Fingerprint Scanner on Sager NP8956 (CLEVO P950EF)?

Discussion in 'Sager and Clevo' started by anoori9000, Jun 26, 2019.

  1. anoori9000

    anoori9000 Newbie

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    HI everyone,

    I got my Sager NP8956 (CLEVO P950EF) from GenTechPC not too long ago and I've been trying to get the fingerprint scanner to work.

    I got the latest driver from Sager support but Windows is saying that "We couldn't find a fingerprint scanner compatible with your device" and there aren't any biometrics devices listed in device manager.

    I tried emailing Ken but he didn't respond.

    Does this model even have a fingerprint scanner? It said so on the website.

    Thanks for the help

    EDIT: He responded after I tried emailing him again... will update if this gets fixed.
     
    Last edited: Jun 26, 2019
  2. Stooj

    Stooj Notebook Deity

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    AFAIK the "Gamma Secure Pad" is actually an option and not default. Most resellers I've seen have gone with it, but Sager may not have.

    You could try using a newer driver from a 9th gen machine to see if that works instead. The touchpad hardware is identical if it is indeed a gamma pad.
     
  3. anoori9000

    anoori9000 Newbie

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    The fact of the matter is that I specifically selected a fingerprint scanner when I made my order at GenTechPC and my invoice says it has an integrated fingerprint scanner. They may have just forgotten to include it i guess.
     
  4. Stooj

    Stooj Notebook Deity

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    The touchpad is integrated into the base chassis that gets shipped from Clevo. A more likely explanation is the cable for the fingerprint scanner is not connected correctly (or at all).
     
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    Ken should get you sorted :) but I'm here is something strange happens.
     
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  6. anoori9000

    anoori9000 Newbie

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    I'm comfortable opening it up and working on it but I'll see what Ken says before I get in the laptop. I had some aftermarket stuff put in it and I can see how it's easy to forget a cable during reassembly.

    Thanks for the help
     
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