GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

Discussion in 'MSI' started by hmscott, Aug 22, 2016.

  1. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    The machine usually can take an upgrade (as many users here did) but MSI usually tries not to do it unless they have no choice (parts no longer available).
    You could order a replacement fan for your old system to keep it running longer, and perhaps resell it.
     
  2. tiliarou

    tiliarou Notebook Consultant

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    This is typically from MSI, first lie to the consumers saying they can't upgrade, then everybody else will prove that it's indeed possible...
    About your case, if they replaced the part under warranty, I'm pretty sure the replaced part falls ALSO under it's own warranty and you should be able to claim replacement/repair for this specific GPU as they are the one who replaced it under the original laptop warranty. Verify your country's laws as you should be covered for such cases.
     
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  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    I understand your point of view coming from a consumer, but I have to disagree with you. So if a current generation product is launched, they can't test the system with a newer model of GPU due to unreleased from GPU maker, and by the time a newer GPU is available which means a newer platform is also available therefore ASUS/MSI will have to move onto the next product. This means the newer platform gets the new GPU. For any manufacturers, they aren't going to turn their heads back to test a newer GPU on an older platform therefore they can't know for sure if the new GPU would work on the older system board or not. So unless a manufacturer decides to keep a platform for a long time, let's say Sandy Bridge for example (which is not possible due to Intel roadmap) with a newer GPU, how will they benefit from selling this combo when Ivy Bridge with the same GPU is also available?
     
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  4. bennyg

    bennyg Notebook Deity

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    Understood, but what about when that old platform was advertised with a specific promise it would be upgradeable with an official kit and/or service to the newer card gen?......
     
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  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    That platform was meant to get rid of the aforementioned issue, however Nvidia made a move changing hardware architecture which MSI did not expect that's why they offered upgrade program for customers to swap to.
     
  6. tiliarou

    tiliarou Notebook Consultant

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    Which move did they not expect ? Pascal MXM GPU manufactured by MSI are PERFECTLY compatible form wise and power wise with older GT72/GT80, this has been proven by multiple users on this forum and other forum, only thing not planned (and it's normal) is in the bios/vbios/driver combination. A simple inf mod proves that 1070 and 1060 are perfectly compatible with GT72/80 from 2014 and 2015, totally contradicting MSI lies. We have yet to see any comment from MSI on why pascal MXM manufactured by them are in fact compatible whereas they are still pretending it's not the case !

    Regarding warranty of spare replacement part, I believe it depends of each country. I was not saying that a manufacturer needs to keep every single older revision/generation of component, what I meant is that if the manufacturer replaces a part under warranty, this said part should be also covered under its own warranty (might be only 6 months).
    So in the end, they replaced an old generation by a new one because the previous generation was not available anymore, which is perfectly fine as long as performances are at least on par. What would be normal is that they replace this part again when it fails as it would be covered under the own warranty of the replacement part.
     
    Last edited by a moderator: Jul 9, 2017
  7. ranjim

    ranjim Notebook Consultant

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    Hi guys. Sorry for a kind of a repost but I felt it's more appropriate here since it involves an upgrade (if possible)

     
  8. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    As far as their US warranty goes, it is covered based on the base machine's warranty since it's part of the system, but for external battery and AC adapter which gets separate warranty. However, if warranty expires after a recent RMA repair, they will usually extend it by another 30 days.
     
  9. ryzeki

    ryzeki Moderator Moderator

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    What about the 1080? What about users that want other choices? Repeating the same complaints over and over does not change the fact that offering a straight GPU upgrade would only benefit specific users and only in specific circumstances.

    Basically:
    GT72 could have opted for either 1070 or 1060. 1080 is not possible with the current machine.
    GT80 users regardless of their model could only opt for... some sort of power limited 1070 version. Because older GT80 could not draw more than a specific power cap and would not have enough power for regular SLI 1070. A 1060 is impossible due to nvidia (cant SLI), and so was the 1080 (cooling and power).

    MSI could NOT have offered a GPU upgrade for all users that would still satisfy the userbase. Had they offered the GPUs instead of the trade in, you would now have users complaining about not having a choice of GPU to upgrade, and some (like 980 desktop users) would have felt cheated because they paid more for a desktop grade GPU and can't upgrade to a 1080. In neither GT72 or GT80 version.

    So, seeing as an actual GPU upgrade would have to create a custom 1070 power limited (for GT80), regular 1070 and 1060 and still not satisfy users, they went with the other option offering upgrades. And we already know how it all went from there, and the current situation.

    Also this is your last warning regarding about profanity. Arguments and debates never need profanity to make a point. Either learn to discuss in a civil manner, or your posts might get deleted.
     
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  10. tiliarou

    tiliarou Notebook Consultant

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    Fair enough for profanity, although I don't really see it as offending as I didn't insult anyone, not even MSI.
    For all the rest I totally disagree. When you promise something as a company, you deliver. PERIOD. If you can't, the law (at least in Europe and US) makes it mandatory for the company to offer the same or better level of product/services to meet the promise or to fully compensate the customer. There is not ANY discussion about that. There is a law, you respect it, I don't see anything else.
    What about 1080 ? It's a scandal that 1080 can't work in GT72 and GT80 as promised, why would it be anything else ?
    MSI CAN offer upgrade for all users, at least 1070, whereas they specifically and officially mentioned that they can't. Why would we defend a company that lies to customers ? We prove by A+B that upgrade to 1060 and 1070 are possible and yet MSI is stating the contrary without any detail or technical explanation. It's called misinformation and false advertizing, punishable by laws of most countries.
    They should have offer upgrades + trade-in program for not respecting their advertisement. Upgrade to 1060 and 1070 and for people wanting 1080, a proper trade-in, not the ripoff we got in Europe (at least in France it was a total ripoff).
    You are arguing that because they couldn't satisfy everyone they had to lie to us ? Nothing prevented them to honor their contractual obligation for 1060 and 1070, yet they chose to lie and propose very bad trade-in program....
    "So, seeing as an actual GPU upgrade would have to create a custom 1070 power limited (for GT80), regular 1070 and 1060 and still not satisfy users, they went with the other option offering upgrades. And we already know how it all went from there, and the current situation." AND SO ?? That's their job to respect contractual obligations ! Why wouldn't they develop a custom design ? It's their responsibility to respect the contract.
     
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