Fluctuating GPU frequencies problem

Discussion in 'Gaming (Software and Graphics Cards)' started by Deks, Dec 21, 2018.

  1. Deks

    Deks Notebook Prophet

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    Discovered a problem.
    GPU might be throttling and temperatures might not be reported correctly.
    When I ran Superposition with fans set to Auto control, I got a score of 2500 (1080p and High details), whereas I should be getting close to 5000.
    Temperatures under those circumstances reached 80 degrees Celsius, but the fans never ramped up from their 'low state'.

    If I set fans to 80% manually, undervolt the GPU on the core to -93mV and set +50% power limit, I get 4862 score under same settings.
    But, Meteeusz managed a score of 4966 in Superposition with his GL702C, and stock/default settings.

    This raises the question on what the heck did Asus repair shop do to my unit to have messed up the cooling and GPU performance under high load so severely that I need to mod my GPU and set fans to manual so I'd get 'close' to what should be a 'stock score'?

    Laptop is going back.
    This time, I'm insisting on a full refund.
    If the unit is incapable of producing stock GPU performance under auto-fan regulation (which should ramp up the fans to maximum under those circumstances, or close), then it has no business being out in the wild.
     
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  2. JRE84

    JRE84 Notebook Deity

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    so it was temps...your sensors are shot.

    edit if it makes you feel any better I had a 540 laptop and had to return it for similar reasons
     
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  3. Deks

    Deks Notebook Prophet

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    Yes, but you're not dealing with stubborn idiots who keep insisting on repairing the unit as opposed to replacing it with a new one or giving you a refund.
    I don't care Asus introduced a clause that says the unit needs to undergo 3 or 4 unsuccessful repairs before they offer a replacement or a refund (my guess is that Asus might have introduced this clause so they can keep 'repairing' the unit as long as they can and by the time it fails the 3rd time or 4th time, chances are the warranty would have expired anyway).
    If that's the case, I'm not gonna fall for that. They have the consumer law to deal with now (which they are in clear violation of). I'm well within my rights to request a full refund given previous failures and the fact the laptop still isn't working properly.
     
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  4. Deks

    Deks Notebook Prophet

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    A bit of update...
    I created a formal letter based on Citizen Advice recommendation about consumer rights in the EU which is addressed to LaptopsDirect (trader, not the OEM) as they are the ones responsible (according to EU law) to deal with refunds and/or replacements (regardless of them trying to pass the replacement/refund to Asus - which won't give a relevant repeal number unless the unit underwent 3 or 4 unsuccessful repairs... and I think its absurd people should wait for so many RMA's before they can claim a replacement or a refund).
    Considering that the trader has been passing me off to Asus, and as a result violated my consumer rights, I basically invoked the law on them, so they will have to deal with that now as they essentially sold me a defective unit that broke twice on its own, and still isn't working properly.

    I asked for a full refund based off that (and yes, the unit is still under warranty, but that doesn't matter, as here in UK, the law is valid for consumer goods up to 5 years here in Scoltand - 6 years in England... I'm just 14 months into my warranty (out of 24 months).

    You can check for details in this thread (and feel free to use the letter template if you encounter similar problems like I have) :
    http://forum.notebookreview.com/threads/asus-rog-gl702zc-owners-lounge.809882/page-136#post-10838555

    As I said, I'd love to open up the unit and try applying my own GC gelid Extreme therrmal paste to CPU and GPU and proper/high quality thermal pads on the VRM's and relevant chips to see if that solves the problem... but that would void the warranty (even though I should be technically allowed to do this as long as I am careful and don't break anything)... and seeing how this would have been a third RMA, and Asus Repair centre ignoring my requests to strain test the GPU/CPU to see how they and cooling assembly behave under those conditions, I figured enough is enough, and I've been more than patient.

    I realise that in those 2 weeks, Asus repair centre might have dealt with the problem... but I don't trust this unit to come out of this whole debacle functional. And even if it does... how long until another potential breakdown occurs OUTSIDE the warranty period?
    No, not having this hassle.
     
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  5. JRE84

    JRE84 Notebook Deity

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    well done sir....I am hated by stores for returning defective laptops. and the truth is many of them are defective...i really do hope you are able to get a full refund via standing laws
     
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  6. Deks

    Deks Notebook Prophet

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    I hope so too... after the debacle they put myself (and other people) through, I'm hoping I have enough on them to claim a full refund and then some if this ends up in small claims court.

    Plus, the fact the retailers and OEM's are clearly ignoring EU regulations in EU and not informing consumers about their rights is obscene.
    They should be sued for not mentioning anything about EU consumer rights laws alone (never-mind everything else) because it seems to me they are keeping people intentionally in the dark.

    Also, I find it incredibly 'funny' how it takes seconds for a payment to clear for the company or government institutions, and if you (a consumer/regular citizen) need/request a refund, it takes 'up to a week' to get your money back.
    From multi-million euro/£/$ companies/institutions?
    I don't think so.

    They get away with way too much.
    So, let's see if consumer rights law can help me out.
     
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  7. sniffin

    sniffin Notebook Evangelist

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    What do you plan on purchasing if you get your full refund?
     
  8. Deks

    Deks Notebook Prophet

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    I would likely get an all amd laptop preferably (as I'd like to support AMD)… something like acer helios 500 if it's reliable.
    If not, then I'd guess an equivalent intel/NV laptop (but prefer avoiding that if I can due to their bribing tactics - also. There's no guarantee thst an intel/nv replacement would be any more reliable)

    Mind you, the concept behind all amd hardware is sound and efficient when done right, but Asus really dropped the ball on gl702zc in regards to cooling and possibly quality parts.

    If no refund is possible, then I guess a functional replacement (that doesn't break down) will have to do (but if that happens, free extended warranty needs to be guaranteed).

    I like the gl702zc when it works and the rx580 inside it is powerful enough... But these (Asus related) problems really ruined the experience for me.
     
  9. Vasudev

    Vasudev Notebook Nobel Laureate

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    Do you want a gaming laptop?
    Check out Helios 500 forums before buying.
     
  10. Deks

    Deks Notebook Prophet

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    A productivity and occasional gaming laptop (though I suppose 6 cores running at higher frequency would do the trick too), plus I'm on sort of a budget... don't want to spend much more compared to what I did for GL702ZC (if I get a refund).
    Acer Helios 500 as far as AMD hardware goes is only configured with 2700 and V56 (no rx 580 option)... and the thermals, noise, etc. look to be great (even under maximum load)... plus V56 and 2700 can both be undervolted to improve things further.

    Price is also one of the reasons why I want all AMD hardware... it can usually be cheaper than Intel/NV option.

    Not concerned too much with battery life since I don't plan on using the thing without a power outlet (a desktop isn't exactly a practical option in case of moving or going on a trip).
     
    Last edited: Dec 28, 2018
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