GT72/GT72S and GT80/GT80S Owners GPU Upgrade Discussion

Discussion in 'MSI' started by hmscott, Aug 22, 2016.

  1. hmscott

    hmscott Notebook Nobel Laureate

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    02/27/2016 Updates from MSI USA Trade-in Team:
    "Hi Scott,
    Everything is good, customers are not angry anymore as we rolled out KB lakes models.

    We decide not to roll our Q&A due to many of our general question are post on the forum for user already. This way to prevent any more confusion, so it we will be easier for us to handle cases one by one.

    We did notice some people has not gotten our responds, we are narrowing down that list of people. Some of those people were people that signed up way ahead before this project was handed down to me and Michael. So, both us had no information for those people, so we wait for those people to re-email us."

    Updates from MSI USA Trade-in Team:
    "Hi scott,

    I still have a lot of emails to reach out to. Roughly a hundred cases left. Yes we do get a lot of repeated request to respond, roughly 70%-80% are repeated requests.

    Right now, everything else has slow down, I am able to focus more of my time on the trade in. Hopefully, to close all cases by end of this month."

    Updates from MSI USA Trade-in Team:
    "Hi Scott,

    It’s kind of hard to figure whose is under those nicknames. I will try to reach out to as many people as I can on this week.

    Hopefully, in my blast I can reach out to those people. PM jut gave me and Michael a Deadline to get answers from everyone on the list.

    I will generate a prices list for the 15 models. I should have this up and maybe you can post it on the forum for me. I really hate to put you in this position to be the middle man."

    "Hi Scott,

    I just spoke with my PM, he said we will still honor the 2nd GPU upgrade. We will still honor the people submit their application later. The whole point of the deadline was to generate a list of people that are interested in the program, a list of who to reach out to for the 2nd GPU upgrade and who not to.

    As far as I know, we will honor late submitters for US APPLICANT ONLY."

    01/27/2016 Update from MSI USA Trade-in Team:

    "Hi Scott,

    MSI US doesn’t have any days off for CNY. We’re working on regular schedules.

    Don’t worry I have been in touch with people about the GT trade-in. So far people are pretty pleasant to deal with after the holiday and New Year...

    Happy Chinese New Year!"

    01/26/2016 Update from MSI USA Trade-in Team:

    "Hi Scott,

    Chinese New Year is here, which means hq/factories will be shut down for 1-2 weeks. We’re just busy rushing orders before hq closes for the holiday.

    Next week we should have some times to get back focusing more on GT responds."

    Guys/Gals, we have been through a lot in the past months, but now MSI USA has taken our input, and given us an upgrade path for 2 generations of GPU upgrades.

    MSI is offering Pascal and Volta upgrades through trade-ins for Maxwell GT72/GT80 owners through the MSI USA trade-in program.

    The time has come in this thread to work with each other to help everyone through the trade-in program.

    If you are not happy with the trade-in program, there is nothing this thread can do for you any longer, please create another alternative thread for that discussion and I will put a link to it here in this 1st post.

    Thanks to everyone for their hard work and persistence throughout this process :)

    - @hmscott
    Update 11/30/16 - "MSI HQ finally made an Announcement for the program on the website." -
    msi trade-in webpage.JPG

    Update 11/21/16 - Trade-in contact email for UK Customers -

    Trade-in Contact email for USA Customers -

    Update 11/09/16 - MSI says to use the "expired" form with the old time limit of Oct 31, 2016 to submit trade-in requests, ongoing until further notice:
    Quoted from an MSI email:
    "The Trade-In-Program will be ongoing until further notices. I am pretty sure there will be a deadline or ending to this program somewhere after 2nd generation GPU upgrade. At this moment, I am not sure when will the deadline is."

    "I have previously requested to post an Official notices, but it’s ultimately up to HQ to decide to do so. Currently customer that can still use the Expired form to submit their applications, I doubt there will be an updated one as the form will still be the same."

    "I’m pretty sure there was a deadline on the form. I doubt they will change the form."

    Update: 11/17/16 - Here is the official answer back from MSI USA on warranty and trade-in transfer to a secondary owner:

    Hi Scott,

    1) The MSI notebook warranty is NOT transferrable.

    2) Only the original owner of the laptop will be able to participate in the trade-in program.

    Thank you for choosing MSI!
    Guys, a couple of questions very much of interest right now:

    1) Is the MSI Notebook Warranty transferable to someone we sell our laptops to? Is there a way to transfer ownership to the buyer via MSI Support so they can use the balance of the original warranty service?

    2) If we sell the laptop, will the new owner be able to use the trade-in program?

    Thank you!, Scott

    Update: 11/9/2016, 11/10/16 - Answers to questions received via email from various MSI people, posted in the thread and added here for easy reference.
    Ok, I've received some replies to questions, we are still corresponding, I will post them here as they come in and summarize in the 1st post asap.
    Hello Scott!

    Thank you for reaching to us with your concerns and comments.

    The evaluation process is a simple task that the inspector will inspect the trade-in units. The whole process is to check all OEM parts are there, not evaluation of the laptop value.

    If there are missing parts, it will subject to retail charge of missing parts.

    Everyone is treated equally with fairness, I swear there is no favoritism involve!

    Well, we do give extra care for customer that had BTO upgrade parts. Customized laptop will be granted Ram and SSD swapping services.

    Price of the trade-in are based on the chart we first e-blasted to the customer.

    Lower model customers are able to upgrade to higher model (Base cost + MSRP differences upgrade model)

    All cases are handled case by case according the sequences of submitters. We have an overwhelming of respond from this trade-in program.

    While I’m at this, I will answer all your questions from the previous E-mails.

    1) How long do we have to respond to the offer, no time limit or date was included in the offer letter.

    When the applicant that submitted the Trade-In Form, there is no deadline for the applicants to opt in for the trade.

    2) How long do we have to take advantage of the trade-in, many of us can't spend that much money on such short notice.

    No time limit or final date for the trade-in was included in the offer letter. I was expecting to be able to pick my time to upgrade over the next 2 years.

    There is no deadline for the applicant to decide to accept or decline the trade for the 1st generation GPU upgrade.

    Applicant may opt out of the 1st gen GPU and wait for the 2nd Generation GPU upgrade.

    3) My GT80 SLI-263 was the top model in the MSI offerings at the time, why can't I be offered an upgrade to the current top model of the GT83VR instead of the 1070 SLI?

    The model that was offered to you is based on similar specs to your currently laptop. You may request an upgrade to better GPU by paying additional differences of the MSRP from the offered laptop to the higher GPU laptop.

    Based on your current offer laptop and the upgrade unit will be GT83VR Titan SLI-069, $1400 (base cost) + $1300( MSRP differences of the two model) = $2700 for the upgrading to the 1080 SLI model.

    If you have any more questions, please feel free to ask me.
    Here is an answer from another MSI person with clarification on what the "evaluation" on incoming laptops for trade-in really means.
    Hi Scott,

    Not sure where you’re getting your info from, but we ARE giving everyone the same value for their laptops.

    It seems that you are under the impression that we are charging people different upgrade costs if one person’s laptop isn’t in as great a condition as someone else’s.

    That is not the case.

    We are only evaluating the laptops to check normal functionality and that there are no missing components.

    Since we are giving people a brand new laptop and not just the MXM GPU, we want to make sure that the laptop we’re getting back from the trade-in is at least in working condition with working parts.

    Otherwise someone can just trade in a laptop with missing components such as SSD, HDD, GPU or one that has critical component damages like a fried up motherboard.

    If there are simply some wear and tear cosmetic damages on your laptop, then we will accept it the same as someone whose laptop looks brand new.

    With that said, we are currently in the stages of contact each person, one by one, about their case. We have quite a lot of submissions so please be patient and bear with us while we get to everyone.
    More answers...
    Hi Scott,

    The Trade-In-Program will be ongoing until further notices. I am pretty sure there will be a deadline or ending to this program somewhere after 2nd generation GPU upgrade. At this moment, I am not sure when will the deadline is.

    Yes, different regions have different or similar programs.

    I have previously requested to post an Official notices, but it’s ultimately up to HQ to decide to do so. Currently customer that can still use the Expired form to submit their applications, I doubt there will be an updated one as the form will still be the same.

    As the Chart, the first eblast is ultimately the best to give to everyone. Because everyone cases is different or unique, it’s hard to make one chart for all different situation. This is why we’re answering case by case due the differences of the laptop. I wish there was simpler and faster way, but there is no shortcut to this. :)
    Some more info...
    Hi Scott,

    I’m pretty sure there was a deadline on the form. I doubt they will change the form.

    My partner was planning to eblast the entire Q&A, but he was also drowning in his pile of work too.

    I have request an official announcement update of the Trade-In-Program, but I guess it was under some pile of paperwork. I’ll try to remind the Management.

    Our effort for results will be acknowledged.

    Thank you, Scott.
    Thanks Scott! We will also be sending out an email blast soon with answers to a lot of the questions we’ve been getting from everyone.
    More answers from MSI:
    Hi Scott,

    If you decide to opt in for the 1st gen upgrade, you will still be able to upgrade for 2nd gen.

    Only users that previous purchase GT70(s)/GT80(s) with 9xx series will be qualify.

    To be honest, we’re not sure what NVIDIA have up in their sleeves, but as far as we know the 2nd gen gpu that we are honoring will be 11xx series.

    We do not know if NVIDIA will consider 11xx series as Volta or whatever name they come out with.

    We do not know what the next gen GPU price will be, it may be similar, higher, or lower to this generations. Again, it’s up to NVIDIA.

    Here’s update chart since the 1st eblast that I have been using to answer people’s cases, it has GT72S and GT80S update on the list. As you can see GT80 and GT80s have the same offered model.

    nvidia trade-in chart 11-10-16.JPG

    We didn’t enlist the GT73VR due to not having an optical drive.

    In some cases, this was a HUGE issue for a few customers.

    But we have decided to list it up to give people choices and just inform the customer that GT73VR model does not have an optical drive.

    I hope this can help. And be prepare, we are working on a full Q&A eblast for everyone to clear up some questions.

    It’s seems like we’re getting the same question over and over again as we work down the list.

    If you have any more questions, please feel free to let me know. I’ll continue my venture down the list again!
    MSI answers how to downgrade your trade-in for a lower cost trade-in.
    Hi Scott,

    If someone wants to downgrade to a lower spec model, it’s possible. The formula will work the opposite of upgrade. For example, if your base cost is $1400 and the downgrade model is $700 MSRP lower, simply $1400-$700= $700 for a downgrade model.

    I just recently responded to a customer that had a 980m SLI model and his trade-in cost for similar spec is $1400 for the new 1070 SLI laptop. But he asks to downgrade to a single 1080 GPU model, which is $700 cheaper in both model MSRP differences. So his downgrade cost will be $700.

    If we made a chart with MSRP, we have so many different models that it would confuse everyone. It’s best to let us do the calculation as we know how to handle it.
    Edit: fixed "typo" - changed 970m to 980m, asking for clarification.

    Update 10/14/2016 - MSI US's emailed offer letter:
    Greetings, valued gamer!

    Thank you for submitting your forms for the trade-in program for your GT72 or GT80. The GT72 and GT80 with GTX 900 series are facing limitations of the power and thermal design, which will not be able to convert into GTX 10 series. We value our customers and in order to fulfill our promise for GPU upgrades, we can replace your laptop for a new model at the same cost as if you were to have been able to solely upgrade the GPU from GTX 900 series to the GTX 10 series.

    Please see the details of the trade in program as outlined below:

    MSI Trade in offer Trade-in Table.JPG

    Your Laptop

    Upgraded Equivalent Unit

    Estimated Upgrade Cost

    GT72 w/970M

    GT72VR Dominator w/GTX 1060


    GT72 w/980M

    GT72VR Dominator Pro w/GTX 1070


    GT72 w/980

    GT73VR Titan Pro w/GTX 1080


    GT80 w/980

    GT73VR Titan Pro w/GTX 1080


    GT80 w/970M SLI

    GT83VR Titan Pro w/GTX 1070 SLI


    GT80 w/980M SLI

    GT83VR Titan Pro w/GTX 1070 SLI


    GT80 w/980 SLI

    GT83VR Titan Pro w/GTX 1080 SLI


    How to trade in your Laptop:

    1. If your laptop was NOT originally purchased and upgraded from one of the MSI authorized Build-to-Order reseller below.
    a) Unit must be shipped back to MSI without any physical damage and with all original components which includes the following but not limited to:
    i. Power Adaptor
    ii. CPU
    iii. Graphics Card
    iv. Memory
    v. SSD/HDD
    b) If you made any component upgrades to your laptop by yourself, you must remove all upgrades and return the laptop back to us with all of its original components.

    2) If you purchased your laptop with upgraded components from one of the Build-to-Order resellers below, let us know and we will be working with those resellers to off you the trade-in program.
    a) We will be contacting you once we have gathered everyone’s information and iron out the specifics with those resellers.

    3) MSI authorized Build-to-Order resellers:
    a) Xotic PC
    b) Computer Upgrade King
    c) EXcaliber PC
    d) Gentech PC
    e) Mobile Advance
    f) HID Evolution Computers

    4) MSI is not responsible for any files and data on the laptop that you trade in to us. It is your responsibility to back up all of your files as needed.

    Please respond to this email with answers to the following questions:

    1. Your name that you submitted the GT Trade-in form with?
    2. Do you want to trade in your laptop for an upgraded unit with the equivalent GTX 10 series GPU?
    3. Did you purchase your laptop from an authorized Build-to-Order reseller? If yes, which reseller?
    4. Any other questions, comments or concerns?

    Once we have received your answers, we will contact everyone on a case-by-case basis and provide further instructions on how and where to ship your laptops, as well as how you need to pay for the upgrade cost.

    Thank you for your patience and support. We look forward to working with you to ensure your satisfaction with your purchase so that you can continue to game on!

    Update - Reddit thread:

    This thread is for all GT72/GT72S and GT80/GT80S owners.

    Link to file a complaint against MSI with the US BBB.

    MSI Current Status 8/22/2016:
    Right now as I open this thread, MSI support is saying we should all buy new laptops instead of asking for upgrades. :rolleyes:o_O

    Of course we all know that MSI promised 2 generations of GPU upgrades for the MXM laptop models GT72/GT72S and GT80/GT80S.

    We need to stick together and compare notes on the upcoming MSI Pascal GPU upgrades for our laptops.

    Please post your communications with MSI, positive and negative, so we can see MSI's responses to fulfilling their promise to provide MXM GPU Upgrades for 2 generations starting with Pascal for our GT72/GT72S and GT80/GT80S laptops.

    We all need to let MSI know they need to deliver on that promise. :D
    MSI's Support Ticket system for registered owners is what I use.

    MSI's support login / registration:
    msi registration.JPG

    Register your laptop, and use the Support option in the menu list to the left to open a support ticket to ask how to order the Pascal MXM GPU upgrade for your GT72/GT72S and GT80/GT80S.

    Keep it simple and straight forward, focused on the one subject questions, otherwise they will answer the easy questions and ignore the rest.

    I would ask how, when, how much, and will it be a user install-able kit or will it require an RMA return for installation.

    Please let us know what MSI says. :)

    MSI US and International Contact information, click on International tab for lots of contact points, hopefully local to all of you.

    Other regional MSI web sites may have additional contact info, check out your MSI regional site "Contact Us" web page.

    MSI Social Media contact information
    MSI Social Media contact info.JPG

    There are likely other conduits to email or feedback to MSI, if anyone else has other points of contact, phone, email, online forms, please post them.

    The BBB (Better Business Bureau) in the US is one of the avenues we can use to encourage MSI to follow through.

    Link to file a complaint against MSI with the US BBB.

    The Better Business Bureau has an entry for MSI Computer , and currently has an A+ rating.

    Here is an example of a recent complaint that MSI resolved, with the acceptance by the person that filed the complaint:
    07/21/2016 Advertising / Sales Issues | Read Complaint Details

    MSI refuses to honor the mail-in rebate offer, or a full refund for products with falsely advertised rebate conditions.
    I bought three MSI graphics cards (R9 390) that have an applicable mail-in rebate offer. The offer clearly states that it's limited to 10 rebates per offer per household. However, MSI only processed one and is refusing to honor the other two, claiming that the offer is limited to 1 rebate per type of product, which is not indicated anywhere in the offer. I then asked that I want to return the two cards for full refund due to breach of the terms of sale, and MSI customer rep (***** *********) refuses to do so or to escalate the issue further.

    Desired Settlement
    Either process the mail-in rebate for the remaining products, as advertised, or accept returns for a full refund.

    Business Response
    Have spoken with customer and though we stand by our rebate policy and in the terms and conditions it is clearly stated what terms are. But as a courtesy and to provide a positive outcome to this complaint we will honor the rebate for the other two.
    Thank you,

    Consumer Response
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I received a call shortly after I submitted the complaint, and was told that the rebates will be processed. Didn't know how to cancel the complaint. I haven't received the rebates yet, but assume they will arrive shortly. Thank you.

    Customer Complaints SummaryRead complaint details

    82 complaints closed with BBB in last 3 years | 35 closed in last 12 months

    Complaint Type Total Closed Complaints
    Advertising / Sales Issues 15
    Billing / Collection Issues 3
    Delivery Issues 1
    Guarantee / Warranty Issues 12
    Problems with Product / Service 51
    Total Closed Complaints 82

    At least in the US a good rating with the BBB is a coveted award, well worth resolving issues filed with the BBB.

    Maybe if every owner in the US files a BBB investigation MSI will feel motivated to respond.

    File a BBB complaint quoting the MSI Support response to our promised MXM GPU upgrade inquires about the upgrade, showing MSI is telling us to "buy a new laptop instead" (paraphrased - use your actual response from MSI in the complaint).

    MSI will feel obligated to respond to the BBB with a more favorable answer, like "the upgrade kits are in progress", and then the BBB can track MSI's progress through to delivery of the upgrades.

    Update: MSI has announced a trade-in program for GT72/GT80 owners:

    Official MSI News, Events, and all things MSI.....

    Edit: Added when posted to the MSI Questions for Reps thread, here is the post for reference:

    @MSI Myco @MSI Natalie @MSIGeno @snallygaster
    Eurocom has delivered a single 1070 upgrade for the Clevo P870DM where Clevo failed to do so, not applicable to MSI, more of an FYI:

    It looks like Eurocom has figured out how to offer their laptop customers Pascal MXM GPU upgrades for their previous generation laptops.

    When will MSI figure this out and follow through on providing 2 generations of MXM GPU upgrades for our GT80/GT72 laptops?

    NVIDIA GeForce GTX 1070 Pascal upgrade in EUROCOM Sky X9 Desktop Laptop

    Published on Sep 22, 2016
    A quick and easy guide on upgrading a EUROCOM Sky X9 or Clevo P870DM laptop with NVIDIA GeForce GTX 1070 Pascal graphics.

    This is a very easy upgrade. Once the new graphics card is installed the user simply needs to update the driver. Depending on your previous thermal solution you may need to purchase a new one.

    Eurocom supplies the graphics card, thermal paste, thermal pads, heatsink if needed and drivers.

    EUROCOM Sky X9 or Clevo P870DM Upgrade:,3...

    EUROCOM Sky X9 or Clevo P870DM Benchmarks:

    EUROCOM Sky X9 / Clevo P870DM Drivers:

    The EUROCOM Sky X9 Unlocked is a high performance PC enthusiast’s dream come true. Packing a desktop CPU cooled with liquid metal paste, and supported by an unlocked system BIOS, overclocking a laptop has never been so easy.

    EUROCOM Sky X9 Specifications:
    17.3-inch; FHD 1920-by-1080 or 4K UltraHD 3840-by-2160 pixels; IPS; eDP; with optional G-Sync
    Chipset: Intel Z170 Express (Skylake)
    Processor: socketed desktop LGA1151 CPU, up to Intel i7-6700K, fully unlocked
    Memory: up to 64GB; DDR4-2133, 2400 or 2666; 4 SODIMM sockets
    VGA Technology: NVIDIA GeForce: single GTX 980 (desktop) up to 200W or Dual SLI GTX 980M, SLI GTX 970M; two MXM 3.0 slots
    Display Technology: supports 4 external monitors via 2x DP 1.2, 1x HDMI 2.0 and 1x HDMI 2.0 or DP1.2 (via USB 3.1 type C port); Nvidia Surround View
    Storage: up to 5TB with 4 drives; 2x HDD/SSD (SATA3) + 2x M.2 PCIe Gen3 x4/SATA3; RAID 0/1/5/10; supports NVMe SSDs
    Communications: two 1Gb LAN RJ-45 ports Killer E2400 + M.2 WLAN/Bluetooth; Killer DoubleShot X3
    Operating Systems: Microsoft Windows: 10, 8.1 and 7
    Card Reader: 6-in-1 MMC/RSMMC/SD/miniSD/SDHC/SDXC up to UHS-II
    Keyboard: Illuminated, backlit with customizable 7-colours
    Security: TPM 2.0, Fingerprint and Kensington Lock
    Audio System: Sound Blaster X-Fi MB5; external 7.1CH audio output; headphone out, microphone in, S/PDIF and Line-in port; two built-in FORSTER Speakers (2.2W)+ Subwoofer (2.5W)
    Ports: 1x USB 3.1 type C (HDMI 2.0/DP 1.2/Thunderbolt 3); 2x miniDP 1.2; 1x HDMI 2.0; 5x USB 3.0 (1x Powered USB AC/DC); S/PDIF; Headphone; Mic; Line-in; 2x RJ45 (LAN)
    Last edited: Feb 28, 2017
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  2. hmscott

    hmscott Notebook Nobel Laureate

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    CARL JONES Notebook Consultant

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    Ok, on my front I went to a few inline PC Mags and sent a email or paragraph explaining what is happening and asked for help to raise awareness. PC Magazine and a couple other sites was easy I copied the same message and pasted in in the emails. now I'm waiting.. Tomorrow I will hit up News orgs. I want to do Facebook but to be honest I'm embarrassed :( can someone besides me do that? and I'm easy to find and add look for my name and motorcycle stuff;)
    Last edited: Aug 22, 2016
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    CARL JONES Notebook Consultant

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    I sent an email to NBC news
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  5. madeofstardust

    madeofstardust Notebook Enthusiast

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    I started a support ticket asking for Pascal GPU upgrades @ MSI Support Europe (Germany). Same discussion about GPU upgrades here @ german MSI forums too.

    Writing to/Informing some PC Mags is a good idea, but i still need more (official) input the PC Mags also can work with.
  6. madeofstardust

    madeofstardust Notebook Enthusiast

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    MSI has deleted, sry, no, it's now private, the official "GT72 MXM Graphics Upgrade kit" video instructions @ youtube.

    Nice work o_O



    Nice to have screenshots.. ;)
    Last edited: Aug 23, 2016
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  7. hms84

    hms84 Newbie

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    I bought my GT80 used from a friend 3 months ago after knowing the upgrade possibility. Can't believe I paid for it now. :mad:
    hmscott likes this.
  8. nightingale

    nightingale Notebook Evangelist

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    we may likely be able to file for a class action lawsuit against MSI if they do not hold true to their promise of the "promised two generations of upgradability", as this was a core selling point in the marketting scheme and is what many of us were lead to believe when we went to buy our laptops.
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  9. fabiosky123

    fabiosky123 Notebook Enthusiast

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    As I said in the other thread :
    "Personally, I think that MSI will not fix the power problem because otherwise there would be a sharp drop in sales of gt83vr.
    The difference in performance between the 980sli and 1080sli would be reduced and there would be no reason to switch to the new model or upgrade to new graphics cards.
    (I own a 980sli gt80s)"
    MSI aims to sell new models instead of giving a chance to upgrade old models .o_O
  10. spurst

    spurst Notebook Consultant

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    well, this makes me sad to read how this is going. Hopefully MSI makes good on the promise, or you can sign me up for the class action lawsuit, as well.
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