Dell tech experience?

Discussion in '2015+ Alienware 13 / 15 / 17' started by drumn_bass, May 21, 2020.

  1. drumn_bass

    drumn_bass Notebook Guru

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    Hey everyone.

    As I mentioned in my earlier post, I just got an Alienware M15 R1 about a week ago. It was an open box unit from BestBuy and while it and works brand new, the battery shows almost 16% wear already. I contacted Dell support and after some testing, they offered to replace my battery under warranty. Here is my dilemma. They said they will ship the new battery to their holding facility, then a tech will call me to schedule service. It was stated in the standard terms of service email I got. I also got an email from a tech contractor in the area, advising about C-19 safety measures. Just an automated communication. But then, about an hour later, I get an email from FedEx, letting me know that Dell has mailed a package to my home address (not their holding facility), and it will be arriving here tomorrow. It weights a lb, so I assume it's the battery. So once it comes in, do I just sit and wait for the tech to call me to schedule a visit? Or was their email just a generic one and since they sent the part to me directly I can go ahead and install it myself? I would prefer to do it myself, but I don't want to mess anything up with the warranty process if it's not an expectation.

    Does anyone have any similar experience? What would you do guys?

    Once it's delivered and I can make sure it's the battery, I will probably call or chat with Dell to see if they have a problem with me doing it myself, but I just wanted to ask here too.
     
  2. Muezick

    Muezick Notebook Evangelist

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    I'd be really shocked if installing the battery yourself voided the warranty. They make the solid state drives and stuff replaceable, right? gotta open it up for that, right?
     
    Vasudev likes this.
  3. 2CPU

    2CPU Notebook Evangelist

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    Toss it into a fire for safety.
     
    Vasudev and Rengsey R. H. Jr. like this.
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