Dead MSI GS60??

Discussion in 'MSI' started by atu567, Feb 16, 2017.

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  1. atu567

    atu567 Newbie

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    Hey guys,

    So I got a genuine MSI GS60 battery to replace my current one, as it was showing signs of wear. I removed the battery, reinstalled the new one, and tried turning on my laptop, but got nothing. If I plug in my AC adapter, then the laptop will function normally, but it says my battery is disconnected.

    I tried putting in my old battery as well, but now that one says it's not connected either.

    Help please!
     
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Check the wire and make sure that both positive and negative are still connected to the PCB.
     
  3. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    I would reach out to where ever you purchased the battery for a replacement, because the new battery could just be a bad battery as well.
     
  4. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    MSI would not allow purchase of GS60 battery so you will actually be asked to ship the system in for repair whether it's under warranty or not.
     
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