Do not ever buy from RJTech

Discussion in 'Sager and Clevo' started by madpoet, Sep 17, 2010.

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  1. madpoet

    madpoet Notebook Evangelist

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    Unfortunately I've got to make this post. At the end of July my M980 began exhibiting weird LCD symptoms. I opened it up and made sure to reseat all the cables but it was still flickering really badly. I emailed RJTech, whom I had purchased it from as a bare bones. They emailed back and said I was still under warranty for 1 more day but I would have to overnight it to them for them to consider it a warranty fix. That was 3:00pm EST, giving me less than an hour to get it down to the UPS Store for packaging. I made sure all my cirtical files existed on both my primary drive and a secondary drive I used for backups and that I'd taken a recent snapshot to my secondary. I paid $230 to have it overnighted from Connecticut to California fully insured so that it would be covered.

    A week later I get an email from RJTech saying that the LCD screen was bad and they had to send it to Clevo France for repairs. I told them that I had data on the machine I couldn't afford to lose and asked why they couldn't repair it in house. They said they had to send it in, but everything would be fine. 3 weeks go by with no details. They finally email me last week and say good news, Clevo replaced your LCD. Bad news, your boot drive may be corrupt because we can't boot into Windows. So you'll need to repair it. Silly me, I'm still not thinking there are any problems.

    I got the laptop back today. Both drives had been formatted back to a basic NTFS. My OS drive and my backup drive. Keep in mind, this was supposed to be simply to replace an LCD screen. I was without my laptop for 5 weeks. I had to pay $230 for a warranty call. And then they had the nerve to wipe my system. RJTech's response was "Sorry, but we're not responsible for data and it must have gotten messed up in shipping." Funny but shipping doesn't reformat 2 hard drives. That takes a moron tech to do it.

    I cannot even begin to think about what this is going to take to recover. I had things that were litterally irreplaceable on that machine. If I had more time I would have copied the image off externally but I simply didn't. Silly me for never imaginging that someone would wipe BOTH hard drives to repair an LCD defect. I am beyond furious that this happened, and I would urge anyone thinking about a Clevo/Sager unit to avoid RJTech like the plague.

    -Paul
     
  2. Kevin

    Kevin Egregious

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    Why? RJTech didn't format the drive.

    It's often common practice for the factory to format HDDs.

    Your best move would've been to either include a note asking for this to not be done, or better yet, remove your drives.

    I once had a machine sent back to Clevo for a motherboard, and had the exact experience; all of my data was wiped. I didn't, and shouldn't, blame my reseller.

    I do feel bad for your loss, but RJTech didn't do any wrong.
     
  3. madpoet

    madpoet Notebook Evangelist

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    Yes they did. They promised me it would be fine, and then when it wasn't they decided to play the "oh it must have gotten formatted in shipping" card. Sorry but that doesn't fly. If they had ever said it would have been formatted I would have said don't send it. If they had the decency to at least admit it was formatted and not try and play dumb I might not have made this post. But they didn't. The reseller should know this is going to happen and warn the customer.
     
  4. Soviet Sunrise

    Soviet Sunrise Notebook Prophet

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    Welcome to reality, madpoet. I know a whole bunch of people that sent their notebooks out for repair (Acer, Dell, HP, etc.) under the notion that their drives would be fine. My fingers are tired so I'll leave the rest of the story to your imagination.
     
  5. pasoleatis

    pasoleatis Notebook Deity

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    Life sucks and then you die.

    It is annoying, but there nothing to do now.
     
  6. Noctilum

    Noctilum Notebook Evangelist

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    Since it was an LCD issue, I would have taken the hard drives out before sending it, especially if the data was irreplacable. A computer can always work without a hard drive and they could have fixed any hardware problem without it in there, you just can't get to the OS.
     
  7. Aikimox

    Aikimox Weihenstephaner!

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    @Madpoet,

    Bad luck, Matey!
    But thar's tuh way to get 'em files even after reformat!
    Look for Pareto Logic software, it's ~50$ per year. You can retrieve all your data!

    Fair Winds!
    Wegh anchor, lads! Heave -ho! Heave - ho!
     
  8. circuit

    circuit Notebook Consultant

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    You could try Pandora Recovery. Its a free software and does a pretty decent job. It may not recover all your files though.
     
  9. emolitor

    emolitor Notebook Enthusiast

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    Always backup before you ship a laptop anywhere. I've even learned to start backing up before getting on flights. (I usually have to carry my work laptop on the plane for security reasons resulting in my personal laptop ending up in baggage.) While it's easy to blame the reseller and Clevo you should also hold yourself responsible. If the data was irreplaceable it should have been backed up. Don't trust RAID either. There's a long list of disappointed people (and corporations) who made the incorrect assumption that RAID was infallible. It's not and with controller failures, often due to firmware issues, the results are equally catastrophic.

    Backup, Backup, Backup, Backup.
    ... and then verify your backups and recovery! (Long list of people and corporations who assumed they had good backups and didn't.)

    Backup, verify the backups by restoring at least once if not every few months, sleep well knowing your data is safe.
     
  10. Paralel

    Paralel Notebook Evangelist

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    Sorry, have to side with RJTech on this one. There are many things you could have done to protect your data that would have taken just a few minutes, but you didn't do that, and thus must suffer the consequences.
     
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