Experience with Hidevolution

Discussion in 'Reseller Feedback Forum' started by childprotectorofthenight, Jun 28, 2018.

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  1. childprotectorofthenight

    childprotectorofthenight Notebook Consultant

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    Don't know if this is the proper area for posting this. Just wanted everyone to be aware of the bad experience I had with Donald@Hidevolution. I almost ordered a laptop with them a few months ago and ended up going a different route and had a pleasant conversation with Donald about it. Today I asked Donald about purchasing the new Aero 15x through him and this is the response I got. I see so many people recommending them on here. Just wanted to share my poor experience with them. Fyi I never gave him my info because I didn't know if I was ordering through them yet and don't like handing out my email and name without a reason.
     
    Last edited by a moderator: Jun 28, 2018
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  2. camberman3000

    camberman3000 Notebook Consultant

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    I created an account on the HID site in order to save my shopping cart so that when I was ready to purchase I could discuss the options I chose when calling Donald.

    When I was finally ready to start negotiating a purchase with Donald I emailed him to ask about the NBR discount and he apparently searched my name pulled up my information and saved shopping cart. How did he find me in the system? Well, for one I signed my email with my name because that's just what you do. Secondly, not only was he proactive by pulling up my saved shopping cart to see what I had chosen, it allowed him to have several recommendations and questions at the ready so that I got the best price and computer FOR MY NEEDS as well as the best discount possible and didn't OVERSPEND if it wasn't necessary.

    Giving him basic information and having a saved cart let him know that I was serious about buying a computer from "somewhere" and wasn't just asking random questions while price shopping various retailers.

    Obviously, Donald can very well defend himself on these forums but I stand by my assertion that he goes above and beyond for every single customer when he has the proper information to work with. Plus, I have a feeling that your post above doesn't contain the entire conversation thread but that's just my opinion. [Mod removed the conversation in the OP]
     
    Last edited: Jun 28, 2018
  3. childprotectorofthenight

    childprotectorofthenight Notebook Consultant

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    I’m glad you had a decent experience. I am just sharing mine. I don’t think the lack of personal info before I had made up my mind would justify his response. That’s definitely the entire conversation. I could upload screenshots of my inbox if you’d like. I understand your skepticism.
     
  4. camberman3000

    camberman3000 Notebook Consultant

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    Fair enough but you still didn't provide your name and create an account after repeated requests and then you kept asking additional questions. Having owned a retail store in the past, It's difficult to build a quote when you don't have the required information and if I had asked for it multiple times I would have shut you down too. Sometimes you gotta give to get, especially in this software-driven world we live in.
     
  5. Charles P. Jefferies

    Charles P. Jefferies TG Lead Moderator Super Moderator

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    I had to edit your post.
    Forum rules
    Stuff that is private should stay private.

    Charles
     
  6. childprotectorofthenight

    childprotectorofthenight Notebook Consultant

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    I think you’re a little confused. I stated I wasn’t sure if I’d be ordering the laptop or not. He said to let him know when I decided. I asked a question about a different laptop and got that terrible response. My info was really just asked for once. It was a copy paste added on that he sends to everyone. I figured after I gave the response about not being sure it was apparent..
     
  7. childprotectorofthenight

    childprotectorofthenight Notebook Consultant

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    Ahh, well that kind of defeats the purpose of showing how bad some instances with them can be! I do understand though.
     
  8. camberman3000

    camberman3000 Notebook Consultant

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    I won't argue semantics. The bottom line is that he asked who he was speaking to and you didn't provide the info. I won't belabor the point any further.

    Have a nice day!
     
  9. Donald@HIDevolution

    Donald@HIDevolution Company Representative

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    Let me see if I can clarify.

    When any prospective buyer approaches me anonymously in a PM, asking for details on the Notebookreview discount, I provide that information and ask them to either email or call me if they have any other questions.

    Decency and politeness would usually lead the Member to do so. However, anyone is entitled to hide behind an anonymous USER ID if they like, but if they choose to do so repeatedly in PM, I am equally entitled to ask them to either call me, or email me with any other questions they might have...and refuse to continue the dialog in PM.

    I am very busy all day, every day, helping customers who call, chat in from our website, or email me. I simply will not take the time to continue to answer repeated PMs from someone, after I have asked them to either call or email me with any additional questions they might have.

    If this is offensive to some, I understand. However, anyone who would be so offended, would probably be better served by buying from someone else anyway.

    Further, etiquette on this forum would typically call for tagging the Member (@Donald@HIDevolution) when making comments about them so they are alerted. It is kind of like, if you have something to say, say it to their face.
     
  10. childprotectorofthenight

    childprotectorofthenight Notebook Consultant

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    Well technically you were arguing over semantics. I do love hypocrites. Pretty sure it's because I proved my point.
    Have a nice day
     
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