[Dell Studio 1745] - Fan issue

Discussion in 'Dell' started by Delite74, Jan 11, 2010.

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  1. Delite74

    Delite74 Notebook Enthusiast

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    Hi everyone,

    On the new Dell studio 1745, fan goes on and off like an hair dryer:

    Symptop:
    The fan is completely stopped and kicks on like an hair dryer for about 10s.
    This happens from 1 time every 2 minutes to 3 times per minute and occurs whith an idle processor (< 10%). This is very unusual and disturbing.

    On a regular laptop, as I usually see, the fan should spin all the time silently at low speed according to low processor activity and should speed up by steps, according to the processor heavy load.

    Some other users on French and German forums also noticed this issue.
    Dell changed my motherboard as well as the fan but it didn't solve the problem. I guess it is due to a bad bios...?

    - Did you also noticed this problem on your Dell studio laptop ?
    - How does it work with yours ?
    - any information ?

    Thank you for your help, information or suggestions.

    Don't know the Dell escalation process to report the problem to technical team...
     
  2. allfiredup

    allfiredup Notebook Virtuoso

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    Sorry to hear you're having this issue. I dealt with a very similar problem on my Studio 1535 and the solution, ultimately, was replacing the 1535 with the newer Studio 1555 (warranty replacement). That was AFTER four repair attempts including a new motherboard, fan controller, fan assembly, heatsink and various other thermal management components!

    Have you updated to the most recent BIOS revision available from Dell. The newest version appears to be A02 released on 11/15/09- LINK

    Other than that, you should inform Dell that it's time for them to replace your system! I recommend being polite, but firm, until they do so.

    Good luck and I'd be interested to hear how things work out for you....
     
  3. Delite74

    Delite74 Notebook Enthusiast

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    Hi allfiredup,

    Many thanks for taking the time to reply.

    The laptop is new and everything is up to date (Bios A02, all Dell drivers, windows update, firewall and virus protection).
    As I noticed the issue first with the A01 Bios, I upgraded to A02, but it solved nothing.

    So far, and according to your experience, I don't see any other cause then a Buggy Bios.
    Ultimately, it could also be due to bad motherboard series or even a bad motherboard design, but i don't think it's the case.

    - Do you agree that the fan should always spin, at least at low speed, when the laptop is not running under heavy load ?
    - How long did you try to solve the problem until you upgraded to 1555 ?
    - Do you remember the last 1535 Bios version at the time Dell changed your laptop ?

    I have to call Dell back and see what could be the next step. I will do a post as soon as I get further information.

    Very sad situation considering that otherwise, it's a great laptop...
     
  4. allfiredup

    allfiredup Notebook Virtuoso

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    The source of the fan control issues for my 1535 (and for several other NBR users at the time) was due to motherboard flex. The 1535 had the least structural rigidity of any laptop I've ever owned. As a result, the motherboard was subject to undue stress any time the system was lifted off a solid surface. This particular set of problems was more erratic than what you are experiencing, but they could still be related. Here is a posting from another 1535 user with photos detailing the particular motherboard flaw- LINK

    Under light load, I don't expect the fan to be running constantly at an audible (noisy) level...if it runs so quietly that I can't hear it, I don't really care. But I find it unacceptable for the fan to cycle from low to high speed every few minutes when the system isn't under heavy load!

    In both the 1535 and 1555, there have been complaints of excessive fan activity and/or noise on models with a discrete GPU (ATI 3450 or 4570). Whether your problem is caused by a hardware flaw or due to a BIOS with hyperactive/overprotective thermal protection settings, your graphics card could also be a factor.

    The 1535 performed flawlessly for the first four months I owned it. The only time I recall hearing the fan during that period was under sustained, heavy loads (very few times).

    Once the problems surfaced, it was just over six months before I finally got the replacement unit (1555). It's actually my fault that it took so long. At the first sign of trouble, I bought a new Dell Latitude E6400 to replace the 1535. I planned to sell the 1535 when Dell completed the warranty repair (I sold the 1555 when I finally got it). When the first repair didn't fix it, I was so frustrated that I tossed it aside for about two months before taking any action.

    Instead of a specific time period, I consider three (or even two) unsuccessful repair attempts to be time for a replacement.

    A6 was the newest revision and I had installed it. I also tried rolling back to each of the previous BIOS versions and it made no difference in fan behavior.

    If you don't get results from Dell, either by calling or using the email address I posted, feel free to send me a Private Message with your email address. I will send you the letter that I sent to Dell that got results. I also have a list of emails for most of the Board of Directors, which is a last resort tactic that DOES get results if all else fails! :D
     
  5. oblomschik

    oblomschik Notebook Evangelist

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    I must say that I can't really hear the fan spinning under light load on my 1747 box. It's not very load under full load either. I think you will have to call this one in.
     
  6. xxbbb

    xxbbb Notebook Enthusiast

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    I think i kind of understand what you are talking about.
    The fan seems to run on a timer rather than temperature controlled when the computer is in light load....(or when the temperature is under a certain point)
     
  7. Pain Elemental

    Pain Elemental Newbie

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    Hi all,
    greetings from Germany! ;-)

    I also have a Studio 1745 and have the same fan problems. I have also posted this in the Dell Community Forums:
    http://en.community.dell.com/forums/t/19315633.aspx


    I found out that I can make my notebook silent by creating a new "Energy Savings Plan" in the Windows Control Panel.
    Most important setting is the graphics card! You have to set it to "max. battery saving" instead of "optimum performance", also when the notebook is connected to the power supply.
    This way my book is silent, if there is no load or only few load.

    But still, the fan control is really bad! Shame on you Dell!

    Regards
    Bernd
     

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  8. Charles P. Jefferies

    Charles P. Jefferies TG Lead Moderator Super Moderator

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    This thread has been re-opened by popular demand.
     
  9. dandv

    dandv Notebook Consultant

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    Thanks Charles! PS: 33k posts? Holy Moses. When do you sleep?

    Anyway, just wanted to say that the customer_advocate@dell.com address has been dead since August 2010, if not earlier.

    There is a post dated from 2007, that lists e-mail addresses of Dell hotshots. If someone has current information, it would be great to start a new thread.
     
  10. ankushkool

    ankushkool Notebook Enthusiast

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    Can someone confirm in which direction the fan rotates in Studio 17? due to some reason the air is not exiting from back of my laptop!
     
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