Dell Laptop Order Stages Wiki

Discussion in 'Dell' started by Spliner, Aug 15, 2007.

  1. Risco

    Risco Notebook Deity

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    How long does it take for my order to show up on tracking?
     
  2. skrallbe

    skrallbe Notebook Enthusiast

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    hey,

    I ordered a Dell N7720 last Friday.
    Monday I made the transaction and I got an e-mail that everything was received and that my order was confirmed.
    In the last e-mail there was a link to track my order (status). However, when I go take a look at all my past orders, there is none showing.

    Should I be worried?

    Thanks for your time.
     
  3. yeuemmaimai

    yeuemmaimai Notebook Consultant

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    Ordered my PC on Aug 10 and had it by Aug 14 from the Dell Depot. Ordered another machine from Dell on the same day and had it by Aug 21. Both times the machine arrived the next day after receiving the shipping e-mail around 10pm. It took another day after delivery received for each machine to show in the system as active with warranty.
     
  4. Retro_UK

    Retro_UK Notebook Geek

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    In reality, how long does it take for tracking details to come through?

    Ordered on the 30th April with an estimated delivery of 8th May - tomorrow. Planned my week around being home the 8th and 9th to make sure I'm around as I didn't want them trying to leave it with the neighbours in the flats here.

    Now I have a shipped notice on the website (but no email - is that normal?) and a very vague "you will receive a tracking number within 3 days. Which seems extraordinarily long for a tracking number to come though.

    I really need to plan out what days I can be home and need more than a days notice really. I've gone from being excited to being frustrated that it is taking so long and the 8th May seems to have gone out of the window and it could be....well next week? Who knows. Not the best service I have ever encountered I must say.

    edit: tracking came through with estimated date of 9th May. All good. Just refreshed the delivery page and now says 13th May. That means it will be one day off being two weeks since I ordered it before I'll receive it.

    Don't think that is too great to be honest and would certainly make me hesitant to recommend Dell to anyone wanting a machine fairly quickly. Having to wait two weeks is unacceptable in my opinion

    Well, as an addendum to the above, this is turning into the shoddiest online shopping experience I have ever had. Bad enough having my delivery date delayed by several days. The tracking link from the Dell website no longer works and tells me the tracking information is incorrect so I can't track it at all at the moment.

    Then there are the Dell forums, where they kindly inform you that they take 48 hours to respond to messages. Quite why I have to wait 48 hours when I want to check up on an item I paid nearly £1000 is anyone's guess.

    And through all this I haven't had a single email keeping me informed of shipping status etc. Awful experience so far :/
     
  5. fireztorm

    fireztorm Notebook Enthusiast

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    How accurate is the "preliminary ship date" estimate when adding a laptop to cart?
    It says preliminary ship date 12/09, what are the chances I'll have the machine by 12/10 (NBD shipping)?

    Thanks
     
  6. Cincinnatux

    Cincinnatux Notebook Guru

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    Preliminary ship date presumes no delays. At present, Dell is waiting on a backlogged order of IGZO displays, which has added something like 6 weeks to the original preliminary ship date. If you ordered a 15 inch Inspiron, on the other hand, the preliminary ship date and the actual ship date are the same because Dell isn't experiencing any delays with that system. YMMV.

    via Tapatalk and my S4
     
  7. Poloko

    Poloko Newbie

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    I called the number and all it said was in processing but the web says in production
     
  8. alaskanjackal

    alaskanjackal Newbie

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    After having my order canceled due to Dell's incompetence (trouble authorizing the credit card and absolutely no communication from them about that and not resolving it despite two calls to their credit card authorization department), I escalated it to the executive level and received a call from a salesperson who was able to recreate the custom order and make sure it went through and offered waived overnight shipping fees and expedited the production.

    The order was placed and I now have an order number (on the first order, it never got past the purchase ID stage) and payment has been taken from the card. However, it's been a day and the order status still just says "Status: Confirmed" on Dell.com (and "the order is being processed" on the 800 number automated system).

    I can't find any reference to an order status of "Confirmed" anywhere in this thread or anywhere else on Google. Any ideas what "Status: Confirmed" means?
     
  9. alaskanjackal

    alaskanjackal Newbie

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    OK, so after four days of no change in order status, I contacted my salesperson again and he said their internal tool shows "In Production." The website still shows no indication of any change, and if the "progress bar" at the top is any indication, looks like they now only give three stages (Confirmed, Shipped, and Delivered).

    Have they stopped exposing their order stages at all online? Pic below of the (new?) order status page.

    Edit: Oh, wow, new news from the order status phone number: "Your order was shipped on June 13. Expected delivery is June 14." Uhh, today is June 7. I know that the Malaysian time zone is ahead of us, but I'm pretty sure it's not 6 days in the future there...

    [​IMG]
     
  10. Meerkat1990

    Meerkat1990 Notebook Enthusiast

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    Yes, the new system only has 3 statuses and if you get stuck more than 3 days on confirmed it doesn't look good. I've had one stuck for 7 business days and all they can tell me is that it's on hold. Not a credit hold and it doesn't look like the parts needed to build it are unavailable, just "on hold". I'm told it'll get right by the end of the week. They keep offering addl discounts to not cancel the order. Soon it'll be free but it won't matter since it will still be on hold and my free computer will never ship. :)
     
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