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Dell Representative (Technician)

Discussion in 'Dell' started by GabeZ, May 20, 2008.

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  1. GabeZ

    GabeZ Information Technology

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    Hi everyone,
    I'm rather new to this particular forum, but I would like to introduce myself as an external representative of Dell. By external, I mean that I am a contractor that provides onsite warranty repair and diagnosis for systems that Dell could otherwise not reach. I would like to offer my help in troubleshooting and diagnosing. Unfortunately, being an external representative, my tools and links to news and development are very limited. However, I'll do my best to help pinpoint issues and direct you in the right direction of support.

    Thanks,
    Gabe
     
  2. Kreeeee

    Kreeeee Notebook Evangelist

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    Welcome to the forums!

    Do you know if there is a revised heatsink being designed for the m1330 to stop the GPU reaching 105 degrees C during use?
     
  3. GabeZ

    GabeZ Information Technology

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    Hi Kreeeee,
    Currently, I haven't been informed about any changes to the heatsink. Normally, as a technician, we often are the last to find out. I'd imagine that because of it's design, a new revision of the bios with adjusted fan tables would be used instead of a new heat sink design.
    The chipset, video card, and processor all share the same heat sink, as you may have noticed. It's not uncommon for the temperature to be on the high side having all three chips sharing the same heat. I'm sure the development team is aware and currently looking for a solution.

    Gabe
     
  4. The_Observer

    The_Observer 9262 is the best:)

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    Good to have you around.Welcome
     
  5. Kreeeee

    Kreeeee Notebook Evangelist

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    Thanks for the feedback :)
     
  6. carldaru

    carldaru Notebook Consultant

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    Welcome GabeZ!

    I love how Dell has people searching forums for problems that customers have. It really shows that they do care and are trying to reach out as much as possible to their customer base and support them.

    Again, welcome to the forums!
     
  7. Cin'

    Cin' Anathema

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    Welcome to the Dell forum! ;) :) :cool:
     
  8. GF[BE]

    GF[BE] Notebook Consultant

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    Hey GabeZ, I mailed Dell Saturday to ask if they could send me some new RAM sticks or have a technician repair it. I still haven't received an answer, even though I always receive a reply within 24h. Does this mean that they have just sent the RAM sticks without replying?
     
  9. NBRUserInMN

    NBRUserInMN Notebook Enthusiast

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    Welcome!

    Hope you enjoy your stay.

    :cool:
     
  10. GabeZ

    GabeZ Information Technology

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    Hi GF[BE],
    Normally, RAM sticks are a CRU (Customer replaceable unit). You may want to call and find out if they are going to provide onsite service (this can be requested). Usually they provide a DPS number related to your repair. I would suggest calling to make sure that they actually received your request, and that they are working to help you resolve it.

    Gabe
     
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