G701 VI : Touchpad gestures (multi-finger scroll etc) stop working after shutdown

Discussion in 'Asus' started by DontWorrys, Sep 19, 2017.

  1. DontWorrys

    DontWorrys Notebook Guru

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    Hi, I recently purchased a G701 VI and performed a clean install of windows 10 to remove bloatware etc. I installed the latest drivers and am running into an issue where my touchpad doesn't register gestures/scrolling after a complete shutdown. I've installed the latest ASUS ATK/Precision touchpad driver package as well as the smart gestures driver, and the touchpad gestures would work during that boot instance. If I restart the laptop, the gestures will still work. However, if I perform a full shutdown and then power on again, gestures don't work.
    Odd discovery: If I choose restart after a non-working instance, the gestures start working again but a shutdown will just reset the not working cycle.

    Any assistance on how to keep the gesture functionality permanent would be greatly appreciated!
     
    Last edited: Sep 19, 2017
  2. don_svetlio

    don_svetlio Notebook Virtuoso

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    Start by re-installing the drivers. Then check the Windows settings for the trackpad
     
  3. Asus_USA

    Asus_USA Company Representative

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    We're sorry to hear that you are experiencing issues. Please try reinstalling the Touchpad drivers along with the latest Chipset and BIOS releases.
     
  4. DontWorrys

    DontWorrys Notebook Guru

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    I have the G701VI XB78k with the skylake 6820hk cpu. I have installed the drivers from the product support page on the asus website several times and keep getting the same issue. Most of the drivers on the support page for my model is from late 2016. I have also found and tried installing drivers that are more recent which also do not work. Each time, the gestures work right after installing. However, one shutdown later and they no longer work. Would you be able to provide me a link to the most up to date drivers?
     
  5. DontWorrys

    DontWorrys Notebook Guru

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    I have tried most recent:
    Asus ATK Package 1.0.0055
    Smart Gesture 4.0.18
    ASUS Precision Touchpad 11.0.20

    And previously the drivers listed on the ASUS support page for GX701VI series, Model G701VI, OS W10 64bit drivers.

    I am on Bios version 304 and latest intel INF chipset driver.

    I have scrolling/zoom gestures enabled in both windows touchpad settings and in the Asus smart gestures program.
     
    Last edited: Sep 19, 2017
  6. Asus_USA

    Asus_USA Company Representative

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    Thank you for keeping in contact with us and for the update. Based on what you explained, your drivers are indeed up to date and this issue should not still be present. Have you tried backing your data up and perform a factory data reset?
     
  7. DontWorrys

    DontWorrys Notebook Guru

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    Reset PC and Fresh start options only caused the laptop to boot into safe mode, and each option under advanced options (in safe mode menu) would not work. I made a fresh install from a USB ISO today and am still experiencing the same issue. Upon first boot from the fresh install, the touchpad scrolling worked using generic windows drivers. After windows update and shutdown the scrolling function dissapeared. Downloading the ASUS drivers again made no difference. The scroll function always works after a restart but not from a first boot after a shutdown.
     
  8. Asus_USA

    Asus_USA Company Representative

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    Thank you for the update. Would you like to have your Notebook sent to us for an assessment and servicing where necessary?
     
  9. DontWorrys

    DontWorrys Notebook Guru

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    Do you know if this touchpad issue is a common issue for this model line? The seller has agreed to provide me an exchange and I would rather take this option to rule out the possibility of having received a lemon. If it is a common issue, I'll just hang onto it since I typically use a mouse and don't mind waiting for a driver patch to be released.
     
  10. trannick

    trannick Newbie

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    Hey man! I literally ran into this exact problem with my G701VI XB72K. I was looking around and found a thread that actually had a solution for this! Here is the thread link (the solution's in the comments, so make sure you read the whole thread, it's pretty short): http://www.tomsguide.com/answers/id-3175079/asus-rog752vs-touchpad-issue.html

    But in case you don't want to read all of it, I can list the steps that I did based on the instructions of that comment thread:

    1. Uninstall Asus PTP Driver using Windows' 'Add or Remove Program' menu in the Control Panel
    2. Download this driver from Asus: http://dlcdnet.asus.com/pub/ASUS/nb...1002.zip?_ga=1.225479518.576092303.1483674594
    3. Install the downloaded driver
    4. Go to C:\Program Files (x86)\ASUS\ASUS PTP Driver\win10
    5. Double-click "install_all.bat"

    This should definitely work. I tested it on my computer by putting it to sleep and waking it up (this is the condition that used to disable my touchpad gestures before this fix), whereupon the touchpad is working perfectly fine with gestures and everything!

    Best of luck! :)
     
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