Dell Email Address and an A-51 Motherboard in Russia

Discussion in 'Alienware' started by FrozenSolid, Nov 26, 2020.

  1. FrozenSolid

    FrozenSolid Notebook Evangelist

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    I am in Russia and I need to buy a new motherboard for my Area 51 and I would like the email address for either Tech Support in Russia or America.

    The short story is I have broken the socket off the motherboard for the Tobi Eye Tracker and I need to buy another motherboard but this where it starts to get messy. I bought the computer in Australia but I am now working in Russia so when I contacted Tech Support using SupportAssist and I explained the situation their response was call this Russian number. Well the number was incorrect and doesn't work so I asked again for the email address. The response was another Russian Number and the American Tech Support phone number. Well I am 8 time zones away from Moscow and I would much prefer to email them or even the American Support site but I don't want to be calling American Tech Support from Russia.

    Does anyone have the email address for the Russian Tech Support or a contact in Dell that might be able to help me out?

    Also Support Assist is reporting a Hardware Issue but I can't seem to work out how to see what that issue is. Is there any way to see what the Hardware issue is without contacting Tech Support?
    Last edited: Nov 26, 2020
  2. senso

    senso Notebook Deity

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    The connector should be easy to repair/solder a new one, instead of buying a whole new motherboard for such a minor thing..

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