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Computer Upgrade King?

Discussion in 'Reseller Feedback Forum' started by Cableman, Jul 4, 2012.

  1. Cableman

    Cableman Notebook Geek

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    Have you heard of them?

    I was browsing pricing info for some laptops and found this reseller that offers a few laptops quite cheap (they have 1 Clevo and some ASUS options that interest me). Some of the upgrade options are also suspiciously cheap (Samsung 470 256Gb SSD for around $200, which is around $100 cheaper than anywhere else). Their manufacturer warranty policy is not very impressive though - they "honor [only] the remainder of the manufacturer warranty". I am tempted by some of the pricing of their products, but do you think I should stay away? Do you have any experience with them?
     
  2. Abidderman

    Abidderman Notebook Deity

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    By the sound of "remainder of the manufacturer warranty" it sounds like they sell used hardware. Is that what it is?If so, then be careful to know how much use the items have, and what the SMART info is on the SSD. I look them up and see what they are, since I have not heard of them before..

    They seem to have some very good reviews on several sites, and seem to offer new lappys, so maybe they say remainder just because they also have either refurbished and used. But they have some loyal customers and some nice notebooks. Looks legit to me.
     
  3. hizzaah

    hizzaah Notebook Virtuoso

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  4. Abidderman

    Abidderman Notebook Deity

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    You got me with the nice try, and I didn't see the smiley. But yeah, I have never heard of them until now, but as I said, I am always wary of buying any hardware online, because you never know how or how long it was used. With the "remainder of manufacturer warranty" deal, it sounds like either used or refurbished. For a $100 saving an a SSD, I would rather just buy new. I can't imagine saving a $100 and then finding out the SSD is at something like 60% life. Arrgh.
     
  5. Cableman

    Cableman Notebook Geek

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    Their warranty info is quite confusing. They offer:

    3 Year Warranty on all modified components from the original purchase date.
    3 Year Free Diagnostic Support via Phone or E-Mail.
    Up to 1 Year Free Manufacturer Warranty on the original manufacturer components.


    But then the manufacturer warranty is:

    Per our policy of honoring up to 1 year on OEM components, we can only honor the remainder of the manufacturer warranty (as high as 1 year). Although we sell items rather quickly, we cannot guarantee the full manufacturer warranty. Items can take up to a month to sell, so as a result, if you were to purchase a computer with a standard 1 year manufacturer warranty, it may in fact have 11 months warranty

    It sounds like an individual who is buying new laptops and then modifying them, in which case they are counted as used by the manufacturer...The reviews seem decent, but you are right that there's a certain risk involved even if it's saving me $100-200.
     
  6. TCUK

    TCUK Company Representative

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    I work at Computer Upgrade King and someone had pointed me to this thread, and I thought I would address some of your concerns.

    Current pricing on SSD's are going down fast, we try to reflect that in our pricing. Our drives are not used, the particular one you are referencing we purchased brand new as OEM drives made for a laptop manufacturer, so the warranty is done directly through us. We have a 3 year warranty on all parts that we upgrade in the laptops. Unfortunately the manufacture warranty starts the day we purchase the laptop in most cases. This is why we have to state up to one year, as opposed to a full year. In most cases this won't be too much of an issue, as we have a pretty good turn around time. Another thing we offer is free shipping when there is a defect within the warranty time frame, something not offered by most resellers. We have a 99.9% positive feedback rating on eBay and over 5000 positive feedbacks.


    The only time we sell used hardware is if it actually states used in the title. All of our SSD's are either new from a reseller, OEM from a reseller, or brand new pulls from brand new laptops. Again the warranty starts when we purchase the laptop for reselling. Think of it this way, when I purchase a Seagate hard drive or a Gigabyte motherboard, my warranty time is dependent on the serial and date of manufacturing, not when I purchased the product. This is usually the case unless the product is registered upon purchase. In addition, certain models are not available directly from the manufacturer and can be cheaper if purchased from different sources. We primarily state for up to 1 year to be honest to the customers that they will not be getting exactly 1 year, but it may be 11 months and 2 weeks or so.

    As I stated earlier all of our SSD's are new and not used or refurbished. The only usage the SSD's should see is the time it takes to install Windows and any testing we do before shipping the laptop out to the customer. Usually the minimum life (tested with SSD life) is 98%, so you still have quite a lot of writes and the speed is the same as advertised with the drive.

    We do buy new laptops and modify them, primarily because many of these models are not available with these configurations. We still honor the manufacturers warranty, up to a year as stated before. We also have a 3 year warranty on all parts upgraded by us. Generally that would be CPU, HDD, and RAM. We are no different than any other custom laptop reseller on the net, in this respect, it does not make the laptop used. Most customers appreciate the fact we check out the systems prior to shipping as it reduces the number of defects immensely. Imagine if you got a new laptop that you wanted to play with before the weekend, the chance of that laptop having defects is close to none as a result of our testing and inspections. We handle all warranty support including the OEM support. The only time we do not handle OEM warranty support is if the product needs OEM warranty support after 30 days and we did not upgrade or modify the product, at that point you would contact the manufacturer directly.

    If you have any more questions feel free to contact us direct through email.

    Support@ComputerUpgradeKing.com

    Thanks,
    T.
     
  7. Mike122

    Mike122 Newbie

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    On thing I would like to point out about computer upgrade king. Some of their items, such as the Dell Alienware items, they are promoting and selling as NEW items. But if you look in the terms, they are not new. They say they are NEW OPEN BOX, but Dell does not sell NEW OPEN BOX. There are no special deals from resellers for NEW OPEN BOX. This is a trick to manipulate the listings and seem like they are offering more value then they are.

    Basically, what they are selling, is items which they purchases as refurbished, make sure have no scratches or blemishes, and sell as new open box. Some of their old feedback shows to this. They also have 20 revised feedback in one year, you just cant see the comments.

    Im sure there reply would be, well... dell sells "PRE ORDER NEW" and that's what we sell. Well that may be true, but if you look at their listings, every single alienware is NEW condition. Dell does not sell all that many PRE ORDER NEW laptops. Usually 1 in 20-40 is Pre-order new, the rest are refurbished or scratch and dent. They are also not an actual certified reseller, which you can confirm with Dell. If they were actually buying NEW IN BOX, there would be no reason to put open box. And Dell does not allow other to sell NEW IN BOX at the prices these laptops are online for by this seller.

    Just trying to put the facts out there so everyone knows what they are buying. A few years back, this used to be the trick. Sellers would list as new but actually they would be refurbished. Ebay caught on to this little trick and banned those sellers way back. This is not to say that they are not offering a good product. But the product they are offering is what it is.
     
  8. saturnotaku

    saturnotaku Notebook Prophet

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    They probably have a bot that trolls the Dell Outlet, and when Dell releases a good coupon, they buy up a bunch of systems to resell at the original price (or greater) Dell was charging.
     
  9. rscotty

    rscotty Notebook Enthusiast

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    I believe in the world of Ebay if you open a brand new box (say to upgrade a laptop)
    that item has to be sold as an
    "open box" item.
     
  10. rob@cuk

    rob@cuk Company Representative

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    Regarding the outlandish claims make on this forum about my company, I am 100% appalled that such unfounded claims can be made without a shred of any actual evidence. My company's eBay feedback exceeds 5,300 with 99.9% rating. We have A- rating on Better Business Bureau which only downgrade is due to the few years (4) that we have been in business. We average more than 25 computers shipped each day and you will be hard pressed to find an actual customer of ours that actually has anything negative to say about us. That is because we are a customer focused quality driven notebook customization store. Computer Upgrade King is one of the few select actual Dell authorized Alienware resellers with authorization granted by Dell for access to Alienware retail models (i.e. AM14XR2-6667BK, AM17xR4-7263BK, AM18xR2-8728BK) from their distributor SED International. Computer Upgrade King sources their laptops from Dell directly as well as distribution in order to provide customers with full range of Alienware configuration options. All new Alienware laptops shipped are in the new black box and not the brown Dell Outlet recertified box. Computer Upgrade King does not violate Dell's policy of exporting unlike many Alienware resellers of which Dell has had to terminate from the channel.

    Computer Upgrade King keeps regular stock on hand of all different Alienware models and configurations so customers can place an order and receive delivery in a very short time frame. Also, Computer Upgrade King can be counted on not to ship a single computer with dead pixel, scratch, paint chipped spot, or noticeably defect since Computer Upgrade King makes it an emphasis to test all computers when they arrive in inventory and again before they are shipped and our QA procedures are very thorough in checking for any and all blemishes as well as a wide variety of different functional defects. Computer Upgrade King is permitted by eBay to sell as New and not New Other since Computer Upgrade King maintains Top Rated Seller status with low DSR and open case rates all below the 1/2 level that eBay deems acceptable for more than 18 months consecutive now. Computer Upgrade King remains one of eBay's most recognized and trustworthy merchants. Computer Upgrade King provides their own King's Seal of Quality which is an actual seal custom designed with Computer Upgrade King's logo much like the Microsoft Signature or the Geek Squad Seal. Computer Upgrade King's seal guarantees a much higher level of quality assurance and customer satisfaction than a typical manufacturer's seal since Computer Upgrade King does not tolerate any blemishes and tests for every conceivable defect prior to shipping which well exceed the QA checks conducted by the manufacturers.

    To every unfounded claim made by persons of this forum, please provide your order number and serial number as well as the computer you purchased from us. I bet you do not have any of this information to provide as we don't have any customers unhappy with our computers. We only have misinformed people speculating how we source our computers as well as the completely false accusations made by a former disgruntled employee.

    P.S. Does anyone in this forum actually think we could get away with shipping recertified Alienware in the brown Dell Outlet boxes to customers in attempt to pass them off as new while still maintaining 99.9% and almost 5,400 reviews on eBay? How would we even maintain adequate sourcing if our supply was Dell Outlet. Dell comes out with those Outlet coupons for Alienware about once or twice a month at the most and they limit purchases to 5. We have purchased Dell Outlet recertified laptops in the past and when we sold them we listed them as manufacturer refurbished category on eBay. We also listed Outlet Recertified Previously Ordered New before and our selling practice on eBay for this type of Dell laptops is to include the word Recert in the title, to list under New Other category and then to write in bold letters in the description that it is a Dell Outlet Recertified Previously Ordered New laptop. You will see feedbacks on eBay if you google "Recert computerupgradeking" since we do in fact tell customers what they are buying.
     
  11. sdavies86

    sdavies86 Notebook Consultant

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    Hey Rob, do you sell components too? Or do you require my laptop to do the install yourself (your company)? Where are you located?
    Also, I respect you standing up for your company, a bad rep in one place can cause problems in others I'm sure. I am sure that if you bounce around the forums here, you will find many ways to help us with our problems, and more than likely, new customers. :) I dont think most of the people in this community will take anything as fact unless proof is given, well I hope so anyways...

    So Rob, what laptops do you deal with? exclusively AW or Asus, Clevo, and MSI too? Just gaming rigs, or workstations too?
    What type of upgrades do you do? Have a website? How do you feel about Canada?
    BTW, I am Steve. Welcome to NBR
     
  12. vlps5122

    vlps5122 Notebook Enthusiast

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    I was actually pretty dissapointed in my dealing with you guys. The laptop and everything came fast and was working great but the post purchase service was poor. I was trying to change my 7970m gpu to the 680m nvidia one and you guys pretty much just told me nothing you can do and to rma the laptop. thought you would at least be able to redirect me to someone who could help.
     
  13. baii

    baii Sone

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    Samsung 470 256GB @ $200 doesn't impress me when it is the last gen SSD Samsung offers.
     
  14. rob@cuk

    rob@cuk Company Representative

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    Hi Victor, I read your previous "Ask the Resellers" thread on 8/16 in which you wrote "I obviously chose the wrong reseller to purchase my laptop from". I'm aware of your situation and what you are asking for is not reasonable. You informed us within a month of purchase that you rather switch to the GTX 680M instead of AMD 7970M so we told you could return the laptop back to us for refund and we provided you an RMA form which you never decided to complete. You contacted Sager and asked if they would switch the GPU and they informed you it was Clevo laptop and that all warranty would be provided by us and not them. Had you ordered from Sager directly or any reseller such as us, XoticPC, PowerNotebooks, or BTO Tech, you would have been told the exact same thing. You can return the laptop if you are having buyer remorse. However, you cannot return it and have GPUs swapped. You might wonder why no company will do this for you. I will tell you. For starters, the laptop has warranty with the original GPU for which it shipped from factory and when you swap GPUs that factory warranty for the GPU component is voided. Secondly, the GPU requires custom heatsink which is neither easy or affordable to source as part. Last of all, buyer remorse returns are always treated as refund regardless of what company you deal with.

    Your computer works properly so you do not have any defect for which to be disappointed. Also, you were provided option of return for refund when you asked. I understand we did not provide you exactly what you asked for but I hope you understand that what you asked for was not possible for us to provide you. Even if we had the same Clevo laptop in stock with 680M which at the time we didn't, your request would have required that we swap GPU and heatsink between your laptop and another in our stock thus invalidating the warranty on both GPUs. If you check with any other Clevo reseller and you run this situation past them, I am sure you will consistently be told the same. Buyer remorse returns are treated as refund and there is no way you would be allowed to return the computer to have the GPU changed as there are so many inherent difficulties and issues that would result for a reseller to have to deal with in an attempt to accommodate such a request. That being said, I am sorry we couldn't assist you further. If you should ever have any issue with the computer, then feel free to contact us for support.
     
    RexB likes this.
  15. rob@cuk

    rob@cuk Company Representative

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    Hi Steve,

    Thank you for being so kind. Its very nice to be greeted kindly in the forum. Regarding your questions, we do have website ComputerUpgradeKing | The Pursuit of Performance and we provide our physical address in Midlothian, VA and toll free number in the Company page. Depending on the model, components we upgrade include CPU, RAM, hard disk drive, PCI-e mSATA SSD, optical drive, wifi, LCD, and graphics card. We will be rolling out a completely new website with new shopping cart soon. I believe we are a few months away right now. We sell components but they are normally surplus CPU, RAM, HDD, SSD, and GPUs that we have on hand. We used to advertise upgrade services but the customers were so few and far between that we stopped. We can certainly assist you if your desired upgrades are CPU, RAM, HDD, ODD, or Wifi. GPU and LCD are more unlikely potential upgrades as we have identified only a few models for which GPU or LCD can be upgraded easily.

    We do not have one niche market. What we do have is a unique selling practice of taking any and all makes and models of computers and selling them in many different configurations. We do not sell only the 4 gaming laptop brands. We sell every brand and we pick and choose the most popular and upgradeable of their models to sell. You'll find us selling Lenovo ThinkPad Edge with mSATA SSD + 1TB with Ivy Bridge quad core CPU. You'll also find us selling the ThinkPad W530 with Quadro K2000M or the EliteBook 8760W with NVidia Quadro FX 5010M. We are just as much into business class notebooks as we are gaming and we are just as much into home as business. We have been growing at about 80% annually since 2009 due to the fact that we have not come close to tapping out our market which is everything computer. We sold servers in the past and it was successful so you will be seeing us getting into desktops and servers quite a bit as well in the near future.

    Regarding where we sell and ship to, that depends on the computer brand. Some manufacturers i.e. Alienware do not permit exporting so therefore we do not allow anyone outside the USA to order. However, there are some manufacturers we can ship outside the USA since there are no terms of sale prohibiting exports. As we wish to maintain good relationships with the manufactures and not be added to a block list or be terminated from the distribution channel, we try our very best to adhere to any and all rules they have set forth. As for Canada, we have sold many laptops. One piece of advice if you are from Canada ordering from the USA is to make sure your seller does not ship Ground Fedex or UPS as then it will carry an expensive entry prep broker fee. Instead, require that they ship air for which those shipping methods do not have the broker fee but only duty/tax.

    As far as supporting users in the forums, that is something I intend to have us do more. During the summer we had more staffing and we had a very bright notebook enthusiast from college writing for us in the forums. He had to go back though. When we get some people back for the breaks I'm sure we'll be more active then. Thank you again for the welcome. It is much appreciated.
     
  16. sdavies86

    sdavies86 Notebook Consultant

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    I have just bought a Eurocom Scorpius (Clevo P370EM) and it will be delivered tomorrow, so the only upgrade I may do right now is repaste.
    I just took a spin around your site, customized a few lappies. I must say I am impressed. Also, ordering Barebone kits is an option nice :) If a customer wanted a laptop you do not have on your site, but from one of the many brands, would you be able to special order? And I have to ask, do you offer any discounts for education/military?
     
  17. rob@cuk

    rob@cuk Company Representative

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    The Clevo P370EM is priced very well. I know our cost compared to Alienware M18x R2 with same exact specs would be around $300 less (maybe more). We'll certainly be selling this model soon. I always tell our customer service to send me any emails with requests for models we don't sell since customer feedback has inspired us to sell some of our most successful models in the past. Certainly, we can take a look at it and determine for you what upgrades it can support and the approximate cost. We are familiar with just about every single brand of computer having sold the lesser known brands like Compal, Gateway, Fujitsu, and Acer as well as the more known brands like Sony, Toshiba, Dell, HP, and Lenovo. Regarding pricing, we adhere to a strict floor price so as long as we don't go below it we can do a special order for a laptop we don't already have listing for. Our markup is very low and we avoid all of the standard marketing gimmicks employed by other resellers. You won't find us advertising a dead pixel warranty that costs money as this is something we provide freely. You won't see us charging extra for 2-way international shipping DOA warranty as that is already provided freely as well. You also won't find us offering special pricing to certain groups of people as opposed to others. We set our prices very low and if we had any margin to work with we'd consider offering special price but for most models we don't have anything to work with hardly. There was certain models though where we can do discounted pricing although normally we only entertain providing lower price if someone wants us to beat price they have already elsewhere, they are ordering in bulk, or they are asking for a laptop we don't normally sell in which case special pricing is required.
     
  18. sdavies86

    sdavies86 Notebook Consultant

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    When I am ready to add the second 7970m to my 370EM I will ask for a quote for sure :)
     
  19. AnimalMother

    AnimalMother Notebook Evangelist

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    I ordered from them, shipped quick too. I got my laptop and it seemed really well packaged and 0 dead pixels or scratches. I was able to call before they were to ship and have the 7970 switched to a GTX 680M. Only thing was they had to redo the order and I guess they missed the free upgrade to 16GB but other then that it works great. Just can't find my CD key anyway for the windows activation.

    Talk to them on the phone, great help. So far so good guys.
     
  20. TCUK

    TCUK Company Representative

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    Did you order a laptop with 16GB of RAM? Feel free to contact me at Support@ComputerUpgradeKing.com so that I can look over your invoice and order information, and make sure we didn't make any mistakes.

    Thanks,
    Todd
     

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