Dell XPS 15 (9550) list of hardware and software problems

Discussion in 'Dell XPS and Studio XPS' started by mike_nbr, Nov 29, 2015.

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  1. Annihil

    Annihil Notebook Consultant

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  2. ygohome

    ygohome Notebook Deity

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    Can you please describe what [Confirmed] and [Not-Confirmed] means in the first post? Does Confirmed indicate Dell has acknowledged it or that you personally experienced it? And does [Not Confirmed] indicate a stranger mentioned it and no body else?

    This is not a criticism, but wanting to understand.

    Credit to forum users who identifying particular issues (and maybe a forum post #) or Source links would be great as it might help researching the issue deeper for those also experiencing it.

    Thanks
     
  3. mike_nbr

    mike_nbr Notebook Consultant

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    Yes I have all that in mind, I'm still improving the first post and will soon re-organize it, so that it will be easier to read it.
     
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  4. JamesG87

    JamesG87 Notebook Enthusiast

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    I was wondering if anyone has had the issue where if you physically move the laptop screen back and forward it turns the screen black and cuts out, you have to move it again to make the screen come back on.

    Surely you should be able to move the screen back and forward without the screen cutting out???

    We have the latest drivers installed, is this a hardware issue?

    What drivers are you all using and how were they installed? Windows update?
     
  5. JamesG87

    JamesG87 Notebook Enthusiast

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    I have added a 500GB SSD and taken out the 1TB HDD and how to I re-create the RAID with the 32GB m.2 Sata drive??

    There is no instructions of how to do this.
     
  6. mike_nbr

    mike_nbr Notebook Consultant

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    Why do you want to use 500GB SSD with 32GB cache drive? It makes no sense. Just take out the 32GB drive and use AHCI mode.
     
  7. JamesG87

    JamesG87 Notebook Enthusiast

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    So I have it currently setup under Legacy Mode under the Bios.

    When I press F12 to boot into the Bios menu I have two options

    Legacy boot
    m.2 Sata
    Internal HDD - This is where the OS is installed onto

    If I select the Internal HDD it displays no OS is installed.....

    The OS is installed as when I let the laptop just boot up it works.

    Since I have the 500GB SSD, there is no point in having the 32GB Cache m.2 drive in RAID0 correct?
     
    Last edited: Dec 2, 2015
  8. AffinityConsult

    AffinityConsult Notebook Enthusiast

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    If RAID mode is enabled you won't be using native NVMe drivers in windows. The drive is operates on NVMe but there is no additional controller listed in Device Manager.
    In ACHI mode there is a separate NVMe controller listed in device manager.

    If you are in RAID mode then RST drivers should give the best performance.
    If you have no need for RAID or caching, which are both provided by the RST drivers then ACHI should be faster.
     
  9. mike_nbr

    mike_nbr Notebook Consultant

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    In this case both drives use AHCI?
    In AHCI mode the M.2 drive should be disabled, how comes NVMe is listed in device manager?

    Having M.2 SSD + 2.5 SSD (configuration number 1 from my list) is neither for RAID or caching but still it needs RAID mode in BIOS.

    Correct me if I'm wrong, would be best to make the corrections based on the drives configuration here http://forum.notebookreview.com/thr...software-problems.784691/page-2#post-10148705
     
  10. AffinityConsult

    AffinityConsult Notebook Enthusiast

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    In ACHI mode the m.2 drive is in native NVMe mode. I only have the 512GB NVMe drive and in order to use the native NVMe controller I have to keep ACHI mode enabled.

    If I switch to RAID, I have to install the RST drivers.

    I'm assuming the RST drivers handle the NVMe as well as no NVMe controller shows up in Device Manager with them enabled.

    I believe that if you are using both a M.2 SSD and a 2.5 SSD you could enable ACHI mode and allow Windows to install the NVMe Driver. Then you could install the RST driver for the 2.5 drive.

    If you install RST with RAID enabled that driver manages both.
     
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