Dell XPS 15 (Skylake) 9550 Owner's Lounge

Discussion in 'Dell XPS and Studio XPS' started by T2050, Oct 30, 2015.

  1. pressing

    pressing Notebook Deity

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    Wrong. Chrome runs poorly so requires a lot of expensive of ram . . .
     
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  2. MikeBravo

    MikeBravo Notebook Evangelist

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    There's usually more than one video, so perhaps you didn't see a good enough version. I'm not exaclty a pro and I have found it easy to work on my 9550 for the basic things like batteries and memory. The small screws are an issue which means you just have to be careful and take your time.

    In any event, you have to do what's easiest for you so good luck.
     
  3. Drew1

    Drew1 Notebook Deity

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    Hi there. Is your dell xps 9550 the same as mine though? My processor is i5 hq 6300 but still a quad core. I know there is an i7 hq as well for this version. But i think there are 2 version of this laptop for my model. Do you know if that one has the longer battery? Mine is shorter battery. But i think they made a dell xps 15 9550 for 2 different years? So theres many different versions of it. Also how many versions of the xps9550 are there? Because when i bought the battery online from ebay... only way to get it new because did did not have any new in stock... the place i bought my laptop to and battery said i bought wrong battery etc. Like how many versions are there of it. Like i know there is the dell xps 9560 as well but how many different ones?


    Also can someone here find me a video of this on how to open up the xps 15 9550 to install the new ram? And in terms of easy/hardness, would you say its pretty simple for someone that is not tech savy to do this? The thing that worries me is i open up laptop and then jam the ram and then damage it somehow because im not sure how to place it correctly etc. I would have to pay im guessing like 50 dollars to have the guy do it.


    Is this the 16gb ram that is recommended for the dell xps 15 9550? I saw in the reviews when i type in xps 9550 in keyboard, ppl said this works. And would i get dual rank or single rank. I would be getting 2 sticks of 8gb each as my laptop is 2 sticks of 4gb each.


    https://www.amazon.com/Crucial-PC4-...019FRDAY6/ref=cm_cr_arp_d_product_top?ie=UTF8



    Also these below i assume are not compatible or they are? Don't see anyone mention dell xps 15 9550 in the reviews though when using keywords.

    https://www.amazon.com/Kingston-Hyp...00J8E8Y5C/ref=cm_cr_arp_d_product_top?ie=UTF8

    https://www.amazon.com/Ballistix-Sp...06XJ6629Z/ref=cm_cr_arp_d_product_top?ie=UTF8
     
  4. Chang_loo

    Chang_loo Notebook Enthusiast

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    Drew1, for the first part of your question: http://bfy.tw/JsZR

    Regarding the RAM upgrade: I would recommand Crucial SO-DIMM Kit DDR4-2400, the XPS is reported to be a bit critical withe various RAM modules. Anyhow, you shold get a kit (two modules = 2 x 8GB).

    Honestly, reading your posts, I would not recommend to make any changes on your Dell as I am not shure if you would recognise any difference as an unexperienced user.

    The XPS 15 9550 came with two different batteries. A short one for those models equipped with an hybrid Harddrive (M2 SSD and 1TB HD) an a longer (higher capacity) battery for the models with M2 SSDs only.
     
    Last edited: Sep 13, 2018
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  5. SDeP58

    SDeP58 Notebook Evangelist

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    Answers:

    Go to the following link for all the available configurations/versions of the 9550
    https://laptopmedia.com/series/dell-xps-15-9550/

    Forget the video’s as they obviously get too intense and scare you, so instead, go to the following link as it gives you very good & detailed instructions on how to upgrade the ram in the 9550 and suggested ram for purchase as well.
    https://www.windowscentral.com/more-ram-dell-xps-15-9550-9560
     
  6. SDeP58

    SDeP58 Notebook Evangelist

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    I just wanted to give this a try as I never find myself needing to do this. I just ran the newest version of Firefox 61.0.2 with over 30 tabs opened containing a lot of graphics and some background videos, along with MS Outlook & MS Word 2010, and resource monitor read, out of my installed 16GB of memory it was give or take right down the middle with 8GB used and 8GB available.
     
  7. Drew1

    Drew1 Notebook Deity

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    Hey all would like advice on this as i'm freaking out.


    I turned on my dell xps today and when i do, i get that dell logo and then nothing happens, it stays on that logo. I then powered it off and turned it on again few times... same thing, does not load. I have had this happen few times but when it does, it is just one time and then i power it off and power it on and it works.


    Can someone please tell me what i can do here? I'm freaking out right now because i have lot of things on this laptop and i didn't back it up. If it does show the dell logo and power on, does that mean there is a solution to this?
     
  8. SDeP58

    SDeP58 Notebook Evangelist

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    Before it gets to the Dell logo keep tapping on the F12 key and then run the diagnostic choice and see what the results are.
    If it passes everything, try holding down the power button for about 30 seconds and then try to restart the computer.
    If that doesn't work then guess what, you need to disconnect the battery inside the unit and then try powering it back up.

    Finally and for your very much needed information, Always back up your important files & data as these are electronics with micro internal parts & hardware that can go at anytime.
     
    Last edited: Sep 19, 2018
  9. Drew1

    Drew1 Notebook Deity

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    Hi there. I waited for a while and then unplugged any usb that is connected to it such as a usb port hub and my wireless mouse hub. Then i powered it on again and now it finally loads.


    Do you know why this happens? I had this laptop for a bit under 2 years. I started having this problem a bit 1 year into it but it was rare. Such as i would see the dell logo and it stays there... but then i just power it off and power it on again. But everytime i power it off and power it on, it worked. But i say about last year or so, i started seeing this problem happen more frequently but it was like once or twice a month etc. But i was not that concerned because it would power on each time after i power it off.


    Okay what you suggested, if this happens again, i press the f12 and run the diagnostic. So when i get that, what should i see on the screen and what do i do afterward it? Do you want me to take a picture of it with my phone or just tell you what shows on the screen. You say if it passes everything, what would the screen show if it does, and what would it show if it doesn't.


    Also do you know why i'm got this dell logo and not starting? I googled it and from what i read, its a hardware issue?


    The thing is last time when i went to the computer shop to replace to have the guy replace my battery, he had an issue where after he installed the battery, the computer did not even turn on and had this message. I think the message was the hard drive was not recognized i believe but not sure 100 percent. He then took my ssd hard drive and put it on his desktop and it did recognize it. He then put my ssd hard drive back into my dell xps 15 9550 and it still didn't recognize. He checked to see if hard drive and battery was in place and it was. But then later on for some reason, finally the laptop worked instead of having this screen which showed lot of words. I recalled screen was black but there were lot of words in white characters etc. I believe it said it didn't recognize the hard drive... does anyone know what error this would be?


    So should i be more concerned now because of this? Previously when this happened, it freaked me out but not much because everytime this happened, a power off and power on turned it back on. Back i believe i had powered off and powered it on about 7 times here before it finally turned on. Should i go to a repair shop and have them take a look to see if anything is wrong inside?
     
  10. Drew1

    Drew1 Notebook Deity

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    When i say hardware issue, i read that it could be faulty hard drive is what i read. But i also read it could be because battery or ram is not put on correctly
     
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