Dell Delivery Time

Discussion in 'Dell' started by yru, Dec 5, 2017.

  1. yru

    yru Newbie

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    I have ordered Dell laptop Inspiron on 23rd November but tracking shows pending for last 13 days. Dell customer services saying it is still in Transit, syncreon saying "Talk to dell as they may have not physically shipped". Don't know whom to believe. Is this delay due to Xmas shoppers?

    23/11/17 23:00 PENDING.
    23/11/17 23:00 CHINA DEPARTED MANU.FACILITY

    Has anyone ordered Dell laptop recently and got delivered?
     
  2. kojack

    kojack Notebook Deity

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    Vru, This happens with dell. I ordered my 24" touchscreen and in the beginning, it showed approx. a week shipping time to me. Then, about 4 days later, they showed a delivery date of Dec 23rd....I was like WTF? But after talking to the agent on the phone, they assured me my monitor would be here at the original date, and it was! I am not sure on the china postal/shipping systems. But thats my experience with Dell in Canada. Hope you get it soon!
     
  3. yru

    yru Newbie

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    Hi Kojack,
    Thanks for sharing your experience with Dell. The problem is nothing has been updated for my order yet. ETA is still showing 4th of December. If Dell doesn't know where it is, how the hell we can track.But they took my money immediately after I made the order.

    Status as of now:

    Status PENDING.
    Delivered On n/a
    Received By N/A
    Sent On 23/11/2017
    ETA 04/12/2017

    Date Time Location Activity
    23/11/17 23:00 PENDING.
    23/11/17 23:00 CHINA DEPARTED MANU.FACILITY

    Neither Syncreon UK/Dell Order support know where the item is, how the hell does customer know. I feeling of cancelling the order and get a laptop elsewhere, so frustrating...

    Thanks for reading..I am planning to wait for few more days...:-(
     
  4. kojack

    kojack Notebook Deity

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    same thing most times. You should see it any day at all now. If it's like over a week late...put in a non deliver claim at whatever courier / postal service they used!
     
  5. yru

    yru Newbie

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    Finally......after 3 weeks

    13/12/17 14:15 HOME DELIVERED
    13/12/17 06:50 BPO - XYZ ORDER ON DELIVERY.
    13/12/17 01:04 BPO - XYZ ORDER COMPLETE IN DEPOT.
    13/12/17 01:04 BPO - XYZ FIRST BOX SCANNED INTO HUB.
    12/12/17 18:31 WWI - LUTTERWORTH ORDER DISPATCHED FROM HUB.
    12/12/17 18:31 WWI - LUTTERWORTH FIRST BOX SCANNED OUT OF HUB.
    12/12/17 18:31 WWI - LUTTERWORTH ORDER COMPLETE IN HUB.
    12/12/17 18:31 WWI - LUTTERWORTH FIRST BOX SCANNED INTO HUB.
    12/12/17 15:07 PLAN COMMITTED NOTE.
    23/11/17 23:00 PENDING.
    23/11/17 23:00 CHINA DEPARTED MANU.FACILITY
     
  6. R_ik

    R_ik Newbie

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    Same situation here.
    I've ordered my laptop on the 24th of November. During the order the delivery date changed every step of the process.
    The dell website said my laptop was shipped on Dec 2nd, the customer service told me dell shipped it on Dec 5th. Originally I would have received the laptop yesterday, but than again customer service told me it would take approximately 10-12 extra working days. :( I hope i'll get my laptop this year LOL.

    What bothers me the most is, Dell here in The Netherlands doesn't update the delivery information, like my orders status is shipped from Dec 2nd. If I would buy a pair of shoes here I could trace my order every step of the way.... But not with a 1000+ Euro laptop....o_O
     
  7. kojack

    kojack Notebook Deity

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    They work the same all over really. Their tracking timelines are wacky..but usually are what they tell you on the phone....
     
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