. I have now uninstalled AVG and am running in Windows 7.

    Edit: I just saw your post right above this one, danyune. That's exactly what I did.
     

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