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G51j Blue screen of death problems

Discussion in 'ASUS Gaming Notebook Forum' started by Dragokld, Oct 31, 2009.

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  1. Dragokld

    Dragokld Notebook Enthusiast

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    Hi im an owner o a G51j-A1 and recently while playing borderlands i have been getting BSOD randomly. Through further questioning on Pchelpforum somone suggested that this could be a bios issue. I searched on the asus forums and a few people reported having the same problems Anyone else on here having the same problem
     
  2. Forge

    Forge Super Stylin'

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    Does this occur only during borderlands?

    And I'm assuming, since it's a G51J, that you have Win7. Yes?
     
  3. Soviet Sunrise

    Soviet Sunrise Notebook Prophet

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    Dragokld. What did the error details say on the BSOD?
     
  4. Abula

    Abula Puro Chapin

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    Bortherlands was just release, so is Win7, maybe its the video driver. Update video drivers and monitor your temps see how is the G51J handling the game.
     
  5. Dragokld

    Dragokld Notebook Enthusiast

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    Just updated my video driver still having problems
     
  6. Soviet Sunrise

    Soviet Sunrise Notebook Prophet

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    Updated your video driver to what version? Please provide specific details so I don't get mad.
     
  7. Ahmed_p800

    Ahmed_p800 Notebook Evangelist

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    Did u over clock ur CPU?

    It usually happens to me....
     
  8. thalanix

    thalanix Notebook Deity

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    eh, BIOS problem. good to know i'm not alone :D

    specifically, the error log bugcheck will say 4 0x# 0 0, implying a PCI-E (and usually GPU) error, but it works perfect on stress and benchmarking runs. usually the 0x124 (uncorrectable hardware error) stops are the most accurate ones, but in this case (i _think_) it's actually trying to write to a BIOS-reserved address, and therefore gets the BSOD. no real problem with PCI.
    windows XP ignores the write, so i would suggest switching for the time being until Asus releases a fix.

    im by no means a debugging expert (but not too shabby with olly :rolleyes: ), so i suggest someone on windows 7 posts their crash dump (256k mini, change in advanced system settings) and submit this thread to Asus support.

    for anyone on windows 7, theres no workaround i know of.


    edit: ***DRIVERS FOR XP**

    for anyone using the guide below, note these 2 changes:
    SATA: USE PCHM 6-PORT (BOTTOM OF THE LIST). THIS IS CALPELLA
    LAN: http://download2.msi.com/files/downloads/dvr_exe/Atheros_lan_vx_mb.zip
    SD/MMC drvers: http://vip.asus.com/forum/view.aspx...p&id=20080407190227937&page=1&SLanguage=en-us

    2 most important components changed ;)
     
  9. Lanaya

    Lanaya Templar Assassin

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  10. Dragokld

    Dragokld Notebook Enthusiast

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    I updated to my Geforece Gtx260m to version 186.81. And i dont overclock
     
  11. gmini

    gmini Notebook Guru

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    any updates? seems like lot of people got this problem. i'm in this team also.
     
  12. thalanix

    thalanix Notebook Deity

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    MODERATOR NOTE: PLEASE SEE HERE FOR LATEST DISCUSSION ON THIS ISSUE:
    http://forum.notebookreview.com/showthread.php?t=450046


    afaict, its a bios issue. XP does not get the blue screen, but instead gets this in eventvwr:

    listing all threads with this problem;
    http://forum.nexon.net/CombatArms/forums/thread/3577859.aspx
    http://social.answers.microsoft.com...e/thread/62437e6f-1975-4ecd-b51c-133d2dae87ae
    http://www.pchelpforum.com/blue-screen-errors/79868-blue-screen-death.html
    http://forum.notebookreview.com/showthread.php?p=5461778
    http://forums.whirlpool.net.au/forum-replies-archive.cfm/1300563.html
    http://vip.asus.com/forum/view.aspx...J&id=20091028122740843&page=1&SLanguage=en-us
    http://btoforums.com/showthread.php?t=2151

    EDIT: FOR ANYONE GETTING HERE FROM GOOGLE (hurray my post is #1 when searcing g51j bsod :D): SEND ASUS SUPPORT OR POST HERE WITH ANY INFO YOU MAY HAVE, INCLUDING SYSTEM + PROGRAMS + DRIVERS + GAME + WHAT YOU WERE DOING.

    AS REQUESTED BY ASUS CC AND IF YOU CARE ABOUT GETTING THIS FIXED, POST YOUR DXDIAG AND EVEREST HARDWARE REPORT.


    what we know so far:
    i) not everyone seems to be affected -> lines are getting iffy, ryzeki is also BSoD'ing in Borderlands now
    ii) the common stop code is 0x124/PCI-E
    iii) BIOS 204/205 do not fix the issue
    iv) windows XP does not seem to be affected
    v) list of games that have been reported to BSOD (but not limited to):

    - America's Army 3
    - Battlefield 2
    - Borderlands
    - Civilization IV
    - CoD4
    - CoD5 WaW
    - CoD6 MW2
    - C&C 3
    - Combat Arms
    - Crysis
    - Dragon Age Origins
    - Dragonica Online
    - Everquest 2
    - Fallout 3
    - GTA 4
    - Men of War
    - Oblivion IV
    - Resident Evil 5
    - Team Fortress 2

    vi) creative and razer copperhead drivers can cause an 0x8E BSOD on XP and 7
    vii) the issue was reported 2 months ago
    viii) the unofficial response from asus of "memory timing" would make sense if it was also occuring on prime95 blend/3d rendering/CAD, but those work without a problem. imo, the respone is a pr tactic to stall a hardware recall/mass RMA
    ix) the second unofficial response from asus of "nvidia problem" actually does make sense. low settings = low use = low chance. new chipset. win7 only. games only. PCI-e and certainly not the LAN card.
    x) 195.62 drivers do not fix the problem
    xi) newest p4gh does not fix the problem

    PM/REPLY IF ANY UPDATES SHOULD BE MADE TO HERE (THAT I SOMEHOW MISSED).

    ***
    upgrading power4gear hybrid to the latest version on win7 is reported as a working fix (for some, or just making it less frequent).
    ***
     
  13. ASUS Customer Care

    ASUS Customer Care Notebook Geek

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    I will check our TSD case logs for any other reported issues.

    No XP support officially, but noting it with the hopes our engineers can use for their debugging.

    We will be gathering the information from the links you have provided, Thank you BTW. I will be updating this thread for updats on our end, also please post new information you feel may be useful in resolving this compatibility issue.
     
  14. thalanix

    thalanix Notebook Deity

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    Asus CC, you have made my day :) i can now look forward to something better than the expected 50 in comp. architectures.

    probably unrelated, as its only happening in cod4; stutters every few seconds until the fan spins up, usually after a minute or two. happens on XP (191.56) and Win7 (195.39) regardless of the setting in nvidia's control panel. no stuttering issues in other games, nothing in the event log.

    i'll help with any testing/observing needed.


    edit: 4 rounds on broadcast and 2 on crash (map, not bsod), still going. Combat Arms crashes within 3 minutes of joining a room every time, so it would be a more definitive test. <- windows 7

    edit2: while on batteries (win7) ACPI thrml reports 0C? gonna doublecheck this with xp back home. 0 on xp and 7, batteries and AC. odd.

    edit3: perhaps related, occasionally POST will hang for 10 seconds (counted) before the F4 message shows. trying with and without devices plugged in, happens at random. cold and re- boots.
     
  15. kainwalker

    kainwalker Notebook Enthusiast

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    I bought Borderlands for my G51J before I saw this thread!
    I installed, and played for 10~30 minutes every time before it dies in BSOD.

    Hope ASUS will find a fix promptly...
     
  16. thalanix

    thalanix Notebook Deity

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    i suppose Eng has already seen this, but if the guess was up to me, here is the bug we are looking for (dmesg):

    ACPI THRM is still being read as 0C, all systems (not related, but a minor annoyance):

    ill attach full dmesg/syslog/debug logs on request.
     
  17. conjones

    conjones Newbie

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    just wanted to join in, I too get the same bsod when playing Fallout3 and Crysis, I was using the power4gear xtreme turbo when it happened, I'm going to try without the little oc, though I'm sure it won't help much:rolleyes: I've also been playing COD4, TF2, WoW and FEAR (1 :D ) but haven't gotten the crash yet in those games. Note: -Still using the stock installation of Win7, ASUS software etc.
    -Using the 186.81 nvidia drivers
    ALSO Has anyone noticed the G51J-A1 product page on the US Asus site is gone?? I went there to look at driver/bios dl's and then when I re-visited a few minutes later I only see the G51Vx...just curious.
     
  18. thalanix

    thalanix Notebook Deity

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    the support site is loading like a snail, but the G51J is still listed there for me. no bios update as of this post.

    edit: product page, about to check but its loading ultra slow...
    yea, only shows the g51vx.
     
  19. gmini

    gmini Notebook Guru

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    i submitted an online request to tech support more than 2 days ago. no response :(
    then called support and tech confirmed some problems with this model.

    edit: i'm sending it back to reseller for replacement.
     
  20. conjones

    conjones Newbie

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    ug, I don't wanna deal with any of this returning sh*t :mad: ...so...is this the final solution here? Just return the G51J?? oh and gimini, do you mean replacement G51J? or for another computer?
     
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