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Dell - Order Experience India

Discussion in 'Dell Shipping Order Status and Customer Service Is' started by Crazysah, Dec 2, 2009.

  1. Crazysah

    Crazysah Notebook Evangelist

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    Hello guys,

    How many of you have ordered the laptop from India? What is your experience?

    I ordered on 13th November and got an EDD of 26th November. Called them up on 26th November and they said it will definitely come on 1st December and offered me a free blutooth headphones.

    I called yesterday and today and the dell representative is not picking up her phone. Called the direct number and they said it hasn't come cause of a change in shipping address. I never once changed my shipping address.

    Anyone know a number of a dell representative I can call (a direct number) to get this all sorted and get the laptop here?

    Thanks
    Crazysah
     
  2. djpindia2

    djpindia2 Newbie

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    I had ordered the laptop on 6th of OCT 2009 and my order got cancelled and a new order was posted everytime my order got cancelled. i hope my latest order will on 3rd of december as my previous EDD was 30th of November.

    Anyone received thier laptop or got any confirmation that the manufacturing or build is complete.

    The mobile number of the dell representative will be mentioned in the quotation sent to you Crazysah

    Is it that the dell guy offered a bluetooth headset for the delay in delivery.:p
     
  3. Virtualsk

    Virtualsk Notebook Enthusiast

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    What is the name of Person you were in contact with ?
     
  4. Crazysah

    Crazysah Notebook Evangelist

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    Is your tracking number working?

    The dell representative called up and said there would be more delays. My dad is now demanding free upgrades. Lets see what happens.

    The dell *woman* offered a bluetooth headset for the delay in deliver. Hopefully more stuff now.

    @Virtualsk - Who were you in contact with? I was with some Anna woman...
     
  5. Virtualsk

    Virtualsk Notebook Enthusiast

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    I ordered Laptop from Deepti. why dont you try sending mail instead of calling ?
    Generally, their mails are being tracked, so you may get reply soon.

    I used to call her and ask about my order...but then I stopped wasting my money. I drop a mail and normally i get reply soon.

    You can try it out.
     
  6. Crazysah

    Crazysah Notebook Evangelist

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    Tried emails already. She called this morning and my dad asked when it would come and she hasn't called up since.

    How about your tracking number?
     
  7. Virtualsk

    Virtualsk Notebook Enthusiast

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    Did you already have your order number ? What is the online order status saying ?

     
  8. Crazysah

    Crazysah Notebook Evangelist

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    When you go to check your order status, the order number comes.

    Current Status: Work In Progress
    Estimate Delivery Date: To be advised. Please check this site at later time. For further enquiries please submit your request: here.

    Just says work in progress since day 1. It used to say deliver date of 26th November.

    13-Nov-2009 Order Received
    13-Nov-2009 Order released to manufacturing
     
  9. Virtualsk

    Virtualsk Notebook Enthusiast

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    If this is your first order, then your order is still in Production and will be built soon.
    i order on 16th Oct, and today it got into Manufacturing Build Complete.

    Wait for a while, and do check Order Status regularly...Frankly, Calling Dell will only cost you money.
     
  10. Virtualsk

    Virtualsk Notebook Enthusiast

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    Your order is still in production...which mean, it will take a while to build.
    Mine is order originally on 16th Oct, and i got into Manufacturing Build Complete state today.
    .... Wait for a while...Check Order Status page regularly and you will get EDD soon...

    Calling Dell will only cost you money,...instead do conversasion on phone.
     
  11. Crazysah

    Crazysah Notebook Evangelist

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    Yes. It is my first order. My dad is the one who is talking to them. He doesn't like it being delayed for so long. Should I just cancel it and re-order it and try and get a free 6GB RAM upgrade or something?

    If it does get cancelled then how will I get to know?
     
  12. Virtualsk

    Virtualsk Notebook Enthusiast

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    You will have to ask your Contact Person to get new Order number if current order is
    canceled.
    You can go for HP if you wish to..
     
  13. Crazysah

    Crazysah Notebook Evangelist

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    So you think it has been cancelled?

    They are saying it will be delivered on Wednesday now... I don't know how true that is...
     
  14. Virtualsk

    Virtualsk Notebook Enthusiast

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    what is the status of your order on Dell Order Status page ?
    that is what your current status is....i am not saying that its canceled...but if it is , you will get new order number from dell...

    I would not recomend buying any other machine in comparision of XPS 1645.
    except , you are buying Alienware.
     
  15. Crazysah

    Crazysah Notebook Evangelist

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    Well, my dad is getting really fed up. I just wrote an email for him to send. It was a very angrily toned email. Basically I asked for compensation and/or upgrades or else I would cancel. Let's see what happens now...

    My order status still says Work In Progress ever since day 1. Lets see what happens.
     
  16. Virtualsk

    Virtualsk Notebook Enthusiast

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    You will be lucky if you get any of that...as i told mine took around 3 orders to go into Manufacturing Build Complete.

    If you cancel if, they wont mind it but you will not get your money back soon...due to so called process dell have....If your dad is in hurry, you better cancel it and go for HP.
     
  17. Virtualsk

    Virtualsk Notebook Enthusiast

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    You would be lucky if you get any of those....Mine took 3 orders to have status as Manufacturing Build Complete.

    If your dad is in hurry then ask him to cancel it and go for HP. However, Cancellation process also takes some time. .. but not sure.
     
  18. Crazysah

    Crazysah Notebook Evangelist

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    Yeah. Let's see what response I get to the mail... Mine is the exact same order as yours.
     
  19. Crazysah

    Crazysah Notebook Evangelist

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    Just got an update. My dad never sent the mail. I checked the status online and the order was cancelled this morning. My dad then sent a really angrily toned mail. I also saw him send the mail. Hopefully something can be done of this now...

    @ Virtualsk - When are you getting your laptop?
     
  20. Virtualsk

    Virtualsk Notebook Enthusiast

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    Just Got SMS from BlueDart...its shipped to pune....I will be getting it today.
     
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