Exteremely Strange Boot Issue

Discussion in 'MSI' started by Doc Fox, May 5, 2019.

  1. Doc Fox

    Doc Fox Notebook Geek

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    Hardware: GE75 8SF, Windows 10 1809
    Bios: E17E2IMS.10E
    EC FW: 17E2EMS1.107

    Issue: From cold startup the boot will get stuck on the MSI logo screen with the windows white dots rotating. If not touched, this continues indefinately. If I press any key, instantly boots into Windows.

    Here is the strange part. This issue will happen if I quit windows via 'Restart' or 'Shift + Shut Down", however if I just shut down the computer, it will boot fine the next time. (The kernel hibernation somehow bypasses this issue)

    I created a windows 10 installation usb with its own EFI. If I select it to boot into it through the F11 menu, I will also be stuck in the MSI logo screen. (So other bootables replicate the problem) (Edit: I tried a ubuntu bootable usb, which booted instantly. However my keyboard and mouse didnt work in Ubuntu. When I booted back into windows keyboard was not working, I shut down and booted again and keyboard was working again.)

    EC reset, bios flashing etc. have not resolved this issue. It started with an issue where my keyboard wouldnt work in Bios, which has since been resolved. http://forum.notebookreview.com/threads/welp-keyboard-not-working-in-bios.828708/
     
    Last edited: May 5, 2019
  2. Vasudev

    Vasudev Notebook Nobel Laureate

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    You will need to inspect keyboard cable, touchpad cable or MSI lighting cables like I said previously. Usually boot process is interrupted when keyboard is pressed and waits for user input.
    A small dirt or hair can wreck it. I had similar issue where the keyboard and touchpad cable were filled with dust and pet fur.
     
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  3. Doc Fox

    Doc Fox Notebook Geek

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    hmm its a brand new laptop, I have not opened it at all yet. I supposed I will give this a try though, and let you know. Thank you.
     
  4. hacktrix2006

    hacktrix2006 Hold My Vodka, I going to kill my GPU

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    I bet Fastboot option is enabled in the system bios, if it is try disabling it.

    Sent from my LLD-L31 using Tapatalk
     
  5. Vasudev

    Vasudev Notebook Nobel Laureate

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    Fastboot is enabled on all systems regardless of AMI or Insyde BIOS, secure boot won't work properly w/o Fastboot or QuickBoot.
     
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  6. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Also check if it still sticks when you unplug the USB peripherals from the laptop. I have seen a lot of this lately.
     
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  7. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    There's a new EC firmware available, which could be related.
    http://download.msi.com/archive/frm_exe/nb/17E2EMS1.108.zip
     
  8. Doc Fox

    Doc Fox Notebook Geek

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    I would just like to add things I have tried so far;

    • Bios flash --> EC reset --> EC fw flash --> EC reset (Issue persisted)
    • Tried all available Bios and EC versions since the computers release.
    • Fast boot On/Off, UEFI w CSF/UEFI (Issue Persists)
    • Clean install onto SSD after diskpart --> Clean (Issue Persists)
      • Issue is replicated during the boot into the Windows Installation Media (USB stick)
      • (It is definetely not Windows)
    • Inpected internals, no loose or damaged cables.
    • Booting with no usb devices attached, plugged in/battery powered (Issue Persists)

    It appears to revolve around the USB controller, as I have a lapdesk with a built in fan which also goes off with the keyboard at the logo screen, and it comes back on after a key press.

    Since I can get into my OS and use the computer without any other problems, I am considering just ignoring this problem, since I dont want to part with my computer for weeks when it is brand new. I will send it to the service eventually. In the meanwhile thank you all for trying to help.
     
  9. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    So there were no changes like SSD upgrade/swap?
     
  10. Doc Fox

    Doc Fox Notebook Geek

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    @Kevin@GenTechPC The device is full factory hardware. This issue manifested sponteneously after I booted into the Bios one time, when the keyboard didn't work for the first time. I pressed the power button, pc instantly cut off power. Had this boot issue ever since. I dont know what may have prompted it. There was an Ubuntu installation on the HDD at the time, but I hadnt used it in a while.

    I will try to record a video of the boot and post it here, maybe more experienced people will see something I am missing.
     
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