Fix for Windows Store: This app is not compatible with this device

Discussion in 'Alienware' started by Spartan, Mar 27, 2020.

  1. Spartan

    Spartan Super Tweaker

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    You might have formatted your Dell/Alienware laptop to have a "clean" Windows install with the latest edition.

    If you do that, you will not be able to install the following apps from the Windows Store as you will not see the "Get" button but instead it will say "Redeem a code": 1) Alienware Mobile Connect and 2) Alienware Customer Connect 3) Dell Mobile Connect or any other OEM app that you are not able to install.


    The reason for this is the Windows Store is not able to detect the OEM identifier for the system but you can add it manually which will then allow you to install those Windows Store apps should you need them.

    Download Dell/Alienware Windows Store OEM System Identifier Reg Files

    or do it manually as shown below

    1) Click Start > Windows System > then right click on Command Prompt and choose Run as administrator

    2) Copy/paste the following command then hit Enter

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v OEMID /f /t REG_SZ /d DELL
    3) Copy/paste the following command then hit Enter

    REG ADD "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Store" /v StoreContentModifier /f /t REG_SZ /d "DELL_ALIENWARE"
    Note: For StoreContentModifier ("System_Name") can be DELL_XPS or DELL_INSPIRON or DELL_ALIENWARE or DELL_VOSTRO depending on what laptop you are trying to achieve this on

    4) You can now close and re-open the Windows Store and you will be able to install those apps just fine!
    Last edited: Mar 28, 2020

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