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Dell - Order Experience India

Discussion in 'Dell Shipping Order Status and Customer Service Is' started by Crazysah, Dec 2, 2009.

  1. yashasvi08

    yashasvi08 Notebook Consultant

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    hey order status is showing like this , still how long for delivery

    05-Aug-2011 Order Received
    05-Aug-2011 Order released to manufacturing
    07-Aug-2011 Manufacturing Build Complete
    07-Aug-2011 Ship from Factory
    07-Aug-2011 Uplift
    12-Aug-2011 Arrived in Main Hub

    EDD is aug 19th ..............y is it so late ? once in main hub shouldnt i get it in 2 or 3 days ??
     
  2. rmzzz

    rmzzz Newbie

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    Order confirmed for a Dell XPS L502X Direct Base laptop on 30/08/2011 in Mumbai, India. Following is the configuration:

    Intel Core i3 2310M processor 2.10 GHz
    15.6" (39.6cm) HD (1366x768) WLED display with TrueLife(TM)
    4GB 1333MHz DDR3 SDRAM (1 x 4GB) 1
    500GB 7200RPM Hard Drive
    1GB NVIDIA® GeForce® GT 525M graphics with Optimus
    6 Cell Primary Battery
    Genuine Windows® 7 Home Premium 64bit (English)

    The EDD was showing 21/09/2011 a couple of days back. But now it is showing that it will take them 3 business days to update EDD. The status meanwhile is 'work in progress'. Any idea by when should I realistically expect the machine?
     
  3. mihir2412

    mihir2412 Newbie

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    hey i would like to know how much did u buy it for?
    i ordered a dell inspiron 15r on 5-9-11
    my EDD is 22 its longer than what the dell representative had said 10 to 12 days.
    how much much did ur laptop cost i paid 35000 for a
    intel i3
    3gb ram
    320gb hard drive
    512 mb intel hd graphics
     
  4. 123javed123

    123javed123 Newbie

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    I ordered my Dell XPS 15, i7 2670QM, 8gb ddr3, 2gb Nvidia, backlit, FHD, BD PLayer on 16th and Courier boy called me that today I am going to get my laptop in afternoon..............cant wait to handon my new lappy... :)
     
  5. abhishek12rai

    abhishek12rai Newbie

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    Hi,

    I have ordered Dell Laptop on 24th August 2011 with Order No. 840464057 through Sales Guy named Jagroop Singh and EDD was 20th Sept 2011.
    Initially this order has some shortage of material which got completed and Manufacturing was completed on 10th Sept 2011.
    After that i constantly called sales person and customer care for delivery but unfortunately there was no declaration copy for custom clearance.
    Then declaration copy was sent by sales guy on 20th sept 2011 and received on 22nd Sept 2011.
    I was so fedup with their approach towards order execution and customer delivery commitment that i came up and asked for order cancellation and refund of my amount.
    After that one sales manager called me and asked for excuse and committed shipment will be done today, so i agreed for shipment.
    But again their commitment failed and till date i.e. 29th Sept 2011, material has not cleared custom clearance.
    Even for refund detail i shared Bank Detail with Mr. Srinivas but still got no confirmation when will i get my amount refund.
    This is very bad experience with DELL.
    Please help me out.

    Regards,
    Abhishek Rai
    9760021993
     
  6. vineeshp

    vineeshp Newbie

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    Here is how things went for me.
    I ordered on 12th via DELL Employee.

    13-Oct-2011 Order Received
    16-Oct-2011 Order released to manufacturing
    17-Oct-2011 Manufacturing Build Complete
    19-Oct-2011 In Transit
    19-Oct-2011 Arrived in Main Hub
    20-Oct-2011 Dispatch to Local Courier

    ----------------------
    Bluedart status: Picked up on 18th and I got it today (3 30PM) on 20th.

    Dell Inspiron 15R: i5 2430 / 640 GB HDD / 4GB RAM / NVidia 1GB
     
  7. pspknightx

    pspknightx Notebook Consultant

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    My laptop still not yet received :(

    01-Nov-2011 Order Received
    01-Nov-2011 Work in Progress
    03-Nov-2011 Manufacturing Build Complete
    04-Nov-2011 Ship from Factory
    04-Nov-2011 In Transit
    04-Nov-2011 Uplift
    05-Nov-2011 Arrived in Main Hub


    But my Bagpack arrive already :\ which is yesterday ...
     
  8. spagetti123

    spagetti123 Newbie

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    I've placed an order for Dell xps 15 on 3rd November.
    Their order tracking tool is showing 'order received' from the day one.
    I called their customer care six times and they deliberately disconnected
    the call when I asked them for status. Today I see that my order got
    cancelled due to some unknown reason. I want to cancel the order.
    I paid them partially with credit card and cash. Can anyone please let
    me know how long it can take before my money gets credited to my credit
    account once I cancel the order.
     
  9. sid27ray

    sid27ray Newbie

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    Hi Guys,

    Although i maybe wrong for the config i picked, but here are the following:

    Dell Vostro 3550, 2nd gen i-5, 4gb ram, 500GB HDD, 15 inch screen, windows 7 prof, Intel HD graphics 3000 (coz i didnt need that much of graphics). Also, i added accidental damage services coz Dell doesnt give complete cover on vostro, it gives only on inspiron.

    Seeing the crowd posting here, it seems i may hv messed around a bit with the config :p, but i'm kind of happy coz i need to run this lappy for the next 4 yrs or so, atleast :) And btw, i ordered it on 21 Nov 2011. They gave me an estimate DOA as 9 Dec.
     

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