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Fingerprint Reader and the Dell Studio 1555, possible?

Discussion in 'Dell Inspiron and Dell Studio' started by BlackHawk7, May 9, 2009.

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  1. Mastershroom

    Mastershroom wat

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    That's probably why! If you don't have the fingerprint reader, then installing the fingerprint driver/software is kind of silly. :p
     
  2. BlackHawk7

    BlackHawk7 Notebook Evangelist

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    For those with a Dell Studio 1555, anyone brave enough to take apart the palmrest and see if there's a fingerprint reader slot?
     
  3. JohnByeBye

    JohnByeBye Notebook Evangelist

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    The fingerprint reader is finicky. It works when it wants to. I like it, but if you want maximum security you'll have to deal with it reading your finger incorrectly. Setting the security settings lower would result in less failed readings, but someone else could possibly swipe their finger and gain access to your computer. This is with the DigitalPersona Fingerprint Software that came with my computer. You can't use the fingerprint reader by simply installing the driver as there would be no program to utilize the driver. The DigitalPersona software package is not on dell's support page.
     
  4. Mackievlzpro

    Mackievlzpro Notebook Geek

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    Maybe I should have been clearer, I DO have the fingerprint reader :D
    [​IMG]
     
  5. Mastershroom

    Mastershroom wat

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    Haha, whoops. In that case, I have no idea what might be causing that. Reinstall the drivers/software?
     
  6. alexnor

    alexnor Notebook Enthusiast

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    So I'm in the process of getting a replacement unit for my 1535, and they are going to be sending me a 1555 instead. I was looking at this thread and the order confirmation info, and so I called them up to see about a reader being installed on the new laptop (seeing as my 1535 that they are replacing has one). The rep told me that there was a fingerprint reader that would be coming with the new system (which again, is a 1555).

    So take it as you will, either the rep is wrong or Dell will eventually offer the option on the new Studio 1555. I don't have my fingers crossed for it actually being there, in which case there are going to be some fun phonecalls when I get the replacement unit. Estimated delivery is next Monday so I'll let you know whether I get one or not.
     
  7. Mastershroom

    Mastershroom wat

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    Did you write down the case number from your conversation? If you didn't, you may not be able to prove that the rep told you that there was a fingerprint reader if there ends up not being one.

    Good luck!
     
  8. alexnor

    alexnor Notebook Enthusiast

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    I'm working off the case number for the system exchange still. Logically it's easier, but who knows if Dell will like it if I have to call later...sometimes they have less than straightforward ways of doing things.

    I'm hoping it'll just be easy but from experience it rarely is. This exchange is the end of a process ongoing since November '08.
     
  9. Mastershroom

    Mastershroom wat

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    Jeeze, what's been going on since November? :p

    I wish you the best of luck getting the fingerprint reader on your 1555...if you get it, it will certainly make a lot of people here happy. Good to know you have the case number in case it becomes an issue later on.

    Tell you what, though...if yours doesn't get a fingerprint reader and Dell won't do anything about it, I'll give you the FastAccess facial recognition login software. ;)
     
  10. alexnor

    alexnor Notebook Enthusiast

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    Ther backlight on the keyboard wasn't working. The problem was that it came loose due to typing, so if you plugged it back in it just came out again a week later. Plus the media control panel did a similar thing where the cable would come out, and then you'd plug it back in and it would be out 2 weeks later. So I called them up about that and they told me I'd have to send to depot. I told them I couldn't because I needed it for school (which was true...studying for finals with no notes is not my cup of tea), so they told me to call back when I could. I tried calling in a few times to see about another solution, and at one point a rep said they would exchange my system even though it was outside the 30 days or whatever it is. So they said they'd call me back, and never did. And when I called them up and told them about it they wouldn't do anything. I filed a complaint and they just offered to expedite depot service. I just held onto the laptop, and a few other problems cropped up (hinge would pop open when I closed the screen, it was overheating).

    Finally school was over a couple weeks ago so I sent it in once, and it came back still with the hinge cover and keyboard backlight not working. Heatsink and media panel were replaced and worked flawlessly. Sent it in a second time, and it came back again, now with the speakers not working, a completely new problem for me. So I called them up and they told me to send it in again, and I asked to speak to a manager. He looked into what he could do and offered either depot service or a system exchange.

    Long story short, it's on it's way now, plus I get a brand new 1555 with a T6400 (up from a 5750) and DDR2-800, the Intel PM45 and all that new stuff. I knew the print reader wasn't available on the 1555 from Dell and these threads and stuff, but I figured I'd call and get myself the assurance for later when it shows up without one.

    That facial recognition stuff would be great once we see what happens :p I'm so used to just swiping for passwords now I hate typing them in. Makes me feel a little spoiled to say that.
     
  11. Mastershroom

    Mastershroom wat

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    That's quite a horror story...ah well. Good to know at least you're getting a replacement with slightly better specs. :)

    And I know what you mean about typing passwords...I'm too used to just looking at my webcam to log in. :p
     
  12. BlackHawk7

    BlackHawk7 Notebook Evangelist

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    Once again, who's willing to open their Studio 1555 and see if it's got the slot? :)
     
  13. alexnor

    alexnor Notebook Enthusiast

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    Alright so they took "I want a fingerprint reader or something to make up for not having one" as "Cancel my order if I can't get a fingerprint reader". So I guess it's not possible at all to get on the 1555 after all.

    They didn't call me, but I was checking the status on my account today, and it showed as cancelled. Called them up and got transferred through about 6 reps, finally got one who said they cancelled the order because I had wanted a fingerprint reader and wouldn't be getting one. She escalated the issue and would call me back within 2 days. Meanwhile, I have no replacement on the way until I hear from them. The saga goes on.... :p
     
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