GT80 audio board failure leads to an unbootable laptop

Discussion in 'MSI' started by etcetera, Mar 1, 2020.

  1. etcetera

    etcetera Notebook Evangelist

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    My GT80 SLI decided to brick itself. The boots got incrementally longer - up to 1 hour until the power button had no effect at all.

    Having sent the notebook to MSI, I got this.

    Has anyone else experienced the "audio board" failure leading to a non-bootable machine? The machine is out of warranty and they are charging $200 to fix it.




     
  2. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    It's possible, GT72 has an Audio + USB daughter board as well. But I have never heard of an Audio failure causing boot issues before.

    Sent from my SNE-LX1 using Tapatalk
     
  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    You probably have a more severe circuitry issue other than audio IC, but it can be a root cause.
     
  4. etcetera

    etcetera Notebook Evangelist

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    I will request them to test it before they ship it back.

    I have never had a computer brick itself to that degree. This is sub-standard quality. While my GT80 is in repair, I pulled the old Dell L702x from storage (circa 2011) that keeps on working, the machine that GT80 replaced to begin with.
     
  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    It definitely sucked that the machine had gone bad, hopefully they bring it back to you fully repaired. :(
     
  6. etcetera

    etcetera Notebook Evangelist

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    I will keep updated.
     
    Kevin@GenTechPC likes this.
  7. etcetera

    etcetera Notebook Evangelist

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    I got the machine back a few months ago, it was working fine for about 2 months and today it decided to brick itself once more. The power buttons turns on the keyboard but no MSI splash screen shows up. I hit the reset button in the back a few times to no avail. It doesn't boot.

    This has been a very problematic machine in the last year.
     
  8. etcetera

    etcetera Notebook Evangelist

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    All is working

    If it does not boot in under 30 seconds, you have a hardware issue - don't bother troubleshooting it, send it in.
    MSI should have a better job of programming the bios so it could boot despite an audio board failure.

    There are 2 other posts about getting stuck in at the splash screen that suggest it is a relatively widespread issue.
     
  9. Saxxon

    Saxxon Notebook Enthusiast

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    My GT80 just died tonight. I was having audio problems with a game though the nature of those problems normally is a config file. I was going to reboot to restart the game and got a shock from the keyboard and the screen went black. No response from power button after that. I've had it 5-6 years now, would expect more life from a $5300 machine as my old 2004 Sager lasted 10 years (last tried it still worked) before this one replaced it.
     
  10. senso

    senso Notebook Deity

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    Audio interface comes from the chipset, if for some reason the DAC is holding the interface stuck the chipset wont let the laptop finish the boot process, its more of a bug on Intel ME than on MSI side, because they dont have all that much control over the Azalia interface.
     
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