G73 Static

Discussion in 'ASUS Gaming Notebook Forum' started by milhouse74, Jul 22, 2010.

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  1. milhouse74

    milhouse74 Newbie

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    I've kinda "heard" of the static issue but I'm not totally familiar with it. I got a new G73 from NewEgg today. The minute I turned it on I heard a horrendous loud staticy noise coming from the speakers. It would come and go. I saw a thread about uninstalling the realtek drivers and then installing a new one. The problem is two fold. One the thread is from February and the drivers are newer than the ones posted in the thread. The second is that realtek's site isn't working. I found a driver online and uninstalled the current driver. When I tried to install the new driver, it said "no supported device found". So I called Asus and they told me about a driver on their site. He told me not to uninstall the old driver but to just install this new one on top. That made it worse. It got to the point where the static was constant. So any advice? I'm at a loss to have a brand new computer act like this out of the box. I looked up Newegg's RMA process and it says 2-3 weeks for a laptop! Why would I want to wait 2-3 weeks for another if it does the same thing? Ridiculous!
     
  2. Yuxi

    Yuxi Notebook Consultant

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    I have the same problem and did a month's worth of research on the subject. Long story short, you can:

    1) RMA it
    or 2) uninstall the Realtek driver and use the generic Windows high definition audio driver. All the "workarounds" (installing the Realtek driver twice, installing one driver over another, etc) appear to work because it screws it up so that Windows falls back to the default generic driver anyway. With this solution the subwoofer won't work, and a little of the right channel will be unmutable.
     
  3. Hasib1522

    Hasib1522 Notebook Evangelist

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  4. milhouse74

    milhouse74 Newbie

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    Well, I contacted newegg for an RMA. I have the labels but I won't ship it out til Monday. So I can try a few things in the meantime. I'm just seriously disappointed and I guess I don't understand the whole "you can remove this software and it'll work" nonsense. Uh, shouldn't someone at some point test these damn things? I mean not each one, but this is obviously a known issue. By reading up on it I'm not even sure it's software since some people get rid of it and some don't. Even if I mute my speakers it still goes on. And I'm not talking a little static, I mean ear splitting loud static I can hear halfway across my house. If I can do something simple I guess I wouldn't mind, but even the Asus tech told me to send it back. I guess I find that just maddening that people except that they'll have to take away some of their laptops features instead of returning it. My current laptop is OC'd so I'm not afraid to tinker....to improve performance though not to get something to work as intended. I HATE that newegg is going to make me send it, have them test it, then ship me a new one(or this same one if they can "fix" it). It'll probably take me 2-3 weeks to get a working laptop. But I think I would rather do that than live with a laptop that I have to fix right out of the box. I wouldn't keep a brand new car that I have to use duct tape to keep the hood down.

    Anything else to try outside of removing all of the Creative stuff? What am I going to lose in the process?
     
  5. Yuxi

    Yuxi Notebook Consultant

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    From all the information I've seen, it appears to be a hardware defect. As I suggested earlier, you can uninstall the Realtek driver and just use the generic high definition audio driver that comes with Windows. For me it's the only sure way to avoid the static noise.
     
  6. milhouse74

    milhouse74 Newbie

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    I tend to agree with the hardware issue. I have a feeling Asus realizes this as well(esp since the Tech told me if the driver didn't work that I should return it, lol). I also wonder if people are having different "static" issues. I'm wondering how many of the fixed ones NEVER happen again. I'm also wondering how many of the fixed ones are the same as what I'm experiencing. It's ear piercingly loud, lasts about 10 seconds or so, and isn't dependent on the volume/mute(it's the same regardless). The only way I got rid of it was uninstalling all of the realtek drivers....then again I got no sound. Luckily I talked to another Newegg employee who said I could get a full refund if I want. I just don't know if I should try another one or what else I would even want. Decisions. I'll play around with it but I don't have much hope for a "fix".
     
  7. Yuxi

    Yuxi Notebook Consultant

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    If you can return it to newegg, I suggest doing it now before it's too late.

    A G73 without this problem can use the Realtek driver without producing the random crackling noise. This is the exact same problem I have, except I would have to RMA it for a motherboard replacement (it's a problem with the sound card, which is part of the motherboard) and can't afford to risk having it sit there for x weeks while they wait on new parts from Taiwan. I can live with the crappy generic driver since I use external speakers most of the time anyway. :)
     
  8. Daggah

    Daggah Notebook Consultant

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    I'm still plagued by this issue sometimes myself.

    It only happens when using the built-in speakers (I've never had a problem with headphones) and it only seems to happen when any Windows sound is playing. It doesn't seem to be a problem in games.

    It's pretty frustrating.
     
  9. Carillo Gallardo

    Carillo Gallardo Notebook Guru

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    I had the same problem... a crackling noise coming out from built-in speakers after long gaming sessions or furmark... if you want you can watch this video I did as a demonstration of the problem (http://www.youtube.com/watch?v=CT-jYfpG0_M)... the only solution was to send in assistance the G73 to replace the mainboard... hi all
     
  10. Fever905

    Fever905 Newbie

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    I purchased my unit December 23, 2010 and I'm pretty pissed that ASUS knowingly sold me a unit that should have been recalled and fixed before being sold.

    This seems to happen to me at any time once I have exited any application that uses the graphics card. Pretty much after any game or my 3D poker client.

    Usually rebooting will solve the problem but one time it happened just after I completed a reboot after playing a game. I have been accustomed to now rebooting immediately after playing anything.

    I'm going to try the Creative fix, but I'm not having much faith, this seems like a hardware issue to me.

    Is there any new information on this?
     
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