Envy owners, HP total care worth it?

Discussion in 'HP Envy & HDX' started by dmogx, Aug 12, 2010.

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  1. moviemarketing

    moviemarketing Milk Drinker

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    I have heard that the "housecall" service is a waste of money because they only fix very simple issues and if it is any sort of serious problem you would still have to ship your laptop to HP.

    I was fortunate to get the accidental damage protection with bing cashback at 30% off.
     
  2. HTWingNut

    HTWingNut Mostly Harmless...

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    Better be date of receiving it, I'm sure it is. They aren't clear which it is, so I'll be sure to give them a piece of my mind if it says I'm not eligible. I just checked and I think I ordered it like 31 days after I placed my order, but it's only 18 days after receiving it.

    It just says:

    "The service plan must be purchased within 30 days of your NEW HP."

    I see no fine print anywhere other than that.

    edit: Oh crap, this pdf file says "purchase up to 30 days from laptop purchase date".

    Of course could this be date I placed order, date it shipped, or date I received it? It's one thing to buy it at a store, another if you order it.
     
  3. asdad123

    asdad123 Notebook Evangelist

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    Just had a chat with HP.

    HP : "the ADP or Accidental Damage Protection plan, for this matter, all of the extended warranties here at HP can be purchased within the first year from the date of laptop purchase."

    She said the 30 days most likely refers to the lojack. Also, the said the purchase date is the date you placed the order, not when you received it.

    HP: "This is why it is advisable to purchase it within the first month, because you would not want to miss on the coverage of the extended warranty.

    It is only advisable, not mandatory.

    However, the time frame for a customer to purchase an extended warranty is only one year from date of purchase.

    If the extended warranty is purchased after one year of purchase, this will be invalid.

    Me: Okay, just to make sure. I could purchase the extended warranty past the first 30 days correct?

    HP: Yes."
     
  4. HTWingNut

    HTWingNut Mostly Harmless...

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    That's from HP, not from Costco though.

    The more I thought about it, it also doesn't make sense that you'd pay for a warranty on something you don't even own yet. Kind of like paying car insurance on a car you ordered from the factory but didn't get it until a month later. I don't think that's legal. Seems you would be covered from day you received your product. I understand if you waited 30 days to buy the insurance or warranty, because you physically owned the product and decided against it. But before then you did not.
     
  5. iofthestorm

    iofthestorm Notebook Evangelist

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    Also wondering about this. I bought the laptop with an AmEx card to get the free warranty extension, how does that interact with the Costco warranty? Does anyone know?
     
  6. clem12

    clem12 Notebook Enthusiast

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    I'm also curious about this. Does anyone have any additional information? I'm going to buy it either way but getting that additional year would be perfect as it gets me completely through undergrad.
     
  7. asdad123

    asdad123 Notebook Evangelist

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    Doesn't matter if its from costco. It's still a warranty from HP. They told me I could extend the warranty anytime through the first year. Doing it in the first 30 days is recommended because the warranty will only count from the date of purchase of the laptop. For example, If you bought it in month 11, you dont get an extra 2 years, you get 2 years from the purchase of your laptop.

    Also, it says # Service must be purchased within 30 days of laptop purchase for the same package we bought from Costco, but on HP's website. When I asked her about that, she said the same thing, that it is only recommended, not required.

    For the Amex warranty, Im pretty sure you get the 1 year from HP, and then an extra year from Amex itself. In the year for Amex, I think you have to get it repaired and pay for it, and the Amex reimburses you. I am not sure about that though, never dealed with an Amex warranty. If you buy the 2 year warranty from HP, I don't think you get another year from Amex. It'll just be the 2 years you bought from HP because I think i read it only extends up to two years.
     
  8. HTWingNut

    HTWingNut Mostly Harmless...

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    Ok, so the 30 days is recommended, and not required? Although saying "must" sounds definite.

    From the purchase date still doesn't sound right. I can see from manufacture date even, but having a warranty on something that doesn't even exist yet I don't believe is legal. I'll have to contact them myself, before my 21 days are up on Monday, because stuff like this ticks me off so much it's not even funny. What if a part is backordered and it takes six to eight weeks before your machine is even built. Sounds kinda fishy to me.
     
  9. HTWingNut

    HTWingNut Mostly Harmless...

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    I just contacted them, and they said it is from date the order was placed, just to confirm your exchange. I gave them a hard time about warrantying something that didn't even exist yet, and asked them to eliminate the word "must" from "MUST be purchased within 30 days of laptop purchase date". Yeah, I'm a butthead, but I don't care. :D I think I'll get in the warranty business and start selling warranties for things I promise to warrant for six months and get it to them six months and one day later.
     
  10. Skhope

    Skhope Notebook Consultant

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    So you DO have a year to buy the warranty from costco and not 30 days?
     
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