eMachines Hinge Cracked?

Discussion in 'eMachines' started by blue_heart, Jul 5, 2004.

  1. SteveInCanada

    SteveInCanada Newbie

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    I got my m6805 a couple years ago. From futureshop with their horribly expensive $300 3 year warranty. I noticed that the hinges started cracking a few months after I got it.

    About a year ago the screen started flickering and being messed. Basically it would sometimes become a purply-pink color and flicker and whatnot. I brought it to futureshop told them of the hinge problem and everything. They took a month to get it back to me saying that they fixed it and that the problem was just a lose wire connecting the screen. They claimed that the hinge problem was just cosmetic and they would not fix it (and didn't).

    The lcd hasnt had any problems since then but the hinges have continued to get worse. The plastic has cracked off leaving large holes through to the metal and wires on both sides. But thats just the begining. The metal bracket on the left (from the front) side next to the heat exaust inside the hinge of the screen has now broken away from the plastic of the screen molding. So when you go to close the screen the hinge on the right side works as normal but on the left side the metal hinge inside the plastic does not turn which forces the screen to lift up and start coming out of its plastic hinge socket. It also totally messes up the plastic on that side. Pressure on the hinge starts pushing up the top plastic on the base of the laptop (surrounding the keyboard). So far it hasnt put pressure on the LCD itself, thankfully. But its only a matter of time.

    So as it is now. if I close my laptop screen slowly and hold the left hinge to try and make the metal inside turn with the screen as it goes down, it will close ok. (not great, it still puts some pressure on the plastic... but ok)
    If I dont take this care whe doing it (like if someone else closes the lid) then the metal doesnt rotate properly and it gets all messed up and half rotated and it takes a half hour of messing with it for the screen to sit properly again.

    Its only a matter of time until the second hinge breaks and the screen just flops around and while hold itself up. Currently I just dont ever close it. It has basically become a really expensive desktop machine. (Remember that when I got it after waranty and tax I paid $3,000)

    I have babied this latop trying my best to keep this pile of **** from falling apart due to its own flawed construction. None of this is my fault and I feel cheated out of my money. I still have a few months of waranty and now I have to deal with going to futureshop and putting up with them telling me that I dropped my laptop or something like that (doesnt that **** piss the rest of you off? people telling you that you didnt take care of it when you did). Hopefully I will be able to get them to cover this and fix it.

    Its always a pain in the ass for me because they take a month to do it and this is my only machine right now.
     
  2. Correy

    Correy Newbie

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    Being that e-machine is a Gateway in disguise. :mad: Seems e-machines are a bit more out there to help than their owners, gateway.


    I am an owner of a Gateway 7426GX aka e-machine m6805. I am reading the forum and no one else has complained about the flimsy button which covers the on/off button. I also want to take note that the similiar E-machine has many write ups on the bad hinges.
    My hinge didn't crack (hopefully it won't).......Has anyone had the powerbutton problems like me? Now in order to repair this. Gateway won't just send me the replacement which I can do myself with 2 screws on the hinge panel. They actually want me to send my computer in for 2-3 weeks at $167. Mind you with that they toss in free shipping but I have to get the box.

    What a waste for a part that cost about $4 for the plastic topcase and time spent by a tech to screw it back on.

    Screwed by gateway. The techs give you the run-around from one department to the next. You are told a supervisor will get back to you within a few days. It's been 4 now, Do you think I will ever get that call back?

    Does anyone know where else to get the part? I need the entire hinge panel that covers the on/off switch unless that wee little lucite cover that shows the light is available.

    Thanks.
     
  3. WNCEng

    WNCEng Newbie

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    I have a 6810. Today they said it is a known issue and that they will fix it free. When I contacted them via email it sounded like they would send the part. When I went to the online chat they said I would have to send the unit in?

    Anyway, the new parts are an improvement over the old (according to the email). Be careful about buying old-stock parts.

    I am also wondering if hinges includes the back cover. I think it must since that is the actual part that cracks.
     
  4. GeorgineVJ

    GeorgineVJ Notebook Consultant

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    I just went through 20 months of hell with my M6811. I had the cracked hinge issue. This is a KNOWN defect and Future Shop should repair it. If they work like Best Buy, they usually send them to Arima/Dex (Gateway) anyway.

    It appears that each store individually differs in how they do or don't enforce policy and procedure. Is it possible for you to take it in to another store?

    I documented my problems with pictures, movies, and printed testimonials of other people's issues from this forum to help make my case. And I was on the phone or in their face every 3 or 4 days for almost 8 months.

    I will caution you about repair this way though: On the last repair, Gateway ended up putting in a new motherboard, hard drive, and LCD. This essentially made it a new machine. Had a new bios and everything. This invalidated my eMachines restore DVD copy of Windows XP (it checks to make sure it's installed on an eMachines, and as far as my laptop could tell, it was now a Gateway). Dex neglected to send me a new restore disk and when I loaded my eMachines software to get the drivers for the wireless NIC and touchpad, the machine decided to restore the software and then Windows would not authenticate (because the CD Key was invalid on my machine).

    This was never resolved and I did end up getting a new machine from Best Buy. However, it was after 8 repairs and 20 months of messing around with them (I had the broken hinge issue 10 days after purchase).

    I will never buy another machine from Best Buy or Future Shop after this nightmare.
     
  5. dale131

    dale131 Newbie

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    Mine is 105 model. Hinge cracked had it repaired under my Best Buy warrantee. It was shipped without a power supply and Best Buy said it was easier for them to warranty me a new one than to try to get it from emachine. The hinge problem has been a well-known design flaw in the emachine sine I bought mine nearly two years ago. Now having problems with an intermittant screen flicker ... will not flicker at the store so they can see it ..... very frustrating
     
  6. dale131

    dale131 Newbie

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    My reply should have read mine is a 2105 laptop
     
  7. Jettin_D

    Jettin_D Newbie

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    Yeah, I bought an Emachines m2352 a year ago for school, and it was about a week ago that I started to notice the hinges cracking. Well, I was quite upset so I took it to the place where I bought it - factory direct, for you other Canadians - and the lady said something about only being covered parts and labour for the one year extended warrenty I bought (expires in two days, ****). Well, I called in Emachines tech support, and they said they'd give me an RMA label, and I just have to send it in in the box I got it with.
    Tomorrow, I'm going to do some photocopying of the serial numbers and such. Can anyone reccommend the type of box I can use to ship to them?

    EDIT: Figures, my hard drive crashed this morning after I finished backing stuff up the night before. I brought it into factory direct and they said they're going to fix it. I hope they check it top to bottom, and not just swap out the hard drive or something.
     
  8. djsean1o2

    djsean1o2 Newbie

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    Emachines M2350, bought in July of 2004, hinges started cracking summer of 2005. Slowly getting worse.
     
  9. piercebone

    piercebone Newbie

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    I have a M6809 eMachine & to say the hinges are cracked and the slop in the hinge holding the screen up is getting worse daily- is to be kind.
    The metal that the hinge rod is bolted to on the right side of the screen snapped in half & I couldn't close the lid at all. I finally dismantled the hinge & screen, cut a piece of thin steel to cover the break in the metal, drilled 3 holes, got longer screws & "spliced" the broken flange of the lcd frame back together to the hinge.
    It works, but it's powerful ugly. Plastic on both sides of the cover is mauled from breaking it (worse than is already was) to accommodate the metal splice & longer screws, and now the other hinge is on it's way to disaster as well.
    My question is about the slop in the hinge. When the screen is up, it will hold itself, but it has 4 inches of play (I measured it) on the hinge axis. Does anyone know if this can be tightened somehow inside the hinge housing? I really don't want to go back in the case again (& I won't if I find there's no fix), but it appears I'll soon have no choice. Thanks.
     
  10. min2209

    min2209 Notebook Deity

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    3 thousand dollars..... ouch could have had a highend Asus / Thinkpad for that price =\ or a Dell Latitude..
     
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