External Speakers crackling and static

Discussion in 'MSI' started by Jon Paul, Mar 12, 2018.

  1. Jon Paul

    Jon Paul Newbie

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    Basically every time I plug in my speakers (Razer Ferox) or my headset (HyperX Cloud Stinger) they make a very annoying crackling noise. This isn't too bad but when any sound starts to come through it turns into a terrible constant static noise like if you were to turn an old cable tv on to a channel with no service. But as soon as i unplug the headphones/speaker it stops and the audio works fine. Only my external speakers are being effected, and it doesn't seem like there is any trigger. They make this noise even when no programs are running and while the laptop is rebooting.

    Ive tried following other forums and pretty much all of them said the same thing, uninstall audio drivers and reinstall them. I've done that quite a few times along with uninstalling Nahamic 2 and reinstalling it after the drivers are installed and reboot.

    I'm not sure what the problem is, could it be a hardware issue? Thanks for the help in advance!

    My specs:
    Processor Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
    OS Windows 10 sp0
    Number of Cores 4

    Ram 16gb

    Video Card #1
    Intel(R) HD Graphics 630
    Chipset
    Intel(R) HD Graphics 630
    Dedicated Memory
    128 MB
    Total Memory
    10 GB
    Driver Version
    22.20.16.4708

    Video Card #2
    NVIDIA GeForce GTX 1070
    Chipset
    GeForce GTX 1070
    Dedicated Memory
    8.0 GB
    Total Memory
    15 GB

    Audio 1
    Sound Device
    Microsoft Streaming Service Proxy
    Driver

    Audio 2
    Sound Device
    Realtek High Definition Audio
    Driver
    6.0.1.8172

    Audio 3
    Sound Device
    High Definition Audio Device
    Driver
    10.0.16299.15
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    When you plugged it in, did you plug it in all the way? Also, your device manager is showing the Audio 3 device as High Definition Audio Device which means it's missing a driver. Can you check its VEN ID & DEV ID?
     
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