GentechPC turnaround time responses and builds

Was curious on what the turnaround time for responses and builds were for clevo models from those who have ordered from GentechPC just to get an idea of how long it usually takes to figure out my next steps (getting a bit concerned as much as standard build states 5~10 days). Read a few posts on here with mentions of it taking a month before their unit shipped and have sent a few emails but haven't gotten a response in trying to get an update. (Am aware that some parts will take longer than others to get for customized laptops and may be on backorder for parts but would at least like to get an idea of what's going on. @Kevin@GenTechPC / @GenTechPC )

Edit: Thanks Ken for the follow up