Getting a 17R4 as replacement from R2

Discussion in '2015+ Alienware 13 / 15 / 17' started by orancanoren, Jun 13, 2017.

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  1. tungd678

    tungd678 Notebook Consultant

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    Just an update.
    I brought my machine to Dell VietNam and they replaced for a new mobo. This mobo still has the same throttling and also after took my machine back, the macro key's light not working anymore. Yesterday I brought it back to them and told them the problem hasn't been fixed. Today they called me and said that they will look into the light problem. About the throttling, they said it could be because of my games or the internet connection (how could the internet connection affects the cpu?) as the new mobo passed their tests (ePSA test).
    What should I do now? Point them to some threads about this problem in forum and keep asking for a replacment?
    Vasudev and VICKYGAMEBOY like this.
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