GenTechPC - New Order Customer Service

Discussion in 'Sager and Clevo' started by VTNomad, Aug 28, 2019.

  1. VTNomad

    VTNomad Newbie

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    I thought I would post here because the reseller is pretty well reviewed here, with a lot of member with experience with them. Also because they have employees that frequent this forum.

    After a lot of research, I pulled the trigger on ordering a Sager NP8454 and decided to order it from GenTechPC. I considered ordering it direct from Sager or from XOTICPC, but ultimately felt GenTech had the best deal.

    I place my order, received an automated confirmation, and my credit card was charged. That was on Monday morning and my order still shows as being processed. Will that update when they start building it?

    I've sent an email to their customer service department and haven't received a response. I've also attempted to call numerous times, but it just rings, doesn't have an option menu and doesn't let me leave a voicemail.

    Is this a legit company? At what point do I get concerned and call my credit card company and file a claim?
     
    Kevin@GenTechPC likes this.
  2. TheReciever

    TheReciever D! For Dragon!

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  3. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Can you email us your order to service@gentechpc.com so we can take a look at it? Thank you.
     
  4. notstaamp

    notstaamp Notebook Guru

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    did you get your laptop? how long did it take?
     
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  5. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Sager has delayed his build and we are working closely with Sager and customer to get his system asap. We will also upgrade the shipping for free, thank you. :)
     
  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Delays can always happen due to parts availability etc, good to see the communication flowing.
     
  7. notstaamp

    notstaamp Notebook Guru

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    i see do you know which part was delayed? i put in my order earlier this week for the same laptop i hope it's not delayed this much :)
     
  8. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Please send us your order # to service@gentechpc.com and we can check for you, thank you.
     
  9. notstaamp

    notstaamp Notebook Guru

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    are you the narrator on gentech videos? :D
     
  10. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    I wish I am, but I personally am a fan of him. :)
     
    Last edited: Sep 12, 2019
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