Disapointed in Razer Customer Service PSA re Windows Sticker

Discussion in 'Razer' started by Cipr0flax, Oct 3, 2014.

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  1. RazerCS

    RazerCS Company Representative

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    Newer units use OA3 activation.

    Cipr0flax, please send me your case #, as we do offer out of warranty repairs.

    And due to agreements and contact we do not keep a backup of the key.
     
  2. HTWingNut

    HTWingNut Potato

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    It's not a repair, it's a Windows Key that should be easily retrievable upon request not contriving like this is. @Cipr0flax, I wouldn't pay a dime to Razer for a key, that's ridiculous, in or out of warranty, you paid for it up front. They failed. CS arrogance and policies of Razer are what turned me off from their products completely. Sorry, I've bit my tongue for a while, but this just stung me.
     
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  3. newfiejudd

    newfiejudd Notebook Deity

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    RazerCS likes this.
  4. ledzepp14

    ledzepp14 Notebook Evangelist

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    funny that Razer took this long to even respond to this (note the OP's original post date).

    I too have experienced horrible customer service from Razer.. and that was right after I ordered my 2015 RB. You'd think they would at least try within the first few hours before you receive your notebook you paid a lot for to ensure you won't cancel, and they won't lose a sale. But yea.. I had to go through a lot of back and forth, and most reps I spoke to were happy to just pass me on to a different rep. I don't think I would support this company again with a 2nd purchase.

    Another thing that bugs me is with the censorship they have over at their official forums.. You voice a concern or point out a legit issue.. their mods will immediately delete your post, even when you're presenting your concerns in a civil way.
     
  5. RazerCS

    RazerCS Company Representative

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    Yeah, we were slow on this. What number did you call? 855-872-5233 is the Razer Blade support line, it is listed in the System details of the Blade and manual. This should not be the case that you were passed off if you called that line.
     
  6. ledzepp14

    ledzepp14 Notebook Evangelist

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    Yup, that was exactly one of the numbers I called. I got passed around at least 4x. My issue was with the same day shipping policy (which you guys clearly have listed on your site: http://www.razerzone.com/store/shipping-guide#sameday) yet the reps I spoke to acted like it didn't exist when my order just sat at the warehouse for days, eventhough the charge was already processed on my card, and I even asked if there were any stock issues (none). I paid for 2 day shipping on top of that, so that became pointless, and I couldn't even get a refund on the faster shipping. It just left a bad taste for me even before I received my notebook, so not a very good impression from the start.
     
  7. maven1975

    maven1975 Notebook Evangelist

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    Took me seven calls, two failed promised attempts and finally received a restore drive more than three weeks later after first contact. So yeah, if Razer wants to be the Apple of PC, they need to get with it. I really want to buy a new Blade, like badly! However, I can't bring myself to pull the trigger because of the way I was treated in the past.

    I deserve an apology and compensation for having a downed computer that ultimately failed and sold for parts 13 months after purchase. Show me why I should buy another Razer product. I have a Razer mouse, keyboard and headset. It's not like I have not given enough already.

    And yes... I'm an insider that gets deal coupons on last years product. I don't want last years product.

    It's not like I can't get a good savings from the Microsoft store.

    I want to see if the actual company, the one that wants me as a customer will do what a retail chain would do any day of the week.

    Let's see if I get a PM from Razer with an response to this request.




    Sent from my iPhone using Tapatalk
     
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