On July 22nd, I placed an order for a Clevo P970RD from XoticPC. I chose them because their online reviews here and elsewhere suggested great customer service. Visual quality is important to me, so I paid $99 for them to select a display with minimal backlight bleed and $49 for professional color calibration. Quiet cooling is important to me, so I paid $59 + $35 for them to install cooling pads and improved thermal paste. Total cost: $2345 I received the laptop on August 9th. I was immediately appalled by several problems with this laptop: 1. The calibration file had not even been applied. I had to dig around the hard drive to find it. 2. Even once applied, the calibration was far too green. 3. No matter what sort of recalibration I attempted, I could not get this laptop to display the color red. At all. The color gamut for the P970RD is so narrow that red is displayed as dark orange. 4. The display panel is SO FLIMSY that opening it with one hand causes stress ripples across the entire LCD screen. If I hold the laptop with one arm under it, with my fingers resting on the back, the lightest pressure actually BENDS the lower portion of the lid, between the hinges. 5. The speakers for the Clevo models these days are TERRIBLE. Voices sound metallic, like they're coming from over an old phone. 6. The fans are ridiculously loud, and even after undervolting, come on under the slightest load. My 7-year-old P170EM has a great color gamut, quiet fans, a sturdy build quality, and decent speakers, so I just could not believe how low Clevo's standards have fallen since then. Hence, I contacted XoticPC about these problems. I told them I would like to consider returning the laptop and started the RMA process. Before returning the system, I asked them if I would be receiving a full refund, and they said IN WRITING, that yes, I would be getting a "full refund" if all components were returned. So I packed it up and sent it off to the RMA address on August 20th. I had to pay $120 for the return shipping. They received the system on August 26th. The refund finally posted to my credit card on September 4th (though it didn't appear on my account until today, 9/6). Total refund: $2187 Wait, what? Where's my "full refund"? I contacted XoticPC about this, and they stated that they would not be refunding me for the "XoticPC services" of giving me a top-20% monitor ($99) and the thermal pads ($59). So, they charged me an extra $99 for a premium monitor, and even when they got the monitor back, they still kept the charge. Same with the cooling components. So because I made the mistake of doing business with XoticPC, I'm out $120 + $99 + $59 = $278 for nothing. They got the laptop back and still kept $158 of my money. This is unacceptable. Do not do business with this company. They provided an inferior product. They lied to me. They made me 100% responsible for return costs. And they kept their profits and their computer too. But they did it all with a smile.