so it turns out that they have to replace the whole touch pad which is 250 bucks. seeing as though i paid just under 900 for the whole laptop and i know dual core processors go for 250ish i'm getting ripped off. I stand by this right now that I will never purchase another shotty Dell again. They are simply pieces of **** oh and your service sucks **** too. **** you dell. I had a Toshiba before that ran great for 5 years, I'm giving them my business from now on. again, **** you dell.