Exteremely Strange Boot Issue

Discussion in 'MSI' started by Doc Fox, May 5, 2019.

  1. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Did you get any chance to revisit the issues?
     
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  2. Doc Fox

    Doc Fox Notebook Geek

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    Sorry, I have a lot on my plate so I just couldnt get the time to record the problem on video or try anything new yet. I will get around to it in the next few days. I am truely grateful that you are still keeping tabs.
     
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  3. Doc Fox

    Doc Fox Notebook Geek

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    Here is a video of the issue, sorry for the quick editing, I wanted to make it short.



    I would like to add the list of things I tried again.
    • Bios flash --> EC reset --> EC fw flash --> EC reset (Issue persisted)
    • Tried all available Bios and EC versions since the computers release.
    • Fast boot On/Off, UEFI w CSF/UEFI (Issue Persists)
    • Clean install onto SSD after diskpart --> Clean (Issue Persists)
      • Issue is replicated during the boot into the Windows Installation Media (USB stick)
      • (It is definetely not Windows)
    • Inpected internals, no loose or damaged cables.
    • Booting with no usb devices attached, plugged in/battery powered (Issue Persists)
    I am happy to provide any additional info if you guys have ideas. Otherwise I am gonna stop trying to fix this, take it to the store before the warrenty runs out.
     
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    It seems like software-related issues though. Have you created a factory recovery media yet? If not then use the F8 hot key to do it.
    You can also do a clean install if you want the system to run leaner.
     
  5. Doc Fox

    Doc Fox Notebook Geek

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    I clean installed windows several times over the past weeks. This laptop was bought FreeDOS, so no factory reset media available. The second boot in the video after holding F11 is a windows installation usb made via the creakion kit, which makes me think it might not be software related. The problem happens even when booting into that.

    This OS installation I am running right now, is actually very clean. I have installed it following some select steps from Phoenix instructions, the drivers are manually installed, updates are done via sledgehammer (wumt), no unnessary apps or telemetry running. I am quite pleased with the laptop other than that boot issue. I might clean install 1903 when it realeases to the public though.
     
    Last edited: May 15, 2019
  6. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Was the OS installed via pure UEFI without CSM enabled?
     
  7. Doc Fox

    Doc Fox Notebook Geek

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    UEFI mode. I booted into the installation media, on the hard disk selection screen ctrl + F10, select disk and ran cmd clean on all drives.

    Quit the install into bios, enabled fast boot, selected UEFI, selected hdd as the first option.

    I rebooted into the install media, selected the clean disk, and installed in full UEFI mode.
     
  8. Doc Fox

    Doc Fox Notebook Geek

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    I have just come to realise that through all the re-installs EC resets and Bios flashes, my keyboard RGB never reverted to its original color red... Clearly the computer is storing some hardware states in memory I cant get to. Does anyone know how to completely reset a computer?
     
  9. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Please refer to the images below to reset EC.
    upload_2019-5-17_13-21-36.png
    upload_2019-5-17_13-21-44.png
     
  10. Doc Fox

    Doc Fox Notebook Geek

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    I have reset the EC a dozen times, it does not revert keyboard rgb to the original red.
     
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