Envy 15 IPS Red vs. Orange tally

Discussion in 'HP' started by Lvivkse, Jan 4, 2012.

?

Colors like red

  1. My display can reproduce red (and violet)

    27 vote(s)
    11.3%
  2. My reds look to orange (and violet looks blue)

    96 vote(s)
    40.3%
  3. I don't have one and just want to vote because it's fun

    115 vote(s)
    48.3%
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  1. CompUG

    CompUG Notebook Evangelist

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    Re: HP ENVY 15 IPS - HP Support Forum
    I think people at HP know of the problem and just haven't found a way to fix it. They might have to do a recall.
     
  2. Luxferro

    Luxferro Notebook Consultant

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    I did that (didn't give the one star), but wrote an honest review, and took points off for the display, attached a picture showing the problem as well. But it seems they just censored my review, as I didn't see it as of last night.
     
  3. CompUG

    CompUG Notebook Evangelist

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    So they are aware of the issue then.
     
  4. Luxferro

    Luxferro Notebook Consultant

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    Being aware, and acknowledging the issue are 2 different things.

    They could be aware in multiple different ways.
    1) The person or persons that admin HP's review sites are not engineers or technical people most likely. So they may just censor reviews they feel are badly representing their product.
    2) They don't care what a couple people say vs. the number of laptops sold. cause most people won't notice it right away.
    3) They are in denial. And won't listen to some guy who posts on the internet.

    all 3 of those examples could show they are aware - but it doesn't mean much without acknowledgement such as "we are aware of the issues customers are reporting, and working on possible ways to remedy the issue and/or replace the panels with a different brand" or just say "It was a trade off between cost and availability, and this is the panel we chose, and unfortunately there is nothing that can be done about it. you are welcome to return in within your 21 day return period if you are not fully satisfied."

    Or they can not say anything, leave us in the dark, letting our 21 day return periods lapse. Then say too bad when/if they revise them.

    The thing that bothers me is the uncertainty - what are they doing? what are they thinking? will there be fix? will there be a recall? or is it "it is what it is"?
     
  5. Lvivkse

    Lvivkse My username is a typo

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    ditto, mine was never approved
     
  6. redsvt95

    redsvt95 Notebook Enthusiast

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    This has already been done. The color issue is definitely hardware related in my opinion.
     
  7. timjuliani

    timjuliani Notebook Consultant

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    This assumes that it is seen (or ever will be seen) as a real problem by HP, even if they understand and recognize the issue. While we can see this clearly on the photos presented (I'm supposed to get my machine today finally...), we are also likely to be the most conscious and nitpicky of folks. For every 100 machines bought by folks here, there are 1000s bought by average consumers. And if these most discriminating/self-selecting folks on this site are keeping their 15s by a ratio of over 2:1 according to the other poll (and some of those are returning for reasons other than the screen), then I don't imagine that this will rise to the level of a recall (but what do I know).

    The few professional reviews out there thus far have each described the screen as being one of the system's highlights (save the comments on the "dull" red on one), and that does not help the cause of folks hoping for a recall/replacement. Most here have said that the color issue is most apparent when comparing to other screens, but less so when held in isolation (though still notiecable for most). I think it is fair to say that most people use their laptop screens in isolation, thus why it doesn't bother many people.

    I have bought a new computer for Lightroom use as much as anything, but I've also bought a calibrated Dell U2410 monitor for critical developing, so I am waiting to see whether the issue is something that is going to seriously bother me for everyday use. Obviously if you are a photographer or someone who will use this screen alone for color critical work, then this is probably not the laptop for you.

    Perhaps HP will decide to source future screens from a different source, depending on what their supply contract is with LG, but let's also not forget that they decided to source an IPS screen that only has a 60% color gamut. They don't even advertise it as an IPS screen, and they do not pretend that it has better color reproduction than it has. Would I prefer that they had sourced a 95% gamut IPS screen? Of course, but they didn't, and in the end, that is likely just one of the tradeoffs that purchasers will have to weigh among the plethora of other tradeoffs that exist in trying to find the "perfect" laptop. Then again, I very well may be wrong.

    Just my 2 cents.

    P.S. I'd be ecstatic if this were something that could be fixed...
     
  8. Luxferro

    Luxferro Notebook Consultant

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    Good reply! This is basically where I'm at with my purchase. I don't use it for graphic design, or anything critically dependent on accurate colors. But it annoys me none the less. The only other thing that bothers me with my envy 15 is the slightly raised trackpad on one edge. But I'm not sure I want to roll the dice and exchange it for another that could have a whole new set of QC flaws.
     
  9. Thors.Hammer

    Thors.Hammer Notebook Enthusiast

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    Check out the pics in the review at HP Envy 15 (late 2011) review | The Verge

    Red looks red and no mention of color problems in the review. Personally I think the issue is hit or miss right now.

    It will be interesting to see what screen tech the 14" Spectre uses.
     
  10. timjuliani

    timjuliani Notebook Consultant

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    Quoting myself here, as I finally just got my 15 that was shipped on the 27th. I love the machine, keyboard feels good, whole thing looks great, it runs cool on my lap, cooler than my XPS16, and the power brick is 120w, but is half the size of the 115w power brick that came with the DV6T. The screen? Well, it is bright, clear, text is crisp and overall it looks great.

    And orange reds. And as some others have mentioned, the green looks like kermit green to me (e.g., on a Windows update progress bar). The first site I went to was CNN. I thought to myself, yeah, I guess that look pretty orange. Then I fired up the XPS16 to CNN next to it, and my wife, who does not tend to be particular about such things, said "Oh my God. OH MY GOD! That's horrible! And it's like puke orange too!"

    So what to do. Yes, I have the usb dent, but really, who cares, I wouldn't even send it back for that, as it would be more hassle than it's worth. And I won't send it back for the screen unless I plan to get something else, as I have every confidence that the replacement would look exactly the same.

    And I can now emphatically disagree with that reviewer who said the reds are "dull." If by dull you mean you mean orange, than yes.

    All this said, I imagine that if I hadn't heard about this issue, and didn't immediately have another (superior) monitor to compare it to, I probably would have sensed something different about the screen, but not sure it would have been immediately apparent why, and I might have gone on my merry way, as many reviewers and owners apparently have.

    I don't want to spend $1000 more for the same config in an MBP, and from the MBP screens I've viewed, I don't think they are as sharp as this one, so that has it's own drawbacks. Not to mention OSX, etc. I don't want a butt ugly Dell with poor build quality, and every other computer out there has some sort of limitation or compromise. So, not sure what the next step will be, but at least I have 21 days to decide.
     
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