Genius Bar caught ripping customer off ON CAMERA by CBC News

Discussion in 'Apple and Mac OS X' started by hmscott, Oct 9, 2018.

  1. hmscott

    hmscott Notebook Nobel Laureate

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    Genius Bar caught ripping customer off ON CAMERA by CBC News
    Louis Rossmann
    Published on Oct 8, 2018
    This Macbook has no backlight due to a common error - pin 1 of the LCD cable is bent. Pin 1 is for the LCD backlight. The board's current sensing circuit on backlight output will notice that pin 1 is touching the connector housing itself, shorted to ground, and not send power through to the circuit. Bending the pin back fixed the problem.

    At Apple, this issue would have cost the customer $1200. You might not believe me, which is why we have it all on tape. :)


    ALL CREDIT TO CBC NEWS CANADA: WATCH THE ENTIRE SEGMENT ON THEIR CHANNEL HERE: Segment continues starting @ 11:55

    Apple under fire for allegations of controversial business practices
    CBC News: The National
    Published on Oct 8, 2018
    The National goes undercover to investigate some of Apple's controversial business practices including allegations of overpriced repair charges and the battery/slowdown scandal.


    Apple quotes customer $1,200 to fix one bent pin on a ribbon cable.
    https://www.reddit.com/r/videos/comments/9mlkha/apple_quotes_customer_1200_to_fix_one_bent_pin_on/
    https://www.reddit.com/r/videos/duplicates/9mlkha/apple_quotes_customer_1200_to_fix_one_bent_pin_on/

    Ryowxyz 1045 points 14 hours ago*
    "Back when I had an iPhone 4s, the power button was stuck down and worn out I guess.
    Apple quoted me over £500 to fix the flex cable that had the power button.
    I went to ifixit for the guide and bought the flex cable off eBay for 0.99 and fixed it my self."
    ...
    joshgelua 10.6k points 18 hours ago*
    "I also went to this same exact store for a battery problem for my phone. The guy told me my phone was basically broken beyond repair, and that it would be best to get a new phone replacement.
    I went up the street to Mobile clinic like 10 mins away and they did a battery replacement for like, $40 or something. My phone still works and I’m currently using it to type this comment.
    Their business practice is disgusting, and I’m glad they’re being called out.
    Edit: this is an iPhone 6 bought 4 years ago. Given my experience from Apple I am likely to change my game. Boycott!!!"
    ...
    bobsaget112 3395 points 14 hours ago
    "A similar thing happened to me. My wife’s phone completely died near the end of our honeymoon with all our pictures on it. We took it to the apple store and they ran a diagnostic only to tell us her phone cannot be repaired and our only hope of getting it back the photos is to use a forensic recovery service called Drive Savers which is approved by Apple (so that we can then then swap out the phone using Apple care).
    We sent the phone to drive savers who quoted us $2000 to recover the photos. I spoke to an “engineer” there who told me the phone is severely damaged, (though he couldn’t elaborate how) which explained the price. I told him that’s way too much. He so “kindly” offered me a payment plan. I told him to **** off and send me the phone back immediately.
    When we got the phone back I decided to take it to a independent repair shop who took one look at it and said it’s just a bad charge port. $100 later the phone was working like new again."
     
    Last edited: Oct 9, 2018
    Aroc, jaug1337, electrosoft and 3 others like this.
  2. kojack

    kojack Notebook Virtuoso

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    This is nothing new, and it's not just apple doing it. However, apple are leading the charge in trying to stop third party repair shops.
     
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  3. electrosoft

    electrosoft Tick Tock Clarice....

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    I think the problem is Apple (and others) take a macro approach to repairs versus micro.

    Instead of actually diagnosing and fixing hardware problems on a micro scale (in this instance a bent contact), they do a general diagnosis based on a macro approach and replace entire assembly pieces (trackpad/keyboard/battery, entire pcb, entire screen, etc..)

    Couple this with the well above average cost per assembly piece Apple charges...

    Add a sprinkle of horrific thermals which will potentially shorten the life of your laptop and some desktops...

    Introduce a touch of Apple's relentless opposition to anything right to repair based and forcing your device into Apple's repair structure...

    Finally, add in Apple's component validation software post repair to get the system to actually boot and run...

    and you end up with the predicament above and more as time passes.

    Don't get me wrong, for as long as you're in warranty and did not damage your device, the AppleCare+ experience is top notch and probably one of the best I've ever encountered when having various phones, ipads and laptops repaired.

    The problem is when you are not within warranty; this then puts your Apple devices in potentially troubled waters after your 2/3 year AppleCare+ expires or you damage your device.

    And for many the answer isn't, "buy a new device." If I drop 1000-1500 on a phone, 2000-6000 on a laptop or 2000-15000 on an iMac it better perform for well over 2-3 years and I wouldn't feel comfortable
    knowing that anytime I'm excluded from the AppleCare+ window due to expiration of warranty or user damage my system repair costs are outlandish (assuming they are offered even depending on situation).
     
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  4. kojack

    kojack Notebook Virtuoso

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    Just remember to sell your device before the apple care goes off it. problem solved. ha ha ha!
     
  5. jaug1337

    jaug1337 de_dust2

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    And here we go again..

     
  6. darkloki

    darkloki Notebook Deity

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    Every experience and every situation is unique, as cliche as that may sound the fact of the matter is that so many people have apple products between iphones, ipads, macbooks etc. it will be very difficult for a fix all situation. I currently live in California and I re-located to California after living in Ohio for many years. In California (Specifically southern California) it seems as if every other car is a Tesla. I have not see Tesla Ratios this high in any other location granted i don't really travel too much but in the few cities i've been in the ratios are very high.

    I don't believe you can get a Tesla serviced anywhere else but at a Tesla certified store ie Genius Bar and we're dealing with an automobile here. So it will definitely be interesting for me to observe and think about what's going to happen because I'm on the cusp of purchasing a Tesla but I do have fears of breakdowns or simple wear and tear down the road.

    Regarding apple's polices towards repairs etc. I never really cared here because I always bought a new laptop every 2 years regardless, and just passed on my old laptops to family members or friends. But I can assure you I will not be buying a new a car every 2 years although it would be nice, and I could lease. But I buy every car I own/drive....
     
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  7. iMbaQ

    iMbaQ Notebook Evangelist

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  8. hmscott

    hmscott Notebook Nobel Laureate

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    'Complete control': Apple accused of overpricing, restricting device repairs
    'Right to repair' movement fights to put fixes back in hands of consumers
    Alex Shprintsen · CBC News · Posted: Oct 21, 2018 4:00 AM ET
    https://www.cbc.ca/news/thenational...rpricing-restricting-device-repairs-1.4859099

    "Apple often overestimates the cost of repairs to its products and threatens third-party shops who are willing to fix them for a fraction of the price, a CBC News investigation has learned.

    Customers who enter an Apple Store with a seemingly minor hardware problem, such as a flickering screen, are often faced with a large bill because they are told they need to replace major parts of the device.

    Apple only allows its devices to be repaired by Apple Store technicians or "authorized" service centres in order for them to remain within warranty.

    Jason Koebler, who regularly covers Apple as the editor-in-chief of VICE Media's technology and science news site Motherboard, said this is a common problem.

    "I've broken my MacBook before and taken it to Apple and they wanted $700 to fix the screen. I ended up doing it myself for $50. This happens all the time," he said.

    "There are many third-party people out there who can fix things that Apple won't do because it's not profitable to do it at scale, or Apple would rather replace it altogether. There are a lot of reasons why people wouldn't want to become authorized and work, essentially, for Apple, when they can work for themselves."

    Motherboard Editor-In-Chief Jason Koebler said Apple regularly charges high prices for repairs, and many customers would rather turn to third-party providers or repair their devices themselves. (CBC News)

    Apple declined to be interviewed for this story, but denied that there is a pattern of overcharging customers for repairs.

    ...check out the rest of the article on their web site...and the reddit thread:"

    'Complete control': Apple accused of overpricing, restricting device repairs

    https://www.reddit.com/r/StallmanWa...omplete_control_apple_accused_of_overpricing/
     
    Last edited: Oct 23, 2018
  9. jaug1337

    jaug1337 de_dust2

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    I've seen it, but thanks for linking it.

    I wouldn't call it a shot at his credibility, but I understand.

    edit: I am wrong
     
    Last edited: Oct 23, 2018
  10. saturnotaku

    saturnotaku Notebook Nobel Laureate

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    It is if you're saying one thing in a video and another thing on reddit.
     

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