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dv6-6195ca Wireless Issues?

Discussion in 'HP Pavilion Notebooks' started by Coolio10, Sep 9, 2011.

  1. Coolio10

    Coolio10 Notebook Enthusiast

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    I recently purchased a 6195ca and it seemed to suffer from wireless card issues after a week or so of ownership. The wireless was extremely slow on the default setting of wireless n enabled. I tried disabling the wireless n and it seemed to solve the issue, but why would i buy a wireless n router, and not take advantage of it?

    So i emailed HP Support and they recommended i reinstall the drivers which did not solve the issue. They then recommended i install a BIOS update, which was previously installed automatically by the support assistant software. Reinstalling the BIOS did solve the issue, but now i don't understand how.

    Why did reinstalling a previously installed BIOS fix the issue. And even if there is no explanation, will this become a common occurrence of reinstalling the BIOS every time the wireless card plays up? I always thought the BIOS was permanent and did not deteriorate over time and suffer from issues.
     
  2. criskoe

    criskoe Notebook Guru

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    Hey i am having the exact same issue... http://forum.notebookreview.com/net...-speeds-new-broadband-cisco-modem-router.html

    I as well have the dv6-6195ca and wireless problems.... The only way i was able to fix it was to either use wireless G or dissable bluetooth completely on the wifi/bluetooth card... Anyways Please tell me what bios version did you reinstall? and what speeds are you getting over the wifi now that it seems to be working?
     
  3. Coolio10

    Coolio10 Notebook Enthusiast

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    Here is the entire email i received.

     
  4. neothe0ne

    neothe0ne Notebook Consultant

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    Tell HP they need to remove the "WLAN whitelist" from the BIOS so we can install our own, competent wireless cards. The Intel WiFi Link 1000 is terrible, as is the 1030.
     
  5. criskoe

    criskoe Notebook Guru

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  6. neothe0ne

    neothe0ne Notebook Consultant

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    Ask them to send you a Centrino 6230 for testing................

    (probably won't end well because the BIOS might have it blocked. but point at the Service Manual then.)
     
  7. criskoe

    criskoe Notebook Guru

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    Anyone with a DV6- with a intel wireless 1030 N w/Built in Bluetooth?,

    What speeds are you able to achieve over wireless N while using the bluetooth at the same time (like a bluetooth mouse)????

    For some reason it seems i can use the wireless N and Bluetooth connection at the same time, But only on a wifi modem that puts out a 25mb connection or lower.

    But when i try to connect to my new 50mb broadband connection I just got at home (DPC3825 Cisco wifi modem) through wireless N and have Bluetooth on, it craps out to less than 1mbps and sometimes completely freezes and gives 0. If i disable the built in Bluetooth on the Intel 1030 N in the device manager it works most of the time and im able to get a 48.5mbps dl but every now and then it seems it messes up and brings a download or upload to turtle speeds or even cuts right out untill i reset the connection.

    Using wireless G seems to be the only setting that gives me a constant stable speed without any problems, but is only around 17mbps on my 50mb connection. and moving files around on wireless G network sucks compaired to N... :( As well I want to be able to use my Razer orochi Bluetooth Mouse.... :(

    Ive tryed every different setting as well as everything posted in that email.. Even put in a new 1030 N that HP sent me and all is configured correctly, yet no go...... A HP rep said that the Intel Wireless 1030 N card cant handle using its built in Bluetooth and a high broadband connection (anything over about 25mbps) at the same time. He said the little 2in1 (Bluetooth/Wifi) is just not good enough.

    I was hoping that someone out there could confirm this or prove that it actually can on this DV6.. My model is the DV6-6195CA

    Lastly what is the best way to request the whitelist be removed?
     
  8. neothe0ne

    neothe0ne Notebook Consultant

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    The thing is, I think you're the first person who's ever reported having the Intel WiFi Link 1030. Everyone who custom-ordered in the US got the WiFi Link 1000, even if they selected Bluetooth (it's a separate chip).

    What country are you in, when did you buy this laptop, and was it quick-ship or custom order? Do you also happen to know what BIOS version you're running?

    Also, can you go to Device Manager (Control Panel > System and Security > System > Device Manager), then choose > Network adapters > Intel 1030, then right-click > properties > Details tab, and select "Hardware Ids" in the dropdown menu. Can you post what the Ids are? They should start with "PCI\VEN_...."
     
  9. criskoe

    criskoe Notebook Guru

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    Hmmm interesting...

    Im in canada and i got it at a local best buy about a month ago.. I think its been available here for about 2 months tho.. Only at best buy. HP Canada doesnt even have them available to Canadians yet..

    DV6-6196CA | i7-2630QM (2.0 GHz) | 2GB GDDR5 Radeon(TM) HD 6770M | 8GB DDR3 System Memory | 750GB Hard Drive | 15.6" diagonal Full HD HP Anti-glare LED Display (1920 x 1080) | Intel Wireless-N 1030


    Intel Centrino Wireless-N 1030 ----->HP Part Number 631956-001

    PCI\VEN_8086&DEV_008B&SUBSYS_53158086&REV_34
    PCI\VEN_8086&DEV_008B&SUBSYS_53158086
    PCI\VEN_8086&DEV_008B&CC_028000
    PCI\VEN_8086&DEV_008B&CC_0280

    Thats whats under the HArdware Ids.
     
  10. Coolio10

    Coolio10 Notebook Enthusiast

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    Having problems again now. It seems to fluctuate a lot in speed. Sometimes it loads pages instantly, other times it takes several minutes. There does seem to be some sort of interference. Just yesterday i was getting 18mbps, and now im getting 1mbps or less again. I will try get HP to send me a replacement card. Disabling bluetooth does seem to help a bit, but there is obviously issues with the card if it cannot be enabled.
     
  11. Coolio10

    Coolio10 Notebook Enthusiast

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    I am in Canada. and purchased in-store from Future Shop. I believe the BIOS is F1A (latest version).

    PCI\VEN_8086&DEV_008B&SUBSYS_53158086&REV_34
    PCI\VEN_8086&DEV_008B&SUBSYS_53158086
    PCI\VEN_8086&DEV_008B&CC_028000
    PCI\VEN_8086&DEV_008B&CC_0280
     
  12. Falco152

    Falco152 Notebook Demon

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    They really have Intel 1030.

    I recently noticed a dv7t model at Costco, nearby are issued with the 1030.
     
  13. Coolio10

    Coolio10 Notebook Enthusiast

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    They are sending me a 6230 or atleast the part number of one.
     
  14. criskoe

    criskoe Notebook Guru

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    What part number are they sending you? Cause the replacment card that they sent me was HP Part Number 631956-001 and when i searched it online it came up as a 6230 but the card i recieved was just another 1030 N that didnt seem to make a difference and still suffered from the same problems. Even on the back of the little 1030 N itself the part number reads 631956-001.
    What part number are they sending you?
     
  15. Coolio10

    Coolio10 Notebook Enthusiast

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    631956-001 :(
     
  16. criskoe

    criskoe Notebook Guru

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    well for your sake i hope that the new intel 1030 N fixes your problems but i really doubt it will cause the replacent 1030 card they sent me was exactly the same. ugh this is anoying.... :(

    What isp do you have and what modem/router you on? Im on shaw with a Cisco DPC3825 and 50mb down and 3mb up.
     
  17. Coolio10

    Coolio10 Notebook Enthusiast

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    The service manual lists 631956-001 as being the 6230 though.
    The 1030 is 593530-001.

    I am on Rogers and have a netgear WNDR3700.
     
  18. criskoe

    criskoe Notebook Guru

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    Yeah the service manual does state that that number is indeed a 6230 but i can assure you the 631956-001 is a 1030 N card and the service manual is wrong.. gimme a moment and ill take a picture of the card itself and it shows the p# 631956-001 right on the sticker... Im just on the phone with HP right now requesting a different card than the 631956-001.. Ill post the pictures in a second with my results from the call..
     
  19. criskoe

    criskoe Notebook Guru

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    Ight i just got off the phone with HP and didnt really get anywhere.. He called the parts department and they stated that the ONLY replacement part for this laptop is the 631956-001 and that sending me a third one would most likely not fix the problem. He stated that he was going to forward my issue to the engineering department to have a look at it with the request to remove the whitelist from the bios to allow a different wifi card other than the 631956-001 (Intel 1030 N) to be used. HE was going to send me a different card but didnt cause in the end with the whitelist would block it anyways. So he told me to check back with them in a few weeks and in the event that the white list is removed that they would send out a different test card..

    So basicly we are SOL unless we get a updated whitelist that allows other cards or we install a modded bios..... Not good!!!!!!

    here are the picture of the card...

    Dont get your hopes up dude! this is what you have to look forward to :(
     

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  20. Coolio10

    Coolio10 Notebook Enthusiast

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    Once again the speed is fluctuating. As of a few second ago im getting 10bmps on speedtest. This card seems to work very well when it wants to. Did you go into the power settings and set the wireless adapter to max performance on battery and plugged in?
     

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