Dell replacing my faulty XPS 9575 2-1

Discussion in 'Dell XPS and Studio XPS' started by Jon5465, May 7, 2020.

  1. Jon5465

    Jon5465 Notebook Enthusiast

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    Hi all,



    im at a bit of a loss as to what to do here and would really appreciate some advice.


    I purchased a refurbished xps 9575 2-1 with 8th gen i7, Vega M GL, 16gb ram, 512 ssd, 6 cell battery & 1080 screen around 4 months ago.


    i won’t go into too much detail but I’ve had no end of issues with the laptop virtually from day one, and have likely spent at least 3 hours a week since purchasing it on the phone to dell tech support.


    in summary the following is faulty with the laptop, many of these items have already been replaced by dell with the issues still persisting:



    - jumpy trackpad which sometimes cuts out or randomly clicks either left / right mouse button. 2 new trackpads fitted.

    - sporadic screen which flips 180 degrees as if in tent mode while in laptop mode. Complete reinstall of windows.


    - Killer WiFi card failure. New killer card keeps failing.


    - Keyboard issues. Keyboard replacement



    - blue screen memory failure issue



    - thermal / fan issues while not under stress.


    there are a few other niggley issues too which I won’t go into such as dead pixel & charging problems.


    after pushing dell for 2 months to replace the entire laptop rather than swapping out piece by piece the individual failing items they finally agreed one month ago. However, due to Covid-19 they have supply / stock issues and have offered me what they say is an upgraded alternative replacement laptop as they have no refurbished 9575s in stock.


    they have offered me as a replacement a non touchscreen FHD 7590 with 9th gen i7, GTX 1650 GPU, 8 GB ram, 3 cell battery & 265 GB SSD.


    i can see the CPU & GPU are enhanced from what’s in my 9575 but the RAM, battery & SSD are down speced from my 9575. Also, the FHD will be matte non touch whereas my current 9575 is glossy touchscreen.


    I desperately need a functioning laptop and am struggling to wait for a suitable refurbished 9575 to become available.


    they have actually shipped me the 7590 today for me to review and compare. I can either send back my 9575 and keep the 7590 or simply hold onto my 2-1 until they find a replacement and send back the 7590.


    Should I take them up on the offer and keep the 7590? I like the fact that the ram isn’t soldered and is therefore upgradable, which I would do to 32gb. Likewise with the SSD. Also, I didn’t much use the touchscreen but I think I would be sad to not have the option anymore. Also, the new battery is only 3 cell whereas my 9575 is 6 cell.


    i really don’t know what to do. Would you take the 7590 and upgrade the ram, ssd & battery?



    i work as an architect and use photoshop, Indesign, illustrator, AutoCAD, 3DSmax, sketchup etc as well as some light gaming ( Witcher 3, Subnautica etc )

    thank you so much for any advice you can offer.
     
  2. Schmoo2k

    Schmoo2k Notebook Consultant

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    The answer probably comes down to how often you use it in "Tablet" mode? As a 9550/7590 owner, I know when I fly economy I really wish it was a 2 in 1 (but that is about the only time)
     
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  3. Jon5465

    Jon5465 Notebook Enthusiast

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    My wife used it in tablet mode occasionally when browsing the web etc in bed, but I think we’ve only done this max 3-4 times in the space of 4 months.
    Still, is the enhanced CPU GPU worth sacrificing the option entirely?
    Is the 7590 considered to be a better machine all in all?

    thank you for the reply.
     
  4. kojack

    kojack Notebook Virtuoso

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    IMO, I would always buy a 2 in 1 now. If you don't use it it's not going to change using the device as a laptop. However, when you NEED it, and don't have it you wish you did. Thats how I look at my devices. We have 2 dell 2 in 1's and would never have a "regular" laptop again. I would grab the new xps 15 2 in 1.
     
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  5. custom90gt

    custom90gt Doc Mod Super Moderator

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    The 7950 is faster in just about every aspect. It comes down to what you want from a laptop. It doesn't sound like you really utilize the tablet mode (I know I sure don't).
     
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  6. Jon5465

    Jon5465 Notebook Enthusiast

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    this is exactly my frame of mind at the moment. I’m inclined to send back the 7590 and just wait it out until the covid -19 pandemic has passed for a replacement.
    They have also offered me a refund but as I would essentially go ahead and purchase another 9575 I didn’t see the point in taking them up on it.
    Only benefit would be Fresh 1years warranty with a new machine WHEN they become available again on dell Outlets refurbished site.

    I think the CPU is 10% better but the GPU is a significant 50% improvement.

    Also, the 7590 comes with both USB C & USB 3 whereas the 9575 is quite limited only offering USB C.
    I think it’s going to come down to the live comparison when the machine eventually arrives from China or wherever dell store their refurbished laptops. Could be a while before it turns up considering the lockdown etc lol.
     
    Last edited by a moderator: May 8, 2020
  7. custom90gt

    custom90gt Doc Mod Super Moderator

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    Yes the 7590 is quiet a bit better. Even the screen is probably better although the 9575 wasn't bad at all, it depends on if you prefer matte vs glossy. Dell refurbs come from Tennessee. Computer stores are essential businesses so is shipping, you shouldn't have an issue getting it in a timely manner.
     
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  8. Jon5465

    Jon5465 Notebook Enthusiast

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    I’m based in London, UK so I wonder whether my laptop is coming from the US. I have read that Dell stores their refurb models in China.
    Thanks for the reply.
     
  9. custom90gt

    custom90gt Doc Mod Super Moderator

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    Ah I didn't know that. They may store them in china for countries outside of the US. AFAIK China is all but back up and running, however I don't know how the UK is. Let us know what you think about the 7590 though.
     
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  10. Jon5465

    Jon5465 Notebook Enthusiast

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    one other thing, in what way is the Matte FHD IPS on the 7590 better than the glossy screen on my 9575?
     
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