Disastrous Apple Support

Discussion in 'Apple and Mac OS X' started by Danishblunt, May 27, 2018.

  1. Danishblunt

    Danishblunt Notebook Virtuoso

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    So after the whole story with LTT where they couldn't repair the Imac because they didn't have one to do it... Now they got some "professional" support going on.

     
    hmscott likes this.
  2. hmscott

    hmscott Notebook Nobel Laureate

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    Actually, it's hard to understand why this is such a surprise. The Apple genius's needed to use a screwdriver instead of a keyboard, so that is where it all broke down.

    Why after the first screw broke didn't someone buy new screws that wouldn't break?

    I haven't watched the whole Louis Rossmann response, as I had watched the original video:

    The Apple Store Genius Bar Broke My $5,000 iMac Pro
    Snazzy Labs
    Published on May 25, 2018


    That problem is too simple and too boring to watch the followup.

    Don't use the provided screws; Buy new screws. Problem solved. :)
     
  3. rinneh

    rinneh Notebook Virtuoso

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    Hmm i think its a little bit more complicated than that. The bracket is putting some tension on the screws from the sides. The screws are a bit softer than the aluminum frame simply because of the screws are too hard they would ruin the soft aluminum threads.

    Thats also the reason why they use so many screws.
     
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  4. senso

    senso Notebook Evangelist

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    Torque wrenches exist for a reason, and there are torque specs for those screws, somebody screwed up..
     
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  5. hmscott

    hmscott Notebook Nobel Laureate

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    Apple Replaced My iMac Pro. I'm Still Mad.
    Snazzy Labs
    Published on Jun 1, 2018
    I finally got a replacement for my faulty iMac Pro from the Genius Bar. I'm still mad.
     
    Vasudev likes this.
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