Dell's Exchange Process?

Discussion in 'Dell' started by jimnms, Jan 4, 2008.

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  1. jimnms

    jimnms Notebook Guru

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    I ordered a Dell M1330 on December 17 and received it on the 20th. It had the older revision A01 MB which has the high pitch noise issue and literally gives me a headache to use the notebook. I contacted Dell's customer service and explained the issue, and he said they would send me a new one. He said he put a note on the case file to send one with the latest revision motherboard. He also said they would send me just the notebook (no other accessories) with a pre-paid return box for the old one and instructions to send it back.

    Today DHL delivered the new one and it is the whole order, everything that I originally ordered and there are no instructions on how to send the old one back.

    Has anyone exchanged a "defective" notebook for a new one, and Is this normal?
     
  2. compsavy

    compsavy Notebook Deity

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    yes, you return the ac adapter and the notebook. you do not need to return any software or manuals. worse comes to worse talk to tech support.
     
  3. lakeshor

    lakeshor Newbie

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    I recently returned a Dell 1721 and they had me put the old computer in the new box but they did provide me with a prepaid return waybill from DHL. You would probably need that for DHL to pick up. On Dell's customer service lines there is a specific option for returns.
     
  4. jimnms

    jimnms Notebook Guru

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    The new one still makes the high pitch noise, so I'm going to end up sending them both back and look for something else. This sucks, because I've been notebook shopping for 6 months, and this is a really a nice notebook (except for the noise) that has almost everything I need and want.
     
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