Did Bestbuy Sold Me a Used/Returned/Open Box Chromebook?

Discussion in 'Chrome OS and Software' started by Drew1, Mar 23, 2018.

  1. Drew1

    Drew1 Notebook Evangelist

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    I bought an acer chromebook online at best buy website. I bought it because i needed another computer but also because there was a tiny discount. It had the clearance word on it as well. I got the laptop and opened it up from the box. The first thing i noticed was there is like 2 light scratches on the far left on the top of the laptop. I had thought maybe that was like the sticky part or whatnot that is there where if there is some tape and thus there is like paper there etc. Im sure you all know what i mean. But it isn't because when i try to use my fingernails to scratch what i thought was paper out, there isn't anything. Its definitely noticeable if you take a look at it.


    But besides that, the rest of it looks pretty good. I also tried using it and the chromebook seems good as i just opened it.


    Has anyone here bought an item new but then noticed it probably wasn't new? I then googled best buy selling returned or used item as new and saw this pop up a lot etc. The thing is this laptop is nice but i thought it was strange it had those scratches. But could it be possible it was the UPS driver who didn't handle it with care? There is actually a message on the box that said fragile and handle with care or similar to those words. The other thing that i thought was strange was when i turned it with the battery plugged in it was like in the mid 70% battery. Then it just a took a short while to charge it to 100%. In general when you buy a new laptop or chromebook, what is the battery percentage typically? Because I thought...shouldn't it be in like the 20 or 30 percent? Because whenever i got a new laptop a while back, im pretty sure the battery was like 30 percent or maybe 50 percent? I thought it being mid 70 percent was very strange. Like someone used it, then returned it etc. But if this was returned or used, then Best Buy would say this item is open box then right?


    Again the first thing i noticed were like these light scratches. It isn't that big but it isn't like very very tiny. It looked like if you didn't pay attention, like some gum on it etc thats why i thought it was sticker that i didn't rip off completely. But there was no sticker on it etc


    As for the laptop, i do like it. So I assume most of you would just keep it right? The other thing is this. When i started it up, i typed in my google username and password. Would it be better if i wipe the computer clean and i believe on chromebook its WASH COMPUTER? I believe that means wipe computer and start new again. I'm just a bit confused why there are those light scratches. Anyone have experience with this with best buy etc?

    I like to add something else.


    This laptop is an acer chromebook 14.


    Does anyone know why when i just open my chromebook.. meaning open it to see the screen, the chromebook starts up? For example i didn't even click on the power button and it powers up? Is that how it works? I just shut down the computer. Then i closed the lid. Then i open the lid, then it powers on? It keeps on doing this. Is this normal?

    I also want to mention one other thing. The packaging of it was a bit strange but maybe thats how they are suppose to package it. But in laptops and chromebook, they typically come in like 2 boxes right? Such as the big box and then once you get that part out, there is the smaller box right? When i got laptops before, i recalled it was like this but something sort of threw me off a little with this especially when i saw like some scratches on the far left of it. So i like to have anyone opinion on this.
     
  2. Danishblunt

    Danishblunt Notebook Virtuoso

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    They do sometimes sell the model that is presented, like the test unit which customers use to see if the notebook is something they want or not. You might have gotten one of those, hence the discount.

    and yes, opening the lid should turn it on. It's a chromebook thing.
     
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  3. Primes

    Primes Notebook Deity

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    It is possible that you got a refurbished chromebook. Bestbuy does sell them, and they do sell the Acer 14 refurbished for just under $200. But I would think you would know if you bought one.

    The only way I think you might be able to tell is to try to redeem any chromebook offers for that chromebook. If it says it's already been redeemed you might have a used chromebook.

    You can also do a Battery life test, to get an idea if the battery has been used a lot.

    You can Powerwash your chromebook to reset to a fresh OS if you really want to. If you do, be sure to check "update firmware" when updating if that is an option.

    and yes just as Danishblut said, opening the lid on a turned off chromebook will always turn it on. You can't change that. It's one of the annoyances along with always launching the brower on login.
     
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  4. Drew1

    Drew1 Notebook Evangelist

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    Hi there. How do i try to redeem chromebook offer? I dont plan to do this as i dont plan to buy anything else but is there a way for me to test it out?
     
  5. Primes

    Primes Notebook Deity

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  6. Drew1

    Drew1 Notebook Evangelist

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    when i go there, it shows


    offers for your chromebook


    google drive 100gb storage and allows me to redeem



    In all offers



    Its the same thing...


    So i should click on redeem or not? Because would this void any return i have if i do this? I did not plan to return the chromebook but not only did i notice scratch marks, the usb port has issues recognizing an internal hard drive enclosure on the 2nd port where i have 2 usb ports.
     
  7. Primes

    Primes Notebook Deity

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    It won't void anything. you will be able to return it if you need to. Also the offers are only good for a limited unknown amount of time. If you wait more then a few months to claim the offer it may disappear.
     
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