Eurocom X4C(CLEVO P751) randomly froze at idle with black screen, fan runs at max, machine hot

Discussion in 'Sager and Clevo' started by py930828, Sep 11, 2021.

  1. py930828

    py930828 Notebook Enthusiast

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    My machine randomly freeze when it's on idle, it usually happens when I close the lid and go to sleep, or go out, when I'm back, the machine's fan ran like crazy, and the keyboard is hot. The app I opened at the background are just normal app, none of them are heavy duty, sometimes I keep a video game running at background and it's running fine. It's really random, reliability report doesn't help as it doesn't report any critical and useful info after i restart the machine. Is there anyway I can debug it through?
     
  2. Vaardu

    Vaardu Notebook Consultant

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    What does your X4C come with? Specification wise?
     
  3. py930828

    py930828 Notebook Enthusiast

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    CPU: I5 8400
    motherboard: Motherboard Chipset Intel Union Point Z370, Intel Coffee Lake-S
    memory: 2 * goldkey DIMM2: GKE800SO102408-2666A
    hard drive: Drive #1 - Crucial_CT960M500SSD1 (894 GB), Drive #2 - EDGE SE847 SSD (931 GB)
    graphics card: GTX 2060

    I bought this computer with no component, it basically comes just the motherboard and graphics card and I put the rest of the stuff in myself. I bought it about two years ago, I don't quite remember when did this happens, but it has been happening like this about once or twice a week. I really need a way of debug the problem out without swapping hardware or reinstall system.
     
    Last edited: Sep 11, 2021
  4. Dennismungai

    Dennismungai Notebook Deity

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    At what speed is the RAM running at? Are you using stock (JEDEC) settings OR an XMP profile in the BIOS?
    Secondly, have you tweaked any voltage (and related offsets) for the Processor Core and uncore, etc?
    If so, post them here.
     
  5. py930828

    py930828 Notebook Enthusiast

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    Everything is on stock, I didn't change anything in BIOS besides for my TB3. My memory is running at 1333MHZ, which is also the default value.
     
  6. Dennismungai

    Dennismungai Notebook Deity

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    2133 MHz, correct?
    Anything above that for DDR4 is an XMP profile.
     
  7. py930828

    py930828 Notebook Enthusiast

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    Hmm, this memory's model number is GKE800SO102408-2666A, I would assume it runs at 2666 by default. I don't know anything above 2133 is an XMP profile, what should I do in this case?
     
  8. Tech Junky

    Tech Junky Notebook Deity

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    https://www.hwinfo.com/download/

    upload_2021-9-11_17-13-18.png

    @py930828
    This gives you a good overview of things w/o having to answer a ton of questions.

    HWinfo also gives you some insight as to deeper monitoring within the "sensors" applet from the main window to diagnose issues or monitor things in real time.
     
  9. py930828

    py930828 Notebook Enthusiast

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    Thank you for your suggestion. I use HWinfo quite often, but it only shows freq or temperture things unless I missed something. I think what I need is some logs that can help me track the problem when it froze though.
     
  10. py930828

    py930828 Notebook Enthusiast

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