Dell Precision 7740 Sleep Mode - Black Monitors/Restart

Discussion in 'Dell' started by Tofik, Nov 20, 2020.

  1. Tofik

    Tofik Notebook Enthusiast

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    Greetngs,

    Alas, I cannot precisely the exact moment of the annoying changes in sleep mode.

    It is possible that an nVidia RTX Quadro 5000 driver could be a culprit.

    No configuration, apart that above, has been made to the power setting.

    At present after putting the laptop workstation in a sleep mode, the computer wakes up on the keyboard key pressed but the monitors are black.

    What is more bizarre when I turn off/on the first in a chain (dell monitor connected to the second) the laptop restarts.

    I have clean reinstalled the driver, updated BIOS - all in vain.

    I would be deeply thankful for any piece of helpful advice.



    Dell Precision 7740
    Nvidia RTX Quadro 5000

    Two Dell additional monitors connected in chain and via usb type-c single cable to the laptop.

    Windows 10 Entreprise.
     
  2. baconRain

    baconRain Notebook Enthusiast

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    Have you checked in the Events Viewer that the System Event reported unexpected system reboot?
    If you are already working on a clean image isntall then maybe check in the Devices Manager. Menu, View -> Show Hidden Devices (or something similar). In the Devices List expand the System Devices and try to find Intel Watchdog Interface. Try uninstalling it, with the option checked for "uninstall drivers for thsi device".
    Set sleep timer for 1 min and check if the problem repeats.
    In a worst case you may reinstall the system image, as I understand this is a new machine?
     
  3. Tofik

    Tofik Notebook Enthusiast

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    Hullo,

    Thank you very much.

    No this not a brand new machine.
    I've got to mentioned entry in Device manager - Intel Watchdog Interface.

    I have found four critical events:
    A problem has occurred with one or more user-mode drivers and the hosting process has been terminated. This may temporarily interrupt your ability to access the devices.

    In a detail tab:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-DriverFrameworks-UserMode" Guid="{2e35aaeb-857f-4beb-a418-2e6c0e54d988}" />
    <EventID>10110</EventID>
    <Version>1</Version>
    <Level>1</Level>
    <Task>64</Task>
    <Opcode>0</Opcode>
    <Keywords>0x2000000000000000</Keywords>
    <TimeCreated SystemTime="2020-11-20T18:57:00.613806200Z" />
    <EventRecordID>31568006</EventRecordID>
    <Correlation />
    <Execution ProcessID="908" ThreadID="1080" />
    <Channel>System</Channel>
    <Computer>xxxxxxxxxxxxx</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <UserData>
    - <UMDFHostProblem xmlns="http://www.microsoft.com/DriverFrameworks/UserMode/Event">
    <LifetimeId>{cea1c2df-0592-477f-a584-f69a6f30e8ad}</LifetimeId>
    <Problem>3</Problem>
    <DetectedBy>2</DetectedBy>
    <ActiveOperation>3</ActiveOperation>
    <ExitCode>259</ExitCode>
    <Message>72448</Message>
    <Status>4294967295</Status>
    </UMDFHostProblem>
    </UserData>
    </Event>

    Thank you in advance for any suggestions, if any.

    PS
    It seems that restoring/reverting to the previous version of nVidia (clean install) driver solved the issue.

    I am curious, alas not having much knowledge, what caused the problem with the very driver.
    Usually I have no issue installing the update.
     
    Last edited: Nov 20, 2020
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