Genius Bar caught ripping customer off ON CAMERA by CBC News Louis Rossmann Published on Oct 8, 2018 This Macbook has no backlight due to a common error - pin 1 of the LCD cable is bent. Pin 1 is for the LCD backlight. The board's current sensing circuit on backlight output will notice that pin 1 is touching the connector housing itself, shorted to ground, and not send power through to the circuit. Bending the pin back fixed the problem. At Apple, this issue would have cost the customer $1200. You might not believe me, which is why we have it all on tape. ALL CREDIT TO CBC NEWS CANADA: WATCH THE ENTIRE SEGMENT ON THEIR CHANNEL HERE: Segment continues starting @ 11:55 Apple under fire for allegations of controversial business practices CBC News: The National Published on Oct 8, 2018 The National goes undercover to investigate some of Apple's controversial business practices including allegations of overpriced repair charges and the battery/slowdown scandal. Apple quotes customer $1,200 to fix one bent pin on a ribbon cable. https://www.reddit.com/r/videos/comments/9mlkha/apple_quotes_customer_1200_to_fix_one_bent_pin_on/ https://www.reddit.com/r/videos/duplicates/9mlkha/apple_quotes_customer_1200_to_fix_one_bent_pin_on/ Ryowxyz 1045 points 14 hours ago* "Back when I had an iPhone 4s, the power button was stuck down and worn out I guess. Apple quoted me over £500 to fix the flex cable that had the power button. I went to ifixit for the guide and bought the flex cable off eBay for 0.99 and fixed it my self." ... joshgelua 10.6k points 18 hours ago* "I also went to this same exact store for a battery problem for my phone. The guy told me my phone was basically broken beyond repair, and that it would be best to get a new phone replacement. I went up the street to Mobile clinic like 10 mins away and they did a battery replacement for like, $40 or something. My phone still works and I’m currently using it to type this comment. Their business practice is disgusting, and I’m glad they’re being called out. Edit: this is an iPhone 6 bought 4 years ago. Given my experience from Apple I am likely to change my game. Boycott!!!" ... bobsaget112 3395 points 14 hours ago "A similar thing happened to me. My wife’s phone completely died near the end of our honeymoon with all our pictures on it. We took it to the apple store and they ran a diagnostic only to tell us her phone cannot be repaired and our only hope of getting it back the photos is to use a forensic recovery service called Drive Savers which is approved by Apple (so that we can then then swap out the phone using Apple care). We sent the phone to drive savers who quoted us $2000 to recover the photos. I spoke to an “engineer” there who told me the phone is severely damaged, (though he couldn’t elaborate how) which explained the price. I told him that’s way too much. He so “kindly” offered me a payment plan. I told him to **** off and send me the phone back immediately. When we got the phone back I decided to take it to a independent repair shop who took one look at it and said it’s just a bad charge port. $100 later the phone was working like new again."