GT72VR-6RE : issues, performance and fps drops ? Let's find a solution...

Discussion in 'MSI' started by cloudpm, Dec 14, 2016.

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  1. cloudpm

    cloudpm Notebook Consultant

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    EDIT 12/18/16 : Steps to follow in order to get optimal performances : can change from a laptop to another but those solved my issues : (from my last post page 5)

    Hi, here is probably my final post on this. I think that I found a good compromise on the behaviour of this laptop, and I'm quite satisfied.

    Here are all the precised steps to follow in order to get the same results.
    Thanks to @Andy7 for the help and investigations. We hope that this will help future users who met the same issues as us.

    ------------------------------------------------------------------------------------------------------------------------
    Steps to follow:
    A. Clean install of Win10.

    B. Install Killers drivers only (without the "SUITE")

    C. Install Nvidia drivers 376.33 (latest one at this date)

    D. Most important : in bios, Speedstep : ENABLED; C-state : DISABLED. EDIT : 18.12.16 : on my computer, disabling C-State in bios solves my "latencymon" issues. Enabling it, makes latency return. Probably the most important step for me.

    E.Optional : in "Configuration Panel" (my Win10 is in French, I don't know the exact translation in English), device settings :everything that is Bluetooth Killer etc... : desactivate them. I only let activated the Ethernet line (to solve the latency of ndis.sys). EDIT, 18.12.16 : this one becomes now optional, I reactivated them, not sure but seems like there are not impacts on performances now (same 3dmark scores)

    F. Desactivate game "DVR"

    G. Optional : Desactivate "superfetch". EDIT, 18.12.16 : this one becomes now optional, I reactivated it in services.msc, not sure but seems like there are not impacts on performances now (same 3dmark scores)

    H. Optional :Unpark cores that are "PARK" (I got 2 to Unpark). EDIT, 18.12.16 : this one becomes now optional, I reparked them, not sure but seems like there are not impacts on performances now (same 3dmark scores)

    I. Desactivate G-sync, battery settings on "Max performances"; Nvidia 3D panel : "multi display performance" et " maximum perf" for how the laptop should be juiced.

    J. Desactivate OneDrive (via a Regedit file I found on google)

    I HAVEN'T INSTALLED : Nahimic audio, nor MSI SCM, nor Dragon Center. Just "steelseries" drivers for the keyboard.

    You can find information for steps E, F, G et H on the previous pages, I'm too lazy to write them all in details ;).
    Again, thanks to @Andy7 for the help. I think we have both found good solutions in order to solve most of your perf issues.

    I guess I'll not return the laptop, I'm quite happy with it right now.
    ------------------------------------------------------------------------------------------------------------------------
    To finish, here are my most recent 3dmark scores 3Dmark on Firestrike (normal) :
    Total : 13 297 points

    Graphics score : 17 354
    Graphics test 1 : 82,58 fps
    Graphics test 2 : 69,46 fps

    Physics score : 9974
    Physics test : 31,66 fps

    Combined score : 5902
    Combined test : 27,45 fps

    Enjoy the beast, and feel free to give us reputation points ^^ and ask for any help.

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    Initial post :
    Hey guys,

    I would like to say that I've bought MSI for several years but, this is the 1st time I'm really unhappy with it.
    Like several of y'all, I've got random performance spikes on my GT72VR-6RE during games, have read a lot of consumers having the same issues (on official MSI forums, reedit...) but haven't found any solutions yet.

    Here is a thread for example that talks about them : https://forum-en.msi.com/index.php?topic=275650.0

    So, being tired of googling everyday and pray to miraculously find a solution from somebody, I've decided today to create a thread that :
    1. regroups all the weird behaviours/patterns we've known so far on our GT72VR-6re
    2. aims to solve those terrible random fps drops during games.

    -----------------------------------------------------------------------------------------------------------------------------------------------
    PREREQUISITES : have your drivers, bios up-to-date :

    A. Bios, vbios, firmwares : https://fr.msi.com/Laptop/support/GT72VR-6RE-Dominator-Pro.html#down-bios

    At the date of today, the latest versions are :
    - Bios : E1785IMS.111
    - Vbios : 86.04.31.00.0D
    - EC Firmware : 1785EMS1.105

    B. ONLY install the Killer drivers WITHOUT the crappy suite. Drivers can be found here :
    http://www.killernetworking.com/driver-downloads/category/other-downloads

    C. Clean install of your Win10 : you'll need an USB key. Download the tool here and clean install the OS
    https://www.microsoft.com/en-us/software-download/windows10/

    D. Nvidia drivers : http://www.nvidia.fr/Download/Find.aspx?lang=eng
    Latest version is : 376.19

    E. Windows drivers :
    I don't manually install them one by one. I usually go to Windows update and let it install everything (except for Nvidia drivers).

    -----------------------------------------------------------------------------------------------------------------------------------------------

    My specs :

    I own a MSI GT72VR-6RE 011 Tobii :
    - i7 6700 hq
    - 16 go of ram
    - GTX 1070 8 go
    - IPS screen LGD046E, oc to 100 hz with custom resolution
    - PSU 230W
    - Repaste done
    - NO SCM installed, I only installed MSI Dragon Center (reason explained below) => "CPU 100% usage"...

    Anyway, any of your GT72VR-6RE should have at least one of this issue below.

    -----------------------------------------------------------------------------------------------------------------------------------------------

    1. No G-Sync ? Did you buy your laptop without OS ? If yes, here is why :

    If you've bought your GT72VR-6RE, have updated all your bios but still cannot see any G-sync option, it's because it is not properly activated.

    I will not be able to explain why but here is the solution I've found :
    • Start the computer
    • Press "Delete" to enter bios
    • Switch bios to "Legacy" mod => restart.
    • Switch again to UEFI mode => restart.
    • G-sync should now appear, if not, switch to UEFI with CSM => restart.
    When you're happy with it, go back to UEFI.
    Weird, but it works.

    -----------------------------------------------------------------------------------------------------------------------------------------------

    2. Ugly and weird fading colours ?

    A lot of MSI GT72VR-6RE have some branding/colours problems :
    here is a thread on the official forum : https://forum-en.msi.com/index.php?topic=276149.0

    The cause is the low quality screen MSI sells us : it doesn't display an intensity of 8 bpc but 6 only, resulting in savage colour transitions.

    The solution found is the following :
    • make a custom resolution
    • OC your screen to 100hz
    Thx MSI for giving us a "remadiation" by copy/paste the post of the link above. You can't even find a solution by yourself...

    -----------------------------------------------------------------------------------------------------------------------------------------------

    3. Blinking/flashing screen ingame ?
    Due to Nvidia drivers and G-sync activated. Just update to another Nvidia drivers, that should solve the issue.
    Nvidia drivers : http://www.nvidia.fr/Download/Find.aspx?lang=eng

    -----------------------------------------------------------------------------------------------------------------------------------------------

    4. Cracking sounds, loudness on desktop and ingame ? :
    It comes from the crappy Nahimic drivers : version 2.3.8 came out and "solves" the issue : https://www.dropbox.com/sh/zyrncnuo4emagu8/AAB3jZ1G1aveS3gdXJoFBeGHa?dl=0

    I tried them but noticed some fps drops. I uninstalled them and am running only with "Realtek" drivers.

    -----------------------------------------------------------------------------------------------------------------------------------------------

    5. ISSUES ON PERFORMANCE and SOLUTIONS when found :

    Here is a list of what I have personnally experienced, what I've read from others and the solutions when found. Let's start easily :

    • 100% CPU usage spikes ? Give this a try :
    When monitoring the activites of your CPU (ctrl + alt + delete), you've found that you have 99% CPU usage spikes ?

    => it is a conflict between MSI Dragon Center and MSI SCM :
    When Windows starts, 2 services are launched :

    1. "MICRO STAR SCM"
    2. "MSI ACTIVE SERVICE"

    Micro star SCM must be launched after Msi active service. To solve that, either do not install SCM (as I did) or configure it on "manual".

    Thanks to a French bud on a forum who found the issue.
    • BANDWITH and internet drops :
    If you experience some connectivity issues, it probably comes from the Killer Network suite that limits your bandwith. As said above, only install the Killer drivers without the suite here : http://www.killernetworking.com/driver-downloads/category/other-downloads

    • Low 3d mark scores (Firestrikes, extreme...)
    I'll post my results later but have experienced some very low performance results (around 11k points)

    a. Desactivate G-sync :
    Do not forget that G-sync is a kind of V-sync : it limits your fps below and above a certain limit.

    b. Sport mode ?
    Check again if your computer has enough juice and is in Sport mode.
    Go to MSI Dragon Center, and shift it to the correct mode.

    • Ingame FPS drops : no definitive solutions found : I STILL have fps drops, and I'm trying to solve them
    a. You should give a try to :
    • Control panel settings > "Battery options" (sorry I'm French so I don't know the exact wording on an US windows) > Modify the mode settings > Modify the advanced settings > Restore the default values.

    I've read that for some users, it could solve some fps drops. Somehow, the processor wasn't fuel enough to run at 100%.

    b. If you have G-Sync activated and stuck to "30-40 fps" :
    • In Nvidia 3d settings control panel :
    - Do not forget to set your battery to "maximum performances"
    - Set the Nvidia V-sync to either "Activated" or "automatic".
    - Desactivate V-sync INGAME
    - I've also found that switching between : fullscreen, fullscreen bordeless will sometimes make your FPS go back to +60.

    -----------------------------------------------------------------------------------------------------------------------------------------------

    6. Specific games

    a. Heroes of the Storm :

    Don't make me believe that this game is "demanding" in terms of resources but somehow, this game has some FPS issues so bad :

    - I have G-sync activated, V-sync desactivated ingame, all options of Ultra/extreme :
    My fps are in this range : 51-130 fps.
    130 fps : at the beginning of the game : everything is smooth.
    Around 51 fps : during teamfights.

    Ok, I've been looking around on Blizzard forums and it seems like the game is so poorly optimized, based on SC II engine, and a lot of people, for several months now, experienced so weird drops.

    Anyway, if one of you guys has something to share, I'll take.

    b. Pillars of Eternity :

    I don't know whether if it's due to the Unity engine or the MSI laptop, but I can only run the game below 60 fps !! (around 40-50 fps).
    You can try to force G-sync by adding this to the launching options of the game within Steam :

    -force-opengl

    That will not solve the issue.
    ... to be continued
     
    Last edited: Dec 18, 2016
    GenTechPC, Sebek63 and ekkolp like this.
  2. cloudpm

    cloudpm Notebook Consultant

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    TDP limits ?

    Ok, after a few more researches, it seems like on those GT72VR-6RE, the GTX 1070 are limited in their power consumption... again.

    I opened Hwinfo and made a few monitoring :
    - GPU Power delivered during Passmark : up to 116.760W
    - GPU Power max delivered during HOTS : 48-50W.

    ... which can explain those fps drops.

    Is there a vbios or something hidden we can touch in order to unlock that ?
     
    Last edited: Dec 18, 2016
  3. cloudpm

    cloudpm Notebook Consultant

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    A few references and discussions on performance issues :

    A. Bloatwares
    : think about a clean install and remove the MSI stock softwares
    => increase of up to 20% fps
    http://www.gamersnexus.net/guides/2...killing-fps-performance-on-1060-laptop-ge62vr

    B. VR ready ? Not really for some users.
    https://www.reddit.com/r/oculus/comments/507gpw/psa_dont_buy_these_msi_vr_ready_laptops_if_you/

    => USB 3.0 on some GT72 have issues, resulting in poor VR performances...

    C. Wow stuttering...
    Wow players also concerned but fps drops...
    No solution found yet...

    https://us.battle.net/forums/en/wow/topic/20749094921?page=5
     
    Last edited: Dec 14, 2016
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Have you tried going back to the stock OS yet? Also, windows update drivers only provide minimal function thus are never recommended, please use the latest drivers from MSI's website or component manufacturers' drivers.
    If your GPU is drawing more than what the AC adapter supplies, try tuning down the visual quality settings.
     
  5. SoldierRBT

    SoldierRBT Notebook Geek

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    Can you find a solution for Dragon Center? I can't adjust the fan curve properly.
     

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  6. Andy7

    Andy7 Notebook Enthusiast

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    I may have found the fix for the fps drops. Too bad the manufacturers never took the time into playing a game on this laptop for a few hours and THEN they would realize this issue or maybe its an issue on acer and asus gaming laptops as well but here:

    1. Uninstall Nvidia drivers - this may be a bit tricky with a laptop because if you use "Display Driver uninstaller" you will lose your graphics card temporarily since nvidia website wont recognize your drivers but you will get it back by following step 2 so no worries. "Do at your own risk" I did this and it successfully worked for me.

    2.Reset windows - Sometimes a faulty hardware device is the issue so try reseting first via "reset this pc" in the search bar and follow the process.

    3. Reinstall Nvidia Drivers - When you load up windows you still wont have your gpu instead a default display adapter. Now you're ready to go to nvidia's site "geforce drivers" and reinstall the notebook desktop version of your graphics card and it will detect it.

    4. Update drivers via task manager - you may have to re-enable "scan for driver updates" and doing so by right clicking windows, click system, then advanced system settings, and then device installation settings - enable. then manually update all of them. Or visit GT72VR 6RE site or TOBII version via that way.



    5. Updrade BIOS version - you probably have E1785IMS.10B or E1785IMS.10D, you want the most recent one, E1785IMS.111, You can check BIOS version by Clicking on run and then searching, "msinfo32."

    GT72VR 6RE BIOS - https://www.msi.com/Laptop/support/GT72VR-6RE-Dominator-Pro.html#down-bios
    GT72VR 6RE TOBII BIOS - https://www.msi.com/Laptop/support/GT72VR-6RE-Dominator-Pro-Tobii.html#down-bios


    6. Disable speedstep through BIOS -
    probably the more important step. It seems as if speedstep doesnt work properly since i've gotten this error with it enabled for all my cpu cores via event manager system:

    Event iD 37, The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report."

    The speed of processor 1 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

    The speed of processor 2 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.

    All the way up to processor 0-7, This just may be the cause of random big FPS drops in your games so try disabling it.


    7. Put Maximum memory frequency as high as it can go in the BIOS - Mine has 32gb of ram and it was running 2133mhz and I had the option to set it at 2400mhz and so I did.

    8. Disable superfetch in services.msc - click run and the type services.msc, look for superfetch, disable it. it Hits the cpu hard when enabled.

    9. Disable indexing for your SSD card if you have it - I have 512gb SSD in C:/ so you right click you SSD drive, properties and disable allow indexing on the bottom of properties. Hits the disk hard when running that may cause fps drops.

    10. disable game DVR- type regedit in the run program, click HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\ApplicationManagement\AllowGameDVR and set value to 0. Restart PC.

    11. Check your antivirus protection - Some times your antivirus automatically updates while your doing something and it slows down your computer/laptop, try to select update manually instead of automatically updating.

    12. Scan for malware and viruses - I use Avast and Malwarebytes.


    Finally, tell me what you think about this, did it fix it? or does the problem still persist? I wish to get this problem solved ASAP and I would like an answer from MSI directly. If you think the problem is still there then try to disable C-States in the BIOS and try that way. I never turned off C-States so it's up to you to explore that but it will disable all power saving options. sleep mode, hibernate etc.



     
  7. Andy7

    Andy7 Notebook Enthusiast

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    REMEMBER - Go to power options and set your performance to high performance, then set it to min/max 100%. I repeat, High performance does NOT disable speedstep!!! That's why you have to refer to my step #6 of my diagnosis to this problem.
     
  8. cloudpm

    cloudpm Notebook Consultant

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    Wow, thank you mates for the advices !

    I'll give this a try right now and will let you know right after !
     
  9. Andy7

    Andy7 Notebook Enthusiast

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    Hey no problem man, I hope this helps!
     
  10. cloudpm

    cloudpm Notebook Consultant

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    Hey !
    Ok so for the moment, it seems like it hasn't solved my issues yet but a few things to say :

    - I haven't uninstalled the Nvidia drivers
    - I haven't unchecked C-state yet
    ... and I play Heroes of the Storm, a "****t*** poorly" optimized game.

    I'm making a clean install right now of Win10 to start all over again from fresh.
    I'll come back and let you know in about an hour I guess.

    Thanks anyway for your researches, I hope we might have found a concrete solution to our problems...
     
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